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Full-time
Posted 25d ago
Apply by Jul 14
~40 hrs/week
Responsibilities
Provide administrative and patient-facing support within a primary care setting. Manage patient intake and service coordination for the Pellissippi Primary Care department.
Requirements
Experience as a Patient Service Representative is implied by the 'II' level designation. Must be able to work full-time at the Louisville, TN facility.
Full job description
Overview
Patient Service Representative, Pellissippi Primary Care
Full Time, 72 Hours Per Pay Period, Day Shift
Covenant Medical Group Overview:
Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.
Position Summary:
Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.
Responsibilities
Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
May answer telephone calls and route accordingly.
Receives and records changes in patient information.
Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
Responsible for scheduling appointments for return visits and end of day procedures and balancing.
Compiles data for the billing personnel.
Attends meetings as required and participates on committees as directed.
Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Performs other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.
Licensure Requirement:
None
Related keywords
Patient Service RepresentativeHealthcarePrimary CareMedical OfficePatient CoordinationCovenant Medical Group
Our mission is to serve the community by improving the quality of life through better health.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1997
Headquarters
Knoxville, TN
LinkedIn followers
30,803
Covenant Health is a not-for-profit, locally owned integrated healthcare enterprise with a mission to improve the quality of life in our communities through better health. Covenant Health serves a 25-county region of Tennessee and has more than 2 million patient encounters annually. Our 11,000+ employees, physicians and volunteers serve patients at our acute-care and behavioral health hospitals, outpatient facilities, homecare services, and more than 80 affiliated medical practices. We are nationally recognized for our enduring legacy of excellence, and have received multiple designations as a "best employer" from Forbes, Becker's Healthcare and Newsweek.
The hospitals of Covenant Health:
• Claiborne Medical Center
• Cumberland Medical Center
• Fort Loudoun Medical Center
• Fort Sanders Regional Medical Center
• LeConte Medical Center
• Methodist Medical Center
• Morristown-Hamblen Healthcare System
• Parkwest Medical Center
• Peninsula Behavioral Health (a division of Parkwest)
• Roane Medical Center
If you are interested in working at Covenant Health:
• Physicians: www.CovenantNewMD.com
• All other clinical and non-clinical opportunities: www.CovenantCareers.com
Offices: 100 Fort Sanders West Blvd, Knoxville, TN 37922, US
hospital carecancerrehabilitationbehavioral healthwomen's servicescardiologybariatrics and metabolismBarrett's esophagus and digestive diseasemedical practicesneurology
Based on 492 listings with disclosed salaries, most administrative jobs in Tennessee pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Tennessee right now?
There are currently 6,046 open administrative positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Tennessee?
Companies currently hiring include Covenant Health, Vanderbilt University Medical Center, Erlanger, Ascension, Baptist Memorial Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Tennessee?
Yes — 687 of the 6046 open administrative positions offer remote or hybrid work (305 remote, 382 hybrid).
How do I apply for Administrative jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.