Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Description About Us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: IT Operations, Project Management, Asset Management, Procurement, Technical Documentation
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Orthodontic Assisting, Digital Radiographs, Sterilization, Patient Education, Impression Taking
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Field Research, Market Validation, Business Development, Relationship Building, Competitive Analysis
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Orthodontic Assisting, Patient Care, Digital Radiographs, Sterilization, Impression Taking
Description About Us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Relationship marketing, Sales, Community outreach, Communication, Interpersonal skills
Description At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. We are seeking dedicated team members who share our commitment to high…
Skills: Orthodontic Assisting, Digital Radiography, Patient Education, Sterilization, Digital Scanning
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. We are looking for team members who are passionate about high-qua…
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. We are looking for team members who are passionate about high-qua…
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. We are looking for team members who are passionate about high-qua…
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Menomonee Falls, Wisconsin, United States · On-site
$20/hr–$26/hr
Entry level
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Orthodontic Assisting, Digital Radiography, Sterilization, Patient Education, Aligner Procedures
Menomonee Falls, Wisconsin, United States · On-site
$17/hr–$18/hr
Entry level
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: X-ray Imaging, Clinical Photography, Digital Scanning, Sterilization, Patient Coordination
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Orthodontic Assisting, Digital Radiography, Sterilization, Patient Education, Aligner Procedures
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Referral Marketing Coordinator (South Chicago/Indiana Region)
Des Plaines, Illinois, United States · On-site
$48k–$52k/yr
Entry level
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Relationship Building, Client Services, Community Outreach, Interpersonal Skills, Public Speaking
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: Team Leadership, Mentoring, Referral Marketing, Relationship Building, Data Analysis
Description About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin,…
Skills: X-ray Imaging, Clinical Photography, Digital Scanning, Sterilization, Patient Coordination
Description About us: At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisco…
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$19/hr–$20/hr
Full-time
high school
Paid patient service representative training, Travel pay, Medical insurance, Dental insurance, Vision insurance, Life insurance
Posted 12d ago
~40 hrs/week
Responsibilities
The Patient Service Representative is responsible for managing the front desk, handling patient check-ins and check-outs, and providing administrative support. They also manage incoming calls, verify insurance, and maintain office cleanliness to ensure a positive patient experience.
Requirements
Candidates must have a high school diploma or GED equivalent along with 3 years of customer service and 2 years of patient service experience. Proficiency in Microsoft Office Suite and strong communication and problem-solving skills are required.
Full job description
Description
About us:
At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.
We are looking for team members who are passionate about high-quality care and align with our Core Values:
Accountability
Continuous Improvement
Inclusion
Integrity
Respect
Teamwork
Transparency
If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.
Job Description:
As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support
Tasks include but are not limited to:
Answer all phone calls.
Listen and return all voicemails left in front of office phones.
Check-in new and existing patients and let the clinical staff know that the patient has arrived.
Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
Check out patients (collect payments, make next appointment)
Handle questions and provide information to walk-in patients.
Maintain comm-log up to date with all necessary patient/parent communication information.
Review the daily schedule of the clinic for any changes.
Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
Review for Bonding approvals
Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
Understand cancellation policy and reiterate it to patients.
Print end of the day reports.
Maintain office/reception area cleanliness.
Check and reply to all office emails
Check collected payments against the report and check all credit card transactions.
Call patients with outstanding balances
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
Participate in Marketing events
Cash handling
Other tasks as assigned
Requirements
High school degree or GED equivalent
3 years of customer service experience
2 years of patient service experience
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
Excellent problem solving and de-escalation skills.
Excellent written and verbal communication skills
Working Hours/ Location/Pay:
Monday – Wednesday 8:45am – 5:00pm
Thursday - Friday 6:45am – 3:00pm
2 Saturdays per month
Two 9:45am- 6:00pm Shifts per month
2496 DeKalb Ave, Sycamore, IL 60178
Travel required to Algonquin
Rate of pay - 19$ - 20$
Benefits (for our full-time employees)
Paid Patient Service Representative Training
Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
Where the best value, quality, and accessibility align.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
2012
Headquarters
Greater Chicago Area, IL
LinkedIn followers
1,566
Orthodontic Experts is a trusted partner in delivering exceptional orthodontic care to children, teens, and adults. We specialize in braces, clear aligners, and comprehensive orthodontic solutions, with a mission to make high-quality care accessible while maintaining exceptional value.
With 26 locations across Illinois, Indiana, and Wisconsin—and more on the horizon—Orthodontic Experts is proud to serve diverse communities with an emphasis on patient satisfaction, innovative treatment, and long-term results. Our 2024 accreditation by the Better Business Bureau reflects our dedication to professionalism, integrity, and excellence in orthodontics.
We welcome collaborations with dental and healthcare professionals who share our vision of making expert orthodontic care a cornerstone of patient health.
Want to refer your patients to us? Visit our website!
Offices: Greater Chicago Area, IL, US · 1020 S. Arlington Heights Road, Second Floor, Arlington Heights, IL 60005, US · 4709 N Harlem Ave, Harwood Heights, IL 60706, US · 5051 E State St, Rockford, Illinois, US · 2235 W Cermak Rd, Chicago, Illinois 60608, US
Where the best value, quality, and accessibility align.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
2012
Headquarters
Greater Chicago Area, IL
LinkedIn followers
1,566
Orthodontic Experts is a trusted partner in delivering exceptional orthodontic care to children, teens, and adults. We specialize in braces, clear aligners, and comprehensive orthodontic solutions, with a mission to make high-quality care accessible while maintaining exceptional value.
With 26 locations across Illinois, Indiana, and Wisconsin—and more on the horizon—Orthodontic Experts is proud to serve diverse communities with an emphasis on patient satisfaction, innovative treatment, and long-term results. Our 2024 accreditation by the Better Business Bureau reflects our dedication to professionalism, integrity, and excellence in orthodontics.
We welcome collaborations with dental and healthcare professionals who share our vision of making expert orthodontic care a cornerstone of patient health.
Want to refer your patients to us? Visit our website!
Offices: Greater Chicago Area, IL, US · 1020 S. Arlington Heights Road, Second Floor, Arlington Heights, IL 60005, US · 4709 N Harlem Ave, Harwood Heights, IL 60706, US · 5051 E State St, Rockford, Illinois, US · 2235 W Cermak Rd, Chicago, Illinois 60608, US