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The Client Service Coordinator acts as a liaison between clients and the company, resolving inquiries and managing client relationships. They are responsible for tracking client enhancements, maintaining service reports, and coordinating with operations to ensure high-quality service delivery.
Requirements
Candidates must have at least six months of customer service experience and a high school diploma or GED. Proficiency in Microsoft Office and the ability to work in a warehouse environment are required.
Full job description
Why Work for Saddle Creek?
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Benefits:
Weekly pay with skill pay and shift differentials
Benefits package including medical, dental, vision and medical reimbursement
Medical employee-only premium less than $10/week with wellness discounts
HSA with annual employer contribution
Weekly 401(k) match
Vacation immediately upon hire
8 holidays per calendar year
Personal time after 90 days
EAP and identity theft protection
Tuition reimbursement
Company paid life insurance and short term disability
Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.
Summary
The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.
Responsibilities:
Communicates with the customer verbally and in writing with a professional and positive attitude
Support client relationship by becoming an extension of our client's business
Build strong rapport with partners with managing relationships, setting expectation and status communication
Assist clients with questions, offer solutions, researches issues and provides status updates
Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
Proactively identify process improvements that enhance the Client experience and streamlines operations
Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
Participates and presents on client meetings as needed.
Communicates client requested projects with the operation (Kitting, Receiving, etc.)
Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors
Supports parcel requests and issues from carrier or client and escalates as needed
Oversees CRM and dispatches tickets appropriately
Supports new client implementations/enhancements as needed
Ability to navigate warehouse systems as needed for client requests
Qualifications
Education/Experience
Associates’ Degree preferred
High School Diploma or GED required
Must have at least six (6) months of experience in a customer service role
Experience with working with a warehouse management systems (WMS) is preferred
Knowledge, Skills and Abilities
Excellent communication both verbally and in writing, especially through e-mail and over the phone
Strong interpersonal skills
Comfortable presenting in front of others
Good problem-solving and prioritizing skills
Ability to effectively manage and resolve conflict
Attention to detail to prepare and maintain accurate records and reports
Ability to follow both written and verbal instructions
Technology savvy
Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
Comfortable working in both office and warehouse environment with wide temperature ranges
Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization
Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.
Transportation, Logistics, Supply Chain and Storage
Company size
5,001-10,000 employees
Founded
1966
Headquarters
Lakeland, FL
LinkedIn followers
49,308
Saddle Creek specializes in designing and delivering omnichannel supply chain solutions to help our clients get products where they need to be quickly, seamlessly and cost-effectively. We provide a variety of services as stand-alone offerings or as part of an integrated logistics solution, including warehousing, omnichannel fulfillment & transportation. Our approach is data driven, using the most advanced operational methods and sophisticated technologies, to help manufacturing, retail and ecommerce clients support their business goals.
Offices: 3010 Saddle Creek Road, Lakeland, FL 33801, US
Based on 1863 listings with disclosed salaries, most administrative jobs in Florida pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Florida right now?
There are currently 18,252 open administrative positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Florida?
Companies currently hiring include Florida Department of Agriculture and Consumer Services, University of Miami Health System-Uhealth, UF Health, University of Miami Health System, Orlando Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Florida?
Yes — 2115 of the 18252 open administrative positions offer remote or hybrid work (804 remote, 1311 hybrid).
How do I apply for Administrative jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.