Niles, Illinois, United States · On-site
About the Company Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. We are looking for an extraordinary talent who will be part of our unique and diverse team.…
Skills: Workforce Management, Real-Time Analysis, Scheduling, Forecasting, Capacity Planning
Morton Grove, Illinois, United States · On-site
$19/hr–$24/hr
Description Job Title: Medical Assistant - Rheumatology Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic and rheumatology practices in the United States, with 100 locatio…
Skills: Phlebotomy, Patient Triage, Vitals Monitoring, Wound Care, Splint And Cast Application
Chicago, Illinois, United States · On-site
$15/hr–$16/hr
Description Illinois Bone & Joint Institute, LLC (IBJI), Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adult…
Skills: Customer Service, Patient Care, Time Management, Clinical Maintenance, Exercise Program Assistance
Chicago, Illinois, United States · On-site
Administrative Assistant Pilsen Wellness Center Chicago, IL Full-Time $35,500 per year Site: 3232 West 55th Street Chicago IL 60632 Schedule Monday – Friday, 12:00 PM – 8:00 PM Job Summary Pilsen Wellness Center is seeki…
Skills: Administrative Support, Clerical Assistance, Appointment Management, Caller Support, Database Management
Huntley, Illinois, United States · On-site
$18/hr–$19/hr
Join Our Mission At Resort Lifestyle Communities (RLC), serving seniors isn’t just a job, it’s a calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values: Resp…
Skills: Customer Service, Valet Parking, Problem Solving, Multitasking, Interpersonal Communication
Morton Grove, Illinois, United States · On-site
$15/hr–$25/hr
Description Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accompli…
Skills: Inventory Management, Medical Supply Distribution, Data Entry, Google Suite, Microsoft Office
Chicago, Illinois, United States · On-site
$16/hr–$29/hr
"A Day in the Life" video Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than ju…
Skills: Prescription Dispensing, Customer Service, Inventory Management, Clerical Duties, Pharmacy Compliance
Roselle, Illinois, United States · On-site
$23/hr
Job Summary The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effecti…
Skills: Communication, Customer Service, Organization, Emotional Intelligence, Collaboration
Lake Zurich, Illinois, United States · On-site
$18/hr–$19/hr
Loss Draft Processor I Full time; Non-Exempt; 37.5 hours/week; overtime as required. Location; Lake Zurich, IL, US Department: Escrow-Insurance Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortga…
Skills: Verbal Communication, Organizational Skills, Data Entry, Loss Draft Processing, Insurance Monitoring
Chicago, Illinois, United States · On-site
Assistant Housekeeping Manager Job Description The Assistant Housekeeping Manager supports the Housekeeping Manager in directing the daily operations of the Housekeeping Department and ensuring the highest standards of c…
Skills: Housekeeping Operations, Staff Scheduling, Labor Control, Quality Assurance, Conflict Resolution
Chicago, Illinois, United States · On-site
Assistant Housekeeping Manager Job Description The Assistant Housekeeping Manager supports the Housekeeping Manager in directing the daily operations of the Housekeeping Department and ensuring the highest standards of c…
Skills: Housekeeping Operations, Staff Scheduling, Labor Control, Quality Assurance, Union Management
Joliet, Illinois, United States · On-site
$15/hr–$20/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Administrative Support, Human Resources Functions, Onboarding, Cash Office Operations, Scheduling
Chicago, Illinois, United States · Hybrid
$58k–$70k/yr
JOIN OUR TEAM Bridge33 Capital is a rapidly growing, vertically integrated real estate private equity firm specializing in open-air retail real estate. Poised to launch its next fund—a pivotal milestone—the Company remai…
Skills: Property Management, Tenant Relations, Vendor Management, Lease Administration, Budgeting
Joliet, Illinois, United States · On-site
Wage - $27.12 an hour Schedule – Full Time Our staff also enjoy these benefits: Health, dental, vision, prescription and life insurance Short & long-term disability 401(k) retirement plan Paid time off and paid holidays …
Skills: Behavioral Management, Staff Supervision, Budget Development, Policy Implementation, Contractual Compliance
Chicago, Illinois, United States · On-site
$26/hr–$32/hr
About Us We live by the saying “an ounce of prevention is worth a pound of cure”, and our mission is to empower healthy and thriving communities. Ounce is a first-of-its-kind community-based service model. Enabled by tec…
Skills: Community Outreach, Case Management, Benefits Navigation, Service Coordination, Relationship Building
Chicago, Illinois, United States · On-site
$20/hr–$27/hr
Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As…
Skills: Patient Flow Management, Vital Signs Monitoring, Electrocardiogram (ECG), Venipuncture, Immunizations
Greenville, Illinois, United States · On-site
Description The Athletics Department is seeking a detail-oriented and dependable student worker to assist with administrative tasks that support the university's athletic teams. Key Responsibilities include: Keeping team…
Skills: Administrative Support, Customer Service, Microsoft Excel, Microsoft Word, Email Communication
Chicago, Illinois, United States · On-site
We are looking for a proactive and service-oriented Workplace Experience Coordinator to independently manage the day-to-day operations of our Chicago office. As the primary on-site contact, you will help create a welcomi…
Skills: Office Administration, Workplace Operations, Hospitality, Facilities Coordination, Vendor Management
Glen Ellyn, Illinois, United States · Hybrid
$20/hr–$27/hr
About Byline Bank Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byl…
Skills: Cash Handling, Customer Service, Cross-selling, Account Documentation, Microsoft Office
Chicago, Illinois, United States · On-site
$45k–$50k/yr
Description Job Title: Data Analyst Specialist Department: Community Engagement and Supportive Services (CESS) / Illinois Welcoming Center Reports to: Director of Engagement and Community Programs Job Type: Full Time, Sa…
Skills: Data Analysis, SQL, Advanced Excel, Power BI, Tableau
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves monitoring real-time queue performance and workforce metrics to ensure service level and productivity targets are met. It also includes creating and optimizing employee schedules and analyzing historical data for workforce optimization.
Candidates need a bachelor's degree in a related field and at least 2 years of experience in Workforce Management within a BPO or contact center. Proficiency in Microsoft Excel and experience with WFM tools like Verint or NICE IEX is preferred.
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. We are looking for an extraordinary talent who will be part of our unique and diverse team. Are you passionate about company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? **
Be one of us, and be part of our success story!
The Workforce Support Analyst assists with all aspects of workforce optimization, including real-time call monitoring, service-level reporting, call-volume trend analysis, and scheduling team members based on required interval headcount. This role supports schedule creation and optimization within the workforce management tool and helps ensure delivery of organizational goals.
Key Responsibilities
Perform real-time monitoring of call volumes, staffing levels, schedule adherence, and agent availability, recommending staffing adjustments as needed.
Prepare and distribute workforce performance reports, including service level, occupancy, shrinkage, adherence, and call volume trends.
Analyze historical and intraday data to identify trends and provide recommendations for workforce optimization.
Create, maintain, and optimize employee schedules within the Workforce Management (WFM) system to meet operational requirements.
Process schedule-related requests, including shift changes, time-off requests, overtime, and schedule adjustments while maintaining staffing requirements.
Collaborate with Operations, Team Leaders, and other support teams to communicate staffing concerns and implement action plans.
Support forecasting and capacity planning activities by providing accurate workforce data and analysis.
Ensure workforce management data is accurate, complete, and up to date within WFM tools.
Assist in identifying opportunities to improve workforce processes, reporting, and scheduling efficiency.
Maintain compliance with company policies, workforce management guidelines, and service level agreements (SLAs).
For you to become a successful candidate for this role:
At least 2 years of experience in Workforce Management (Real-Time Analyst, Scheduler, Workforce Analyst, or similar role) in a contact center or BPO environment.
Basic understanding of workforce management principles, including forecasting, scheduling, real-time management, and reporting.
Experience using Workforce Management tools such as Verint, NICE IEX, Aspect, Calabrio, Genesys WFM, or similar platforms is preferred.
Proficient in Microsoft Excel, including formulas, pivot tables, charts, and data analysis.
Strong analytical and problem-solving skills with the ability to interpret workforce data and identify trends.
Excellent verbal and written communication skills with the ability to collaborate across multiple teams.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and commitment to data accuracy.
Willing to work flexible schedules, including weekends, holidays, and rotating shifts, based on business needs.
At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.
We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.
When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.
Supporting Consumers in Repaying Accounts Through Flexible, Easy Solutions
Unifin Inc., established in 2011, is a veteran-owned digital debt collection and accounts receivable management agency. We specialize in third-party collections, customer care, and back-office solutions, delivering consumer-focused, flexible repayment options. With contact centers across the U.S., Asia, Latin America, and Africa, we combine expert teams and advanced technology to provide data-driven solutions that maximize results while enhancing the consumer experience.
Offices: PO Box 4519, Skokie, IL 60076, US · Guatemala City, GT · Makati , PH · Cairo, EG
Based on 2001 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 8,467 open administrative positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Northwestern Medicine, Chicago Public Schools, OSF HealthCare, Accelerated Rehabilitation Centers combined with Athletico Physical Therapy, Nevada System of Higher Education, among others. Browse the listings above to see every active employer.
Yes — 1455 of the 8467 open administrative positions offer remote or hybrid work (327 remote, 1128 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
