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The Front Desk Agent is responsible for checking guests in and out while providing a welcoming and efficient experience. They also handle reservations, guest inquiries, and operate the PBX system as needed.
Previous front desk experience is preferred, and hotel experience is required. Candidates must possess excellent communication skills, a professional demeanor, and the ability to work in a fast-paced team environment.
Job DetailsJob Location: The Palms Hotel & Spa - Miami Beach, FL 33140Position Type: Full-Time/Part-TimeJob Shift: AnyThe Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.
A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years. Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!
$17.00 + Monthly Bonus
The Front Desk Clerk is a member of the Front Office team. S/he is responsible for checking in all arriving guests and checking out all departing guests. Additionally the Front Desk Agents shall maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills in operating the various hotel property management systems, accurately handle cash and charges. A special inclination towards customer service with a special focus on etiquette is of the utmost importance.
Job Duties /Tasks / Responsibilities
Front Desk Agents shall check in all arriving guests and check out all departing guests.
Provide Guests with a detailed orientation about the hotel and the hotel facilities.
Anticipate Guest needs.
Responds to all guest inquires and guest requests.
Receive reservations for accommodation from guest, either in person or by telephone, fax or email
Provide tourist information to guests
Handle enquiries and special requests from guests
Accept messages and faxes for guests
Calculate guests' bills and issue receipts upon payment
Perform cashier duties, cash travelers cheques and exchange foreign currency
Follow in-house procedures to help ensure the security of guests and employees
Front Desk Agents cover the AYS and PBX whenever necessary.
Be courteous
Show genuine care for all co-workers and guest(s)
The ability to work well in a team environment
Proficient in the English language. Second language is an asset.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Maintain a professional appearance and manner at all times.
Possesses excellent people skills, an energetic personality and superior listening skills.
Has strong orientation towards customer service with a special focus on etiquette.
The ability to always be courteous, friendly and professional. Instills a can do attitude in all team members and promotes team work between departments.
Excellent time management skills.
Exceptional detail in follow-up.
Creative problem solving skills.
Ability to quickly evaluate alternative and decide on a plan of action.
Instills a calm, organized approach in all situations.
Previous front desk experience preferred, hotel experience required.
A true desire to satisfy the needs of others in a fast paced environment.
Excellent verbal communication skills.
Ability to work well alone and in a team.
Physical Demands /Requirement
Most of the time spent standing, walking or there are some requirement to lift moderate weight (10-20 pounds)
Typically located in a comfortable area. There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights.
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.
The hotel will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. The team member will also come in contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the team member and others.
Qualifications
A family-owned sustainable Miami Beach resort hotel, beachfront on the iconic Collins Avenue in Mid-Beach.
A tropical escape amidst the hustle and bustle of Miami Beach, The Palms Hotel & Spa offers genuine service and laid-back sophistication in the heart of the Magic City. Inspired by nature, the oceanfront resort employs a unique emphasis on health and total wellness, with green practices and environmental awareness at the center of each guest experience. The Palms Hotel & Spa is a AAA 4-Diamond rated resort and one of Miami Beach’s top award-winning independent beach resorts. Our beachfront property features 251 luxuriously appointed guestrooms and suites, an extensive tropical garden and pool area, spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. Essensia Restaurant & Bar delivers all-natural dining at its finest, with a global menu of locally and sustainably sourced ingredients at the core of its philosophy. The Palms Spa, an AVEDA lifestyle spa, features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience. The Palms Hotel & Spa is independently owned and operated by a European family for over 25 years. Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in green hotel operations, an expert in wedding services, and an authority in healthful eating and all-natural spa services, our hotel has won many accolades and awards. Enjoy a stable work environment in a professionally-run hotel, where we will help each other to flourish and grow. Come and be a part of our family!
Offices: 3025 Collins Avenue, Miami Beach, FL 33140, US
Based on 1695 listings with disclosed salaries, most administrative jobs in Florida pay between $45k–$88k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 15,844 open administrative positions in Florida listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Florida Department of Agriculture and Consumer Services, University of Miami Health System-Uhealth, UF Health, University of Miami Health System, Orlando Health, among others. Browse the listings above to see every active employer.
Yes — 1970 of the 15844 open administrative positions offer remote or hybrid work (726 remote, 1244 hybrid).
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