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Full-time
high school
Posted 6d ago
~40 hrs/week
Responsibilities
The Telephone Operator is responsible for managing incoming internal and external calls, routing them to the appropriate departments, and processing emergency notifications. They must also maintain operational continuity of communications equipment while adhering to HIPAA and VA policies.
Requirements
Candidates must have a High School Diploma or GED and at least one year of experience in a call center, receptionist, or healthcare communications role. Strong verbal communication skills, the ability to remain calm during emergencies, and proficiency with computerized systems are required.
Full job description
Description
Innovation At Work, Inc. (IAW) is seeking professional and customer-focused Telephone Operators/Switchboard Operators to support the Department of Veterans Affairs Medical Center in Miami, Florida. The Telephone Operator is responsible for providing continuous telephone communications support by answering and routing incoming calls, processing emergency notifications, operating switchboard equipment, and delivering exceptional customer service to patients, visitors, and VA staff.
The selected candidate will:
Answer and process incoming internal and external telephone calls in a courteous and professional manner.
Route calls accurately to the appropriate departments, clinics, physicians, and administrative personnel.
Operate computerized telephone systems, switchboard equipment, and associated communications systems.
Process emergency calls, overhead paging announcements, and emergency code notifications in accordance with VA procedures.
Assist patients, visitors, and employees by providing accurate information and telephone assistance.
Maintain confidentiality and comply with all HIPAA, VA, and company policies.
Report communications equipment malfunctions and assist with maintaining operational continuity.
Perform additional telephone operator duties as assigned.
Work rotating shifts to ensure uninterrupted 24-hour, 7-day-a-week coverage, including weekends and Federal holidays.
Requirements
Applicants should possess the following qualifications:
High School Diploma or GED required.
Minimum one (1) year of experience in a switchboard, call center, receptionist, customer service, or healthcare communications environment preferred.
Excellent verbal communication and interpersonal skills.
Strong customer service and telephone etiquette.
Ability to multitask while handling a high volume of incoming calls.
Basic computer proficiency and ability to learn computerized telephone systems.
Ability to remain calm and professional during emergency situations.
Ability to work flexible schedules, including days, evenings, nights, weekends, and holidays.
Must successfully pass all required background investigations, credentialing, and onboarding requirements.
Ability to maintain confidentiality and comply with HIPAA and Department of Veterans Affairs policies.
Dependable attendance and the ability to work independently and as part of a team.
How much do Administrative jobs in California pay?
Based on 5711 listings with disclosed salaries, most administrative jobs in California pay between $65k–$128k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in California right now?
There are currently 26,098 open administrative positions in California listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in California?
Companies currently hiring include Costco Wholesale, UCSF Department of Anesthesia and Perioperative Care, Adventist Health Sierra Vista, Keck Medicine of USC, Sutter Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in California?
Yes — 3991 of the 26098 open administrative positions offer remote or hybrid work (1090 remote, 2901 hybrid).
How do I apply for Administrative jobs in California?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.