Guest Agent/Front Desk - Hyatt Regency Deerfield IL
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Entry level
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Full-time
high school, bachelor degree
Posted 27d ago
~40 hrs/week
Responsibilities
The Guest Services Agent manages the front desk operations, including guest registration, check-outs, and handling inquiries to ensure total guest satisfaction. They collaborate with other hotel departments to coordinate special requests and maintain high service standards.
Requirements
A high school diploma is required, while a college degree and previous Hyatt brand experience are preferred. Candidates must be able to work a flexible schedule, including weekends and holidays, and possess strong communication skills.
Full job description
JOB SUMMARY
The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
CANDIDATE PROFILE
Experience:
· High school diploma or equivalent required, and college degree preferred.
· Previous hotel Front Desk and Hyatt brand experience is preferred
JOB ESSENTIALS
· Assist guests with arrival and departure from hotel, while providing positive guests experiences.
· Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines
· Collaborate with other hotel departments to provide an exceptional experience to each guest.
· Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
· Provide information about the hotel and local area, and offering our full range of upscale hotel amenities and services.
· Maintain confidentiality of all guests and hotel information
· Exhibit attention to detail in order to ensure security of guest room access.
· Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
· Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
· Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
· Generate, print and distribute daily and weekly reports
· Resolve discrepancies on the room status report with Housekeeping
· Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
· Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
· Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
· Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
· Perform any other job related duties as assigned.
Other
· Ability to access and accurately input information using a moderately complex computer system
· Able to handle cash and credit transactions.
· General knowledge of local area attractions and transportation.
· Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
· Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
· Ability to observe and detect signs of emergency situations.
· Ability to establish and maintain effective working relationships with associates and guests.
· Command of the English language both written and verbal.
· Ability to multi-task, and prioritizes with excellent follow up skills and customer service.
· Regular attendance in conformance with the standards is essential to the successful performance of this position.
· Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays.
· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
· Physical Demands
· Some lifting may be required. This position may require 75%+ or more of time on their feet.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
*Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Related keywords
HospitalityFront OfficeGuest RelationsHyatt Brand StandardsProperty Management SystemCustomer SatisfactionHotel AmenitiesRoom Status ReportMake It Right GuidelinesGuest Registration
MOVING BUSINESS ONWARD AND UPWARD.
ONE EXPERIENCE AT A TIME.
Industry
Hospitality
Company size
1,001-5,000 employees
Headquarters
Uniondale, NY
LinkedIn followers
4,131
Opportunities, Experiences, Results.
Blue Sky Hospitality Solutions is one of the fastest growing and leading hotel management company that provides limitless opportunities for our team members, memorable experiences for our guests and outstanding results for our owners. As an approved manager with Marriott, Hilton, Starwood, IHG, Choice, Wyndham and La Quinta, our diverse portfolio includes a full spectrum of property types and segments. We drive premium results in full and select service, extended stay and all suites hotels across the country. The company is headquartered in Long Island, New York with assets managed in over twenty states.
Offices: 521 East RXR Plaza, Uniondale, NY 11556, US
Based on 2537 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Illinois right now?
There are currently 10,868 open administrative positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Illinois?
Companies currently hiring include Northwestern Medicine, Chicago Public Schools, OSF HealthCare, Nevada System of Higher Education, Illinois Department of Children and Family Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Illinois?
Yes — 1757 of the 10868 open administrative positions offer remote or hybrid work (381 remote, 1376 hybrid).
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Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.