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Community Animal Hospital - Client Service Representative
Easton, Maryland, United States · On-site
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Community Animal Hospital - Client Service Representative
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Full-time
high school
Medical Coverage, Dental Coverage, Vision Coverage, 401(k) Retirement Plan, Paid Time Off, Paid Holidays
Posted 29d ago
~40 hrs/week
Responsibilities
The CSR manages client communications, schedules appointments, and handles check-in/check-out processes to ensure a positive client experience. They also support the veterinary team with administrative tasks, financial reconciliation, and basic patient care support.
Requirements
A high school diploma is required, with previous experience in animal care or a veterinary background strongly preferred. Candidates must possess basic computer proficiency, strong communication skills, and the physical ability to handle animals up to 130 pounds.
Full job description
Who is VetEvolve?
VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.
Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.
Client Service Representative
Position Summary:
The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.
Primary Responsibilities:
Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
Fill veterinary prescriptions accurately and provide instructions to clients.
Assist with over-the-counter product sales and maintain inventory.
Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
Participate in opening, closing, and weekend duties as assigned.
Perform all other duties as assigned.
Qualifications:
High school diploma or equivalent required.
Previous experience working with animals preferred; veterinary or animal care background strongly valued.
Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
Accurate data entry and record-keeping skills.
Able to perform basic math for cash handling, billing, and appointment management.
Manual dexterity required for typing, filing, and handling patients or supplies.
Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
Professional, neat appearance consistent with hospital standards.
Hours:
Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations
Compensation and Benefits:
We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.
Ready to Learn More?
We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.
VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead.
We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.
Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care.
Growth with intention. Care without compromise.
Based on 1378 listings with disclosed salaries, most administrative jobs in Maryland pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Maryland right now?
There are currently 4,062 open administrative positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Maryland?
Companies currently hiring include John Hopkins University, Mercy Medical Center, Baltimore, MD, University System of Maryland, University of Maryland Medical System, PM Pediatric Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Maryland?
Yes — 810 of the 4062 open administrative positions offer remote or hybrid work (188 remote, 622 hybrid).
How do I apply for Administrative jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.