Full-Time or Part-Time CSR - Bay Beach Veterinary Hospital
Virginia Beach, Virginia, United States · On-site
Entry level
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Emergency Animal Hospital of Ellicott City - Part Time/Relief Veterinary Technician/Assistant
Ellicott City, Maryland, United States · On-site
$22/hr–$30/hr
Mid level
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Nursing Care, Radiographs, Phlebotomy, IV Catheter Placement, Anesthesia Monitoring
Emergency Animal Hospital of Ellicott City - Client Service Representative
Ellicott City, Maryland, United States · On-site
$18/hr–$23/hr
Mid level
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Client Communication, Triage, Payment Processing, Medical Record Management, Microsoft Office
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Practice Management, Financial Management, Team Leadership, Client Service, Payroll Administration
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Medical History Taking, Client Communication, Patient Restraint, Venipuncture, Laboratory Work
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Animal Care, Animal Restraint, Feeding and Watering, Animal Monitoring, Facility Cleaning
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Animal Restraint, Medical Record Keeping, Client Communication, Laboratory Testing, Medication Administration
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Animal Restraint, Medical Record Keeping, Client Communication, Laboratory Testing, Medication Administration
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Veterinary Medicine, Surgery, Diagnostic Ultrasound, Dentistry, Exotics Care
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Animal Care, Animal Restraint, Facility Maintenance, Patient Monitoring, Client Communication
Licensed Veterinary Technician - Danville Family Vet
Danville, Virginia, United States · On-site
Mid level
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Animal Restraint, Medical Record Management, Client Communication, Laboratory Testing, Medication Administration
Philadelphia Animal Hospital - Associate Veterinarian
Philadelphia, Pennsylvania, United States · On-site
Mid level
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Small Animal Medicine, Exotic Pet Care, Diagnostics, Digital Radiography, Dental Radiography
Manchester Veterinary Services Unlicensed Veterinary Technician
Manchester, Maryland, United States · On-site
Mid level
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Community Animal Hospital - Client Service Representative
Easton, Maryland, United States · On-site
Entry level
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Client Relations, Appointment Scheduling, Patient Triage, Cash Handling, Medical Record Management
Community Animal Hospital - Client Service Representative
Easton, Maryland, United States · On-site
Entry level
Community Animal Hospital, a busy companion-animal and exotics practice in Easton, Maryland, has been a staple of the Eastern Shore community since 1984. Our practice is built on excellent patient care and an extremely s…
Skills: Client Relations, Appointment Scheduling, Patient Triage, Medical Record Management, Cash Handling
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Animal Medical Centers of Brambleton - Hospital Attendant
Ashburn, Virginia, United States · On-site
Entry level
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
Skills: Cleaning, Sanitization, Facility Maintenance, Infection Control, Time Management
Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the suppor…
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Full-time, Part-time
high school
Medical Coverage, Dental Coverage, Vision Coverage, 401(k) Retirement Plan, Paid Time Off, Paid Holidays
Posted 4d ago
~40 hrs/week
Responsibilities
The CSR manages client interactions, appointment scheduling, and financial transactions to ensure a positive first impression. They also support the veterinary team with patient records, prescription filling, and maintaining a clean hospital environment.
Requirements
A high school diploma is required, with previous experience in animal care or a veterinary background strongly preferred. Candidates must possess basic computer proficiency, strong communication skills, and the physical ability to handle animals up to 130 pounds.
Full job description
Who is VetEvolve?
VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.
Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.
Full-Time and Part-Time Client Service Representative Positions
Position Summary:
The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.
Primary Responsibilities:
Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
Fill veterinary prescriptions accurately and provide instructions to clients.
Assist with over-the-counter product sales and maintain inventory.
Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
Participate in opening, closing, and weekend duties as assigned.
Perform all other duties as assigned.
Qualifications:
High school diploma or equivalent required.
Previous experience working with animals preferred; veterinary or animal care background strongly valued.
Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
Accurate data entry and record-keeping skills.
Able to perform basic math for cash handling, billing, and appointment management.
Manual dexterity required for typing, filing, and handling patients or supplies.
Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
Professional, neat appearance consistent with hospital standards.
Hours:
Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations
Compensation and Benefits:
We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.
Ready to Learn More?
We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.
VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead.
We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.
Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care.
Growth with intention. Care without compromise.
VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead.
We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.
Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care.
Growth with intention. Care without compromise.