Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 33 locations across the greater Chicagoland area, Wisconsin,…
Skills: Treatment coordination, Customer service, Sales, Medical terminology, Microsoft Office Suite
Description About Us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 33 locations across the greater Chicagoland area, Wisconsin,…
Description At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and India…
Skills: Patient Care, X-ray Imaging, Clinical Photography, Dental Scanning, Sterilization
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Orthodontic assisting, Digital radiographs, Sterilization, Patient education, Digital scanning
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Orthodontic Assisting, Patient Preparation, Digital Radiographs, Sterilization, Laboratory Procedures
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Glendale Heights, Illinois, United States · On-site
Entry level
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Orthodontic Assisting, Chairside Assistance, Patient Care, Radiography, Digital Scanning
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Orthodontic assisting, Digital radiographs, Sterilization, Patient preparation, Laboratory procedures
Bilingual Patient Service Representative (Pilsen (Floater))
Chicago, Illinois, United States · On-site
$19/hr–$20/hr
Mid level
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Patient Care, X-ray Imaging, Clinical Photography, Dental Scanning, Sterilization
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Patient Care, X-ray Imaging, Clinical Photography, Dental Scanning, Sterilization
Bilingual Patient Service Representative (Avondale)
Chicago, Illinois, United States · On-site
$19/hr–$20/hr
Mid level
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Customer Service, Patient Coordination, Administrative Support, Microsoft Office Suite, Problem Solving
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Orthodontic assisting, Digital radiographs, Sterilization, Patient preparation, Laboratory procedures
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Orthodontic Assisting, Patient Preparation, Digital Radiographs, Sterilization, Laboratory Procedures
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Patient Care, Radiography, Dental Photography, Digital Scanning, Sterilization
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Bilingual Patient Service Representative (Orland Park)
Orland Park, Illinois, United States · On-site
$19/hr–$20/hr
Mid level
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Customer Service, Patient Service, Front Desk Management, Administrative Support, Microsoft Office Suite
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Orthodontic Assisting, Digital Radiographs, Sterilization, Patient Education, Impression Taking
Arlington Heights, Illinois, United States · On-site
$20/hr–$24/hr
Entry level
Description About us: At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisco…
Skills: Orthodontic Assisting, Patient Care, Digital Radiographs, Sterilization, Impression Taking
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$19/hr–$26/hr
Full-time
high school
Paid Training, Travel Pay, Clinical Bonuses, Paid Time Off, Holiday Pay, Medical Insurance
Posted 2d ago
~40 hrs/week
Responsibilities
The Treatment Coordinator manages the patient orthodontic journey by explaining treatment plans, coordinating financial arrangements, and addressing patient concerns. They also handle administrative duties, including scheduling, outbound calling, and maintaining clinic cleanliness.
Requirements
Candidates must have a high school diploma or GED, along with 3 years of customer service, 2 years of sales, and 1 year of treatment coordination experience. Proficiency in Microsoft Office and bilingual fluency in Spanish are required.
Full job description
Description
About us:
At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 33 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.
We are looking for team members who are passionate about high-quality care and align with our Core Values:
Accountability
Continuous Improvement
Inclusion
Integrity
Respect
Teamwork
Transparency
If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.
Job Description:
As a Treatment Coordinator, you will be providing support to our patients in their orthodontic journey. You will be responsible for communicating with patients and their family members to ensure that they understand their treatment plans and any changes that may occur.
Tasks include but are not limited to:
Consult with patients to understand their oral health history, concerns, and objectives.
Explain the treatment plan, address patient concerns, and answer any questions.
Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements.
Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
Manage and maintain the payment options and policies for patients.
Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
Track patient accounts receivable and outstanding balances to ensure timely payment.
Assist in Practice’s collections protocol for all outstanding balances.
Introduce new patients to the practice by going over health history, explaining the doctor’s examination and describing any other features about the practice that should be highlighted.
Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
Updating TC Spreadsheet on a daily basis
Conducting Dialing outbound calls to patients. (Welcome calls, Lost Cases, Denials etc.)
Greet and check patients in and out before and after treatment.
Participate in Marketing events
Cash Handling
Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
Responsible in helping to maintain a clean/sanitized clinic/office area.
Other tasks as assigned.
Requirements
High school degree or GED equivalent
3 years of customer service experience
2 years of sales experience
1 year of Treatment Coordinating experience
Knowledge of medical terms and practices
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
Excellent problem solving and de-escalation skills
Excellent written and verbal communication skills
Bilingual - Spanish
Working Hours/ Location:
Monday – Wednesday 8:45am – 5:00pm
Thursday & Friday 6:45am – 3:00pm
2 Saturdays per month
Two 9:45 am to 6:00 pm shifts per month
3339 W. Belmont Ave , Chicago , IL 60618
Travel availability to Pilsen, Skokie and Bucktown
Full time
Benefits (for our full-time employees):
Paid Training
Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
Where the best value, quality, and accessibility align.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
2012
Headquarters
Greater Chicago Area, IL
LinkedIn followers
1,569
Orthodontic Experts is a trusted partner in delivering exceptional orthodontic care to children, teens, and adults. We specialize in braces, clear aligners, and comprehensive orthodontic solutions, with a mission to make high-quality care accessible while maintaining exceptional value.
With 26 locations across Illinois, Indiana, and Wisconsin—and more on the horizon—Orthodontic Experts is proud to serve diverse communities with an emphasis on patient satisfaction, innovative treatment, and long-term results. Our 2024 accreditation by the Better Business Bureau reflects our dedication to professionalism, integrity, and excellence in orthodontics.
We welcome collaborations with dental and healthcare professionals who share our vision of making expert orthodontic care a cornerstone of patient health.
Want to refer your patients to us? Visit our website!
Offices: Greater Chicago Area, IL, US · 1020 S. Arlington Heights Road, Second Floor, Arlington Heights, IL 60005, US · 4709 N Harlem Ave, Harwood Heights, IL 60706, US · 5051 E State St, Rockford, Illinois, US · 2235 W Cermak Rd, Chicago, Illinois 60608, US
Where the best value, quality, and accessibility align.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
2012
Headquarters
Greater Chicago Area, IL
LinkedIn followers
1,569
Orthodontic Experts is a trusted partner in delivering exceptional orthodontic care to children, teens, and adults. We specialize in braces, clear aligners, and comprehensive orthodontic solutions, with a mission to make high-quality care accessible while maintaining exceptional value.
With 26 locations across Illinois, Indiana, and Wisconsin—and more on the horizon—Orthodontic Experts is proud to serve diverse communities with an emphasis on patient satisfaction, innovative treatment, and long-term results. Our 2024 accreditation by the Better Business Bureau reflects our dedication to professionalism, integrity, and excellence in orthodontics.
We welcome collaborations with dental and healthcare professionals who share our vision of making expert orthodontic care a cornerstone of patient health.
Want to refer your patients to us? Visit our website!
Offices: Greater Chicago Area, IL, US · 1020 S. Arlington Heights Road, Second Floor, Arlington Heights, IL 60005, US · 4709 N Harlem Ave, Harwood Heights, IL 60706, US · 5051 E State St, Rockford, Illinois, US · 2235 W Cermak Rd, Chicago, Illinois 60608, US