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The CSR acts as a liaison between customers and the company to resolve inquiries and process orders, returns, and exchanges. They are also responsible for managing carrier check-ins, maintaining customer contracts, and generating required reporting.
Requirements
Candidates must have a high school diploma or GED and at least six months of customer service experience. Proficiency in Microsoft Office and experience with Warehouse Management Systems (WMS) are preferred.
Full job description
Why Work for Saddle Creek?
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Benefits:
Weekly pay with skill pay and shift differentials
Benefits package including medical, dental, vision and medical reimbursement
Medical employee-only premium less than $10/week with wellness discounts
HSA with annual employer contribution
Weekly 401(k) match
Vacation immediately upon hire
8 holidays per calendar year
Personal time after 90 days
EAP and identity theft protection
Tuition reimbursement
Company paid life insurance and short term disability
Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.
Overview
The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service. The CSR acts as a liaison between the customer and Saddle Creek, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public.
Responsibilities
Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
Check in all carriers for appointments and ensure quality and accuracy of process
Accurate input and verification of merchandise receipts on a timely basis
Maintain current customer contracts accurately and in a confidential manner
Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
Generating and retention of all required reporting for the customer and Saddle Creek
Processing customer orders on a timely and accurate basis according to customer request.
Communicates with the customer verbally and in writing with a professional and positive attitude.
Qualifications
Education/Experience
Associates’ Degree preferred
High School Diploma or GED required.
Must have at least six (6) months of experience in a customer service role.
Experience with working with a warehouse management systems (WMS) is preferred.
Knowledge, Skills and Abilities
Strong communication both verbally and in writing, especially through e-mail and over the phone
Strong interpersonal skills
Good problem solving and prioritizing skills
Ability to effectively manage and resolve conflict
Attention to detail to prepare and maintain accurate records and reports
Ability to follow both written and verbal instructions
Technology savvy
Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
Comfortable working in both office and warehouse environment with wide temperature ranges
Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [email protected] and let us know your contact information and the nature of your request.
Related keywords
LogisticsCustomer Service RepresentativeWMSOrder FulfillmentBillingShipping DocumentsInventory ReceiptsMicrosoft OfficeWarehouse EnvironmentClient RelationsSupply Chain
Transportation, Logistics, Supply Chain and Storage
Company size
5,001-10,000 employees
Founded
1966
Headquarters
Lakeland, FL
LinkedIn followers
49,028
Saddle Creek specializes in designing and delivering omnichannel supply chain solutions to help our clients get products where they need to be quickly, seamlessly and cost-effectively. We provide a variety of services as stand-alone offerings or as part of an integrated logistics solution, including warehousing, omnichannel fulfillment & transportation. Our approach is data driven, using the most advanced operational methods and sophisticated technologies, to help manufacturing, retail and ecommerce clients support their business goals.
Offices: 3010 Saddle Creek Road, Lakeland, FL 33801, US
Based on 989 listings with disclosed salaries, most administrative jobs in Ohio pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Ohio right now?
There are currently 9,495 open administrative positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Ohio?
Companies currently hiring include Bon Secours Mercy Health, University Hospitals, TriHealth, Nationwide Children's Hospital, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Ohio?
Yes — 1000 of the 9495 open administrative positions offer remote or hybrid work (331 remote, 669 hybrid).
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Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.