Job DetailsJob Location: Onalaska WI Onalaska Branch - Onalaska, WI 54650Position Type: Full TimePOSITION SUMMARY The Market Operations Lead ensures operational excellence, compliance, and adherence to all policies and p…
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Health Unit Coordinator - Medical/Surgical and Short Stay
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$19/hr–$24/hr
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Full-time
associate degree, bachelor degree
Posted 19d ago
~40 hrs/week
Responsibilities
The Market Operations Lead ensures operational excellence and compliance across branch locations by monitoring daily practices and managing risk. They support branch leaders in audit preparation and provide training to maintain high standards of member service and regulatory adherence.
Requirements
Requires an Associate's degree in business or finance (Bachelor's preferred) and three years of experience in retail banking operations or compliance. A valid driver's license and reliable transportation are mandatory for regional travel.
Full job description
Job DetailsJob Location: Onalaska WI Onalaska Branch - Onalaska, WI 54650Position Type: Full TimePOSITION SUMMARY
The Market Operations Lead ensures operational excellence, compliance, and adherence to all policies and procedures across the branches in an assigned market. This role is responsible for monitoring daily operational practices, supporting branch leaders in preparing for internal and regulatory audits, and driving consistency in execution of operational standards. Acting as a subject-matter expert in branch operations and compliance, the Market Operations Lead works closely with Branch Managers, the AVP of Member Experience + Growth, and internal audit teams to maintain exceptional audit results, minimize operational risk, and ensure the highest standards of member service through accurate and compliant processes.
POSITION RESPONSIBILITIES
Operational Compliance & Risk Management
Conduct regular reviews of branch operational processes to ensure compliance with credit union policies, procedures, and applicable laws and regulations (e.g., NCUA, BSA/AML, OFAC, Reg CC, Reg E). Identify operational gaps, risks, or policy deviations and partner with branch leadership to implement corrective actions. Monitor cash-handling, vault, ATM, and security controls to ensure accuracy and adherence to policy.
Audit Preparedness
Coordinate and conduct pre-audit readiness checks for branches in assigned market. Support branches in compiling documentation, reports, and evidence needed for internal and external audits. Partner with internal audit, compliance, and risk teams to address findings and ensure timely resolution. Track audit results and identify market-wide trends or areas for improvement.
Training & Coaching
Provide on-the-job training and refresher courses for branch staff on operational procedures, compliance standards, and policy updates. Coach staff and leaders on audit best practices, record-keeping, and risk mitigation. Assist in onboarding new branch team members with operational and compliance training.
Process Improvement
Recommend, collaborate on, and help implement consistent operational process enhancements to improve efficiency, accuracy, and compliance. Share best practices across the market to create consistency in member service and operational execution. Collaborate with retail leadership to evaluate new operational tools, systems, or procedures.
Cross-Functional Collaboration
Work closely with AVPs, Branch Managers, and support departments to align operational execution with enterprise standards. Partner with other Market Operations Leads to ensure consistency across all markets.
QualificationsEDUCATION AND EXPERIENCE
Associate’s degree in business, finance, or related field required; Bachelor’s degree preferred. Three years of experience in retail banking operations, branch support, or compliance-related role. A combination of education, training, and experience may be considered. Must have a valid driver’s license and reliable transportation for regional travel.
KEY COMPETENCIES
Strong understanding of operational controls, branch procedures, and regulatory requirements. Experience coaching or training others in operational and compliance processes. Excellent attention to detail and organizational skills. Strong problem-solving and analytical skills; ability to identify root causes and recommend solutions. Effective communication and coaching skills, with the ability to work across multiple branch teams. Ability to manage multiple priorities and travel regularly within the assigned market. Proficiency in Microsoft Office and familiarity with core banking systems.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: Business office, the noise level in the work environment is usually quiet to moderate. Physical Requirements: Ability to sit or stand at a desk the majority of the day; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard, and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch.
The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively
People tell us we're not like your average credit union. We say, "That's perfect."
Industry
Financial Services
Company size
201-500 employees
Founded
1937
Headquarters
Oshkosh, Wisconsin
LinkedIn followers
2,626
People helping people is what credit unions were founded on, and it’s what we live and breathe at Verve. We’re not your average financial institution and we wouldn’t have it any other way.
Federally insured by NCUA. Equal housing opportunity lender.
Offices: 2900 Universal Street, Oshkosh, Wisconsin 54904, US · 750 Witzel Avenue, Oshkosh, Wisconsin 54902, US · 740 W. Johnson Street, Fond du Lac, Wisconsin 54935, US · 1045 E. Johnson Street, Fond du Lac, Wisconsin 54935, US · 1435 Oneida Street, Appleton, Wisconsin 54915, US
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Based on 473 listings with disclosed salaries, most administrative jobs in Wisconsin pay between $50k–$95k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Wisconsin right now?
There are currently 5,144 open administrative positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Wisconsin?
Companies currently hiring include American Addiction Centers, Universities of Wisconsin, Froedtert Health, Ascension, Marcus Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Wisconsin?
Yes — 650 of the 5144 open administrative positions offer remote or hybrid work (169 remote, 481 hybrid).
How do I apply for Administrative jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.