Client Coordinator Job Summary Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and cli…
Skills: Customer service, Communication skills, Problem solving, Attention to detail, Technical proficiency
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Chicago, Illinois, United States · On-site
$38/hr–$61/hr
Mid level$25M raised
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East Saint Louis, Illinois, United States · On-site
$16/hr–$24/hr
Entry level
VISION, MISSION & VALUES: Every employee of SIHF Healthcare is expected to uphold our vision, mission, and values. Our actions will reflect our values of Compassion, Diversity/Inclusivity, Excellence, Integrity, Respect …
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$20/hr–$22/hr
Full-time
high school
Posted 17d ago
~40 hrs/week
Responsibilities
The Client Coordinator manages the full client lifecycle, including intake, service coordination, and ongoing care plan adjustments. They are responsible for maintaining accurate client records, scheduling caregivers, and ensuring service continuity through proactive outreach and documentation.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of experience in a customer service role. Proficiency in computer usage and the ability to read, write, and speak English fluently are required.
Full job description
Client Coordinator
Job Summary
Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.
Key Responsibilities
Client Accountability
Responsible for overseeing thewell-being, service coordination, and overall care of all assigned clients.
Prompt Client Profile Adoption
Conduct thorough review and verification of all new client profiles to ensure accuracy and completeness.
New Client Staffing
Complete staffing for all new clients within48 hours. Any delays must beimmediatelyescalated to the Branch Manager.
Care Plan Adjustment
Process all updates to client care plans, including service or schedule changes, within 1 hour of receivingnew information.
Timely Communication
Notify supervisors promptly of any changes in client status, details, or care needs to ensure continuity of services.
Client Scheduling
Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.
Thorough Documentation
Record allclient‑relatedcommunication in the client profile to ensureaccurate, complete, and compliant documentation.
Weekly Client Outreach
Conduct proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.
Missed Visit Management
Review missed visits weekly and schedule makeup hours for the following week to maintain service continuity.
Service Terminations
Upon service termination, promptly close the client’s profile after completing a full investigation and documentation of the termination reason.
Uninterrupted Services
Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise
Service Renewal for VA Clients
Begin the renewal process for VA clients at least one month before authorizationexpirationto prevent service gaps.
Client Monthly Survey Requirement
Ensure completion of monthly surveys for all clients under the coordinator’s management.
Annual Caregiver Performance Evaluation
Ensure all caregivers serving assigned clients complete an annual performance evaluation.
Required Skills/Abilities
Demonstrated customer service and communication skills, problem solving, and attention to detail.
Technical proficiency in utilizing computers and generating reports.
Able to speak, read and write English fluently.
Able to speak other languages is an advantage.
Education and Experience
High school diploma or equivalent.
2 years of experience in a customer service role highly preferred
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
This position requires working on-site Monday through Friday from 9:00 a.m. to 5:00 p.m
Providing the highest level of Professional and Compassionate Home Health Care Services.
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
2005
Headquarters
Niles, Illinois
LinkedIn followers
719
Serenity Home Healthcare was created with the hope of providing a caring and compassionate hand to individuals in need. Whether your loved one is recovering from an acute illness or requires assistance with managing a chronic condition, Serenity Home Healthcare is committed to helping our clients achieve maximum level of function and independence at home. Serenity Home Healthcare provides the highest level of health care services to client’s within the home. Our agency employs competent licensed professionals and aides to ensure that the needs of every client is met. Under the direction of a physician, our home health care interdisciplinary team works with each client to establish a personalized care plan in order to achieve the client’s recovery.
Offices: 6640 W Touhy Ave, Niles, Illinois 60714, US · 309 W 79th St, Chicago, Illinois 60620, US · 5622 W Cermak Rd, Cicero, Illinois 60804, US
Home NursingHome HealthcarePediatric NursingGeriatric NursingPhysical TherapyOccupational TheraphySpeech TheraphyCaregiver Servicesand Personal Companion
Based on 2514 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Illinois right now?
There are currently 10,776 open administrative positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Illinois?
Companies currently hiring include Northwestern Medicine, Chicago Public Schools, OSF HealthCare, Nevada System of Higher Education, Illinois Department of Children and Family Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Illinois?
Yes — 1756 of the 10776 open administrative positions offer remote or hybrid work (376 remote, 1380 hybrid).
How do I apply for Administrative jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.