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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Pet Insurance, Health Savings Account
Posted 13d ago
~40 hrs/week
Responsibilities
The Patient Service Representative I manages the front desk by greeting patients, scheduling appointments, and coordinating the intake and checkout process. They are responsible for collecting payments, verifying insurance, and maintaining accurate medical records to ensure a seamless patient experience.
Requirements
A high school diploma is required, with some college work and 1-3 years of customer service experience. Proficiency in EMR systems, medical terminology, and basic knowledge of health insurance products are preferred.
Full job description
Description
Join a company that has been voted Top Workplaces, Best Places to Work, Healthiest Employers and Best Workplaces in Ohio!!! Click on the link to our video below to learn more about us!
We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!
Benefits:
· Health insurance
· Dental insurance
· Vision insurance
· Life Insurance
· Pet Insurance
· Health savings account
· Paid sick time
· Paid time off
· Paid holidays
· Profit sharing
· Retirement plan
GENERAL SUMMARY
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
Welcomes and greets all patients and visitors, in person or over the phone.
Is responsible for keeping the front desk area clean and organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
N/A
KNOWLEDGE | SKILLS | ABILITIES
Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.
Requirements
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
25 years as Greater Cincinnati's Largest Independent Urology Group with 12 Locations to Serve You Better
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1996
Headquarters
Cincinnati, Ohio
LinkedIn followers
3,016
With 36 urologists on staff, The Urology Group is one of the largest single specialty groups of urologists in the United States. Every day, since 1996, we have been dedicated to delivering the most advanced medical and surgical care for treating urological and reproductive conditions.
Offices: 2000 Joseph E Sanker BLVD, Cincinnati, Ohio 45212-2776, US · 10220 Alliance Road Cincinnati, Cincinnati, OH 45242, US · 3301 Mercy Health Blvd, Suite 525, Cincinnati, Ohio 45211, US · 7794 Five Mile Rd, Suite 200, Cincinnati, Ohio 45230, US · 4420 Aicholtz Rd, Suite 120, Cincinnati, Ohio 45245, US
Based on 968 listings with disclosed salaries, most administrative jobs in Ohio pay between $45k–$86k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Ohio right now?
There are currently 8,923 open administrative positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Ohio?
Companies currently hiring include Bon Secours Mercy Health, University Hospitals, TriHealth, Nationwide Children's Hospital, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Ohio?
Yes — 988 of the 8923 open administrative positions offer remote or hybrid work (344 remote, 644 hybrid).
How do I apply for Administrative jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.