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Full-time
high school
Posted 30d ago
~40 hrs/week
Remote in United States
Responsibilities
The Agency Service Representative resolves escalated policyholder and agent concerns by partnering with field leaders and internal departments. They provide concierge service to mega accounts and document all interactions within Salesforce.
Requirements
Candidates must have a high school diploma and 1-3 years of customer service experience. Proficiency in Microsoft Office is required, while experience with Salesforce is preferred.
Full job description
Does this position interest you? You should apply –even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview The Agency Service Representative is responsible for resolving escalated policyholder and agent concerns by partnering with local Safelite field leaders and other internal departments to provide a solution. They should respond promptly and professionally to all emails, phone calls and inquiries from agents, contact center and field partners. They will also be expected to document their interactions in Salesforce.
Work Location: Remote
Work Schedule: Monday - Friday, 11:30 AM - 8:00 PM Eastern Time
What you will do
Provide exclusive concierge / white label service to Mega accounts answering line on behalf of insurance clients
Provides white glove solutions to State Farm and other Top 10 carriers, through digital & proactive agent communication while partnering with the Solutions Sales team
Specialized service and initiatives aimed toward unique insurance carrier requests
Responds promptly and professionally to all emails, phone calls and inquiries from agents, contact center and field partners, handling them from a tactical stand point to allow sales team to focus on relationship building
Data clean up / documents customer interaction in Salesforce
Other duties assigned by management
Qualifications
Requirements
High School Diploma
1-3 years of experience
Prior customer service experience
Strong communication skills (both verbal and written)
Microsoft Office (Word, Excel and PowerPoint)
Preferred
Salesforce experience
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely. They count on us to repair and replace their glass and recalibrate their vehicle’s advanced safety systems — and that’s something we don’t take lightly.
But we’re more than just a glass company. Our teams go above and beyond, pushing the limits to innovate new ways to bring unexpected happiness to people every day. We empower our associates with the support they need to make a difference, deliver memorable service, and do the right thing. Because we know our people make our purpose possible. It’s this philosophy that drives our culture.
Come join us. We want to be the best place you’ll ever work. Apply today at safelitecareers.com.
Offices: 7400 Safelite Way, Columbus, OH 43235, US
Advanced Safety Systems RecalibrationADAS RecalibrationAuto glass replacementAuto glass repairVehicle repair and maintenanceNationwide warrantyand Vehicle glass specialistWarehousingTransportationProfessional Services
Based on 987 listings with disclosed salaries, most administrative jobs in Ohio pay between $45k–$88k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Ohio right now?
There are currently 9,519 open administrative positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Ohio?
Companies currently hiring include Bon Secours Mercy Health, University Hospitals, TriHealth, Nationwide Children's Hospital, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Ohio?
Yes — 1016 of the 9519 open administrative positions offer remote or hybrid work (342 remote, 674 hybrid).
How do I apply for Administrative jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.