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$15/hr–$16/hr
Full-time
high school
Posted 17d ago
~40 hrs/week
Responsibilities
Manage guest check-in and check-out procedures while providing professional customer service and acting as Manager on Duty. Handle administrative tasks, process payments, and maintain the cleanliness and organization of the lobby area.
Requirements
Requires a high school diploma and previous hotel front desk experience, with Marriott experience preferred. Candidates must be able to stand for long periods, lift up to 50 pounds, and work a 3-11pm shift including weekends and holidays.
Full job description
Front Desk Agent – Job Description
Reporting Structure
Reports to: Front Office Manager and General Manager
Requirements
High school diploma or equivalent required.
Ability to speak and communicate fluently in English.
Ability to stand for extended periods of time behind the front desk and in front office areas.
Ability to lift and carry items weighing up to 50 pounds.
Comfortable handling various objects, hotel products, and computer equipment.
Must be flexible and willing to work weekends, holidays, and shift is 3-11pm.
Must have Front Desk/Hotel Experience
Marriott Experience preferred.
General Responsibilities
Provide prompt, friendly, courteous, and professional guest service at all times.
Perform guest check-in and check-out procedures efficiently and professionally.
Serve as Manager on Duty (MOD) when scheduled.
Specific Responsibilities
Register arriving guests, issue room keys, and provide information regarding hotel services, room locations, and local attractions.
Answer telephone calls in a prompt, courteous, and professional manner.
Promote and upsell room types and hotel services when possible to maximize hotel revenue.
Maintain proficiency in the Property Management System (PMS).
Complete all required brand training and maintain familiarity with brand standards and requirements through the Brand Portal.
Maintain a strong understanding of hotel operating procedures and policies.
Accurately process cash, credit card transactions, and other forms of payment according to established procedures.
Perform administrative tasks such as data entry, reporting, document scanning, and record maintenance.
Address guest complaints and requests professionally and take appropriate service recovery actions to ensure guest satisfaction.
Assist with additional duties as assigned, including:
Guest room tours
Special guest request
Lobby cleaning and organization
Preparing reports and documentation
Record and document all relevant events and incidents in the communication log.
Ensure the lobby and public areas, including the breakfast area, are clean, organized, and presentable.
Follow procedures that protect the safety, security, and privacy of guests and employees.
Operate all front desk equipment efficiently, including credit card machines, copiers, and fax machines.
Maintain complete knowledge of room types, rate plans, and hotel offerings.
Understand and follow the hotel’s franchise policies regarding guaranteed reservations and no-shows.
Process reservation modifications and cancellations accurately.
Promote a positive environment by being courteous, friendly, and helpful to guests, managers, and colleagues.
Encourage teamwork and quality service through clear communication and coordination with other departments.
Maintain schedule flexibility and be willing to work any assigned shift.
Preferred Attributes
Strong communication and interpersonal skills
Friendly and approachable personality
Ability to work well as part of a team-oriented environment
Attentive and active listener
Professional appearance and grooming
Ability to give praise openly and provide feedback constructively
Our Commitments is Simple: Passion | People | Performance
Industry
Hospitality
Company size
11-50 employees
Founded
2003
Headquarters
Brea, California
LinkedIn followers
730
Fine Hospitality Group (FHG) is a leading hotel management company based in Brea, California. Established in 2003, hotel owners, developers, and guests discover the exceptional difference in our 25 hotels with more than 2,500 rooms located nationwide.
Our iconic history spans abounding years of innovation, consistency, and success amongst the hospitality industry, positioning Fine Hospitality as a preferred hotel management company of major global brands. It also allows our team to consistently deliver results for real estate investors, ownership groups, publicly trades REITs, privately held companies, and private equity funds today and in the future.
Our objective is to create and manage upscale limited service hotel investments nationwide. With our proven track record of developing high-quality hotel properties that deliver operational excellence and superior customer service.
With extensive knowledge of both branded and non-branded Hotel Management and based on years of direct experience in the hotel operations industry, our team is qualified to help each property gain exposure and achieve the most in guest service and market exposure. We put our years of experience to work for you in hotel management, asset management, acquisition, investment return analysis, asset disposition, sales, branding, technology, renovations, and repositioning.
Offices: 640 W Lambert Rd, Brea, California 92821, US
Based on 2514 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Illinois right now?
There are currently 10,776 open administrative positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Illinois?
Companies currently hiring include Northwestern Medicine, Chicago Public Schools, OSF HealthCare, Nevada System of Higher Education, Illinois Department of Children and Family Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Illinois?
Yes — 1756 of the 10776 open administrative positions offer remote or hybrid work (376 remote, 1380 hybrid).
How do I apply for Administrative jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.