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The Universal Banker provides member service by handling teller transactions, opening new accounts, and processing consumer loan applications. They are responsible for promoting credit union products and ensuring all financial transactions are documented accurately and confidentially.
Requirements
Candidates must have a high school diploma, at least six months of cash handling experience, and one year of customer service experience. Knowledge of bookkeeping and a Financial Counseling Certification are preferred.
Full job description
Description
Reports to the Branch Manager or Equivalent
Non-Exempt
General Functions:
Continually provide excellent member service while functioning in multiple roles, including teller line transactions, lending, and new account opening and maintenance. The Universal Banker (UB) will provide excellent member service by performing accurate transactions, listening, educating, and identifying members' needs. The UB will share all?products/services meeting those needs to best serve the member and help the credit union prosper.
The UB position will require attention to detail, strong interpersonal skills, teamwork, and a basic understanding of navigating multiple computer programs and the internet. UB must always maintain confidentiality and professionalism in all aspects of service.
Duties and Responsibilities:
1) Reflects the credit union's core values in their daily activities and at any time they represent the credit union.
2) Promote credit union products and services based on member needs that transpire from member interviews.
3) Maintain current knowledge of all credit union services and policies. Maintain knowledge of competitor rates, terms, etc., as well as internal trends relating to lending. Counsel members on interest rates and cross-serve services offered at the credit union.
4) Open new share accounts and certificates. Assist members in the completion of Individual Retirement Account and Share Certificate applications.
5) Process new account information including ordering checks, verifying eligibility, checking for appropriate signatures, filing cards, mailing welcome letters, etc. Print starter or temporary checks for members. Assist members with Instant Issue ATM cards.
6) Process Skip-A-Pay requests.
7) Assist members with all account maintenance requests.
8) Assist members with discrepancies and complaints. Make corrections and refunds on accounts if necessary. Close account when applicable.
9) Ensure accurate processing of loans by making sure that each one is properly documented, closed, disbursed, coordinated, and filed. Notify auto dealerships of any missing paperwork.
10) Analyze and process consumer loan applications. Pull credit reports for all accounts, verify debts, estimate monthly payment for any outstanding debts not listed, and add them to debts on application.
11) Mail loan application and/or information to members and prospective members. Look up NADA values and provide quotes to members.
12) Review delinquency notices for accuracy and mail them as appropriate.
13) Assist member with information as to the status of pending loans. Explain reasons for denial and explore options for members when loans are denied.
14) Assist members and Loan Processors in filing debt protection, credit disability, and credit life insurance claims.
15) Ensure that all information and transactions regarding credit union members are kept confidential. Enforce strict adherence to established security procedures.
16) Perform all teller duties.
17) Able to assist and backup duties and responsibilities of more senior positions or other positions as needed.
18) Provide organization-wide member service as needed by assisting with functions including, but not limited to: answering member calls, emails, and online chats.
19) Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
20) Maintains work area in an orderly manner.
21) This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Performs other duties and works other hours as assigned.
22) Must be able to meet physical requirements: prolonged periods of sitting at a desk working on a computer or standing and completing training activities; must be able to lift 30 pounds at times.
Requirements
Required Qualifications:
High School Diploma or equivalent
Minimum of 6 months of teller or cash handling experience.
Minimum of one year customer service experience.
Availability during branch hours and to work at alternate Branch locations if/when assigned.
Preferred Qualifications:
Knowledge of bookkeeping is preferred.
Minimum 1 year of cash handling/teller experience is preferred.
Financial Counseling Certification (or obtain within two (2) years of holding the position).
PAY INFORMATION
$17.15 per hour dependent upon qualifications and experience.
BENEFITS
Insurance Options
Health
Dental
Vision
Accidental
Hospital Indemnity
Critical Illness
Voluntary Life Insurance
Short-Term Disability, Long-Term Disability, and Basic Life/AD&D Insurance all covered by LLCU
Flexible Spending Accounts (Medical FSA, Dependent Care FSA, and Limited FSA)
Health Spending Accounts
Employee Assistance Program
Time Off
Paid Time Off (PTO)
Sick Leave
Paid Holidays (those recognized by the Federal Reserve Bank)
Paid Parental Leave
Funeral and Grieving Leave
Paid Disability Leave
Additional
401k
Clothing Allowance
Community Impact/Community Service - Staff are provided up to 14 hours per year of paid time for the purposes of volunteering.
Tuition Assistance and Professional Development Opportunities
Fitness Programs
New Employee Referral Bonus
Eligibility criteria must be met.
Related keywords
Bank Secrecy ActPatriot ActOffice of Foreign Assets ControlNADA ValuesConsumer LoansCredit ReportsShare AccountsCertificatesIRASkip-A-PayDebt ProtectionCredit Disability InsuranceCredit Life InsuranceFinancial CounselingCredit Union
Bank on Learning More.
LLCU is Federally Insured by the NCUA.
Industry
Banking
Company size
51-200 employees
Founded
1947
Headquarters
Decatur, IL
LinkedIn followers
929
Land of Lincoln Credit Union was founded in 1947. As a full-service financial institution, LLCU serves over 35,000 members. Membership in LLCU is open to anyone who lives or works in 28 Illinois counties and their immediate family members. Land of Lincoln Credit Union offers 15 convenient locations in 10 cities to best serve the needs of its membership.
Land of Lincoln Credit Union - Bank on Learning More.
Offices: 4850 E Prosperity Place, Decatur, IL 62549, US · 2890 N. Oakland Av, Decatur, IL 62526, US · 3130 E. Mound Rd, Decatur, IL 62526, US · 1435 N. Water St., Decatur, IL 62526, US · 2302 S. Banker St., Effingham, IL 62401, US
Based on 2543 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Illinois right now?
There are currently 10,905 open administrative positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Illinois?
Companies currently hiring include Northwestern Medicine, Chicago Public Schools, OSF HealthCare, Illinois Department of Children and Family Services, Nevada System of Higher Education, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Illinois?
Yes — 1773 of the 10905 open administrative positions offer remote or hybrid work (392 remote, 1381 hybrid).
How do I apply for Administrative jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.