The Ed Napleton Automotive Group is looking for our next Customer Service/CSI Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton KIA of Carmel the Customer Service/CSI …
Skills: Customer service, CSI reporting, Data analysis, Communication, Conflict resolution
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$50k–$60k/yr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, 401k, Paid vacation, Paid sick time
Posted 7d ago
~40 hrs/week
Responsibilities
The representative is responsible for managing manufacturer surveys, analyzing feedback, and collaborating with the service manager to resolve customer concerns. They will also follow up with guests to improve survey response rates and ensure high-quality service experiences.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of automotive dealership experience. Proficiency with CDK software and strong oral communication skills are also required.
Full job description
The Ed Napleton Automotive Group is looking for our next Customer Service/CSI Representative. This is an exciting opportunity in a growing, fast-paced industry.
Located at Napleton KIA of Carmel the Customer Service/CSI Representative isresponsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.
Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
Potential pay ranges of $50,000-$60,000 per year
Family Owned and Operated – 90+ years in business!
Medical, Dental, Vision Insurance, 401k
Paid Vacation and Sick Time
Paid Training
Discounts on products, services, and vehicles
Fantastic Growth Opportunities
Job Responsibilities:
Download and create reports from manufacturer surveys
Reviews Survey feedback with Manager
Follow up with guest on uncomplete surveys to build survey response
Follow up with guest in partnership with Service Manager to address and resolve any concerns
Job Requirements:
High school diploma or equivalent
2+ years of Automotive Dealership experience
CDK experience preferred
Excellent oral communication skills.
Ability to communicate customers' interests needs and requests to management and sales personnel.
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
𝐓𝐡𝐞 𝐍𝐚𝐩𝐥𝐞𝐭𝐨𝐧 𝐅𝐚𝐦𝐢𝐥𝐲 𝐋𝐞𝐠𝐚𝐜𝐲: 𝐀 𝐓𝐫𝐚𝐝𝐢𝐭𝐢𝐨𝐧 𝐨𝐟 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐀𝐮𝐭𝐨𝐦𝐨𝐭𝐢𝐯𝐞 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲
In 1931, Edward W. Napleton opened his first automotive business on Chicago’s South Side with a $700 loan, a strong work ethic, and a dedication to customer service. His first venture, Napleton Buick Service Station, was built on the values of courtesy and hard work. Alongside Edward was his son, Francis Napleton, who helped drive the business forward during its early years.
Napleton Automotive’s first dealership was a DeSoto franchise. When the brand was unexpectedly discontinued, the family pivoted quickly, aligning with Plymouth and expanding to multiple Chrysler franchises. The foundation laid by Edward and Francis — centered around exceptional customer service and integrity — continues to guide the business today.
Edward F. (Ed) Napleton, the third-generation leader, began his automotive career at a young age, sweeping floors at his father’s dealership. Over the years, Edward Napleton rose through the ranks in various roles, from technician to general manager. At just 23, Ed became the youngest Pontiac dealer in the U.S., awarded a dealership in Blue Island, Illinois.
Today, 𝐄𝐝 𝐍𝐚𝐩𝐥𝐞𝐭𝐨𝐧 𝐀𝐮𝐭𝐨𝐦𝐨𝐭𝐢𝐯𝐞 𝐆𝐫𝐨𝐮𝐩 proudly operates 50 dealerships across seven states, employing over 3,000 individuals. Known for its commitment to community and innovation, the Napleton name has become synonymous with excellence in the automotive world.
Ed Napleton continues to lead the group, overseeing domestic, import, and high-line franchises in Illinois, Indiana, Missouri, Wisconsin, Pennsylvania, and Florida. His commitment to the family business is shared by four of his five children, who have joined him in continuing the Napleton legacy.
Offices: One Oakbrook Terrace, Suite 600, Oakbrook Terrace, IL 60181, US
Based on 386 listings with disclosed salaries, most administrative jobs in Indiana pay between $45k–$85k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Indiana right now?
There are currently 5,445 open administrative positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Indiana?
Companies currently hiring include Indiana University Health, Indiana State Park Inns, Ascension, Franciscan Alliance, Inc., Ivy Tech Community College Indianapolis, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Indiana?
Yes — 525 of the 5445 open administrative positions offer remote or hybrid work (188 remote, 337 hybrid).
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Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.