Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer …
Skills: Customer Service, Call Center Operations, Compassionate Communication, Data Entry, Appointment Scheduling
Schedule: Monday - Friday; 8AM - 5PM ET Classification: Full Time - Exempt Salary: $115,000 Reports To: Sr. Manager of Systems Administration Department: Innovation and Technology Travel Required: Yes - 2%; annual travel…
Skills: .NET 8, ASP.NET Core Web API, Entity Framework, Microsoft SQL Server, C#
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Skills: .NET 8, ASP.NET Core Web API, Entity Framework, React, React Native
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Skills: Sales, Outreach, Communication, Interpersonal Skills, Relationship Building
Schedule: 40 hours per week Classification: Full Time - Exempt Location: Remote with up to 75% travel Salary: ($65,000-$67,000) Base + Monthly Bonus Potential Lap of Love is a national practice dedicated exclusively to i…
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Live Your Best Life at Midtown Mobile Veterinary Hospice Services (MMVHS), a Lap of Love Practice! Join MMVHS as an In-Home Associate Veterinarian in the Greater Toronto Area. Imagine a veterinary role that honours your …
Skills: Veterinary medicine, Hospice care, Euthanasia, Client communication, Compassionate care
Live Your Best Life at Midtown Mobile Veterinary Hospice Services (MMVHS), a Lap of Love Practice! Join MMVHS as an In-Home Associate Veterinarian in the Greater Toronto Area. Imagine a veterinary role that honours your …
Skills: Veterinary medicine, Hospice care, Euthanasia, Client communication, Compassionate care
Citrus Heights, California, United States · Hybrid
Entry level
Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Sacramento, CA and surrounding areas. Imagine a veterinary role that honors your time, supports your well-b…
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Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Sacramento, CA and surrounding areas. Imagine a veterinary role that honors your time, supports your well-b…
Skills: Hospice Care, Euthanasia, Compassionate Care, Mobile Veterinary Medicine, Client Communication
Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Sacramento, CA and surrounding areas. Imagine a veterinary role that honors your time, supports your well-b…
Skills: Hospice Care, Euthanasia, Veterinary Medicine, Compassionate Care, Mobile Veterinary Services
Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Sacramento, CA and surrounding areas. Imagine a veterinary role that honors your time, supports your well-b…
Skills: Hospice Care, Euthanasia, Compassionate Care, Mobile Veterinary Medicine, Patient Management
Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Sacramento, CA and surrounding areas. Imagine a veterinary role that honors your time, supports your well-b…
Skills: Hospice Care, Euthanasia, Compassionate Care, Mobile Veterinary Medicine, Client Communication
Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Sacramento, CA and surrounding areas. Imagine a veterinary role that honors your time, supports your well-b…
Skills: Hospice Care, Euthanasia, Compassionate Care, Mobile Veterinary Medicine, Client Communication
Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Columbus, OH and surrounding areas. Imagine a veterinary role that honors your time, supports your well-bei…
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Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Columbus, OH and surrounding areas. Imagine a veterinary role that honors your time, supports your well-bei…
Skills: Hospice Care, Euthanasia, Compassionate Care, Mobile Veterinary Medicine, Client Communication
Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Columbus, OH and surrounding areas. Imagine a veterinary role that honors your time, supports your well-bei…
Skills: Hospice Care, Euthanasia, Compassionate Care, Mobile Veterinary Medicine, Client Communication
Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Columbus, OH and surrounding areas. Imagine a veterinary role that honors your time, supports your well-bei…
Skills: Hospice Care, Euthanasia, Veterinary Medicine, Compassionate Care, Client Communication
Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Columbus, OH and surrounding areas. Imagine a veterinary role that honors your time, supports your well-bei…
Skills: Hospice Care, Euthanasia, Veterinary Medicine, Compassionate Care, Mobile Veterinary Services
Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Columbus, OH and surrounding areas. Imagine a veterinary role that honors your time, supports your well-bei…
Skills: Hospice Care, Euthanasia, Compassionate Care, Mobile Veterinary Medicine, Client Communication
Live Your Best Life at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Albany, NY and surrounding areas. Imagine a veterinary role that honors your time, supports your well-being…
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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Wellness Resources, Life Insurance, Long Term Disability Insurance
Posted 3d ago
~40 hrs/week
Remote in United States
Responsibilities
The Veterinary Care Coordinator manages high-volume customer service calls to provide compassionate support for pet families navigating end-of-life care. Responsibilities include documenting medical information, scheduling appointments, and maintaining high standards of performance in a remote environment.
Requirements
Candidates must have experience in high-volume call centers or customer service roles and possess the ability to learn custom software quickly. A reliable, hard-wired Ethernet connection is mandatory, along with the ability to attend a multi-week intensive training program.
Full job description
Join Lap of Love as a Call Center Representative and Love What You Do!
Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Experience working in high call volume, customer service, or call center environments
A hard-wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory multi-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support Call Center hours are 24 hours a day, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory multi-week intensive training program at the beginning of employment
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Providing compassionate, in-home end-of-life care for pets and the people who love them…because pets are family!
Industry
Veterinary Services
Company size
501-1,000 employees
Founded
2009
Headquarters
Lutz, FL
LinkedIn followers
34,904
Live Your BEST LIFE at Lap of Love!
Lap of Love is the nation’s most trusted and recommended provider of in-home end-of-life veterinary care. Our team of veterinarians is solely dedicated to providing compassionate in-home euthanasia, veterinary hospice, telehospice, and pet loss support services for pets and the families who love them.
Enjoy a Career You Love at a Company That Supports YOU
As veterinary professionals, we give so much of ourselves. At Lap of Love, we believe your job should give something back to you, too. Here, you’ll find fulfilling work, genuine support, and the opportunity to practice medicine from the heart.
Why Choose Lap of Love?
Living your best life starts with feeling supported…professionally and personally. That’s why we go beyond traditional benefits to care for the whole you.
- Freedom to Live Fully – Your life outside of work is just as important to us as your professional life.
- Guaranteed Appreciation – More gratitude than you’ve ever experienced in veterinary medicine!
- A Culture of Kindness – Our people are our strength, and they thrive in our positive, upbeat, supportive culture.
- Flexible Schedules – 2-5 day-per-week schedules for doctors with an average of 3-4 appointments per day. Work-from-home flexibility for other staff.
- Unmatched Training and Support – Comprehensive training, ongoing mentorship, and development support. Free Peaceful Euthanasia certification for DMVs and most team members.
- Generous Benefits Package – Everything you’d expect and more. You’ll love our personal well-being stipend!
You don’t have to choose between fulfilling work and a full life. At Lap of Love, you can truly live your best life, in your career and beyond.
Offices: 17804 US Highway 41 North, Lutz, FL 33549, US
In-Home Pet HospiceIn-Home Pet EuthanasiaVeterinary Medicineand Pet Loss Grief SupportVeterinaryHealth CareMedical
Providing compassionate, in-home end-of-life care for pets and the people who love them…because pets are family!
Industry
Veterinary Services
Company size
501-1,000 employees
Founded
2009
Headquarters
Lutz, FL
LinkedIn followers
34,904
Live Your BEST LIFE at Lap of Love!
Lap of Love is the nation’s most trusted and recommended provider of in-home end-of-life veterinary care. Our team of veterinarians is solely dedicated to providing compassionate in-home euthanasia, veterinary hospice, telehospice, and pet loss support services for pets and the families who love them.
Enjoy a Career You Love at a Company That Supports YOU
As veterinary professionals, we give so much of ourselves. At Lap of Love, we believe your job should give something back to you, too. Here, you’ll find fulfilling work, genuine support, and the opportunity to practice medicine from the heart.
Why Choose Lap of Love?
Living your best life starts with feeling supported…professionally and personally. That’s why we go beyond traditional benefits to care for the whole you.
- Freedom to Live Fully – Your life outside of work is just as important to us as your professional life.
- Guaranteed Appreciation – More gratitude than you’ve ever experienced in veterinary medicine!
- A Culture of Kindness – Our people are our strength, and they thrive in our positive, upbeat, supportive culture.
- Flexible Schedules – 2-5 day-per-week schedules for doctors with an average of 3-4 appointments per day. Work-from-home flexibility for other staff.
- Unmatched Training and Support – Comprehensive training, ongoing mentorship, and development support. Free Peaceful Euthanasia certification for DMVs and most team members.
- Generous Benefits Package – Everything you’d expect and more. You’ll love our personal well-being stipend!
You don’t have to choose between fulfilling work and a full life. At Lap of Love, you can truly live your best life, in your career and beyond.
Offices: 17804 US Highway 41 North, Lutz, FL 33549, US
In-Home Pet HospiceIn-Home Pet EuthanasiaVeterinary Medicineand Pet Loss Grief SupportVeterinaryHealth CareMedical