Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission …
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Full-time
high school, associate degree
Posted 25d ago
~40 hrs/week
Responsibilities
Assists the Operations Manager in overseeing daily clinic functions, including staff supervision, scheduling, and payroll for clinical and administrative teams. Ensures high-quality patient care and operational compliance with governing agents such as OSHA and QOPI.
Requirements
Requires a high school diploma (Associate degree preferred) and at least one year of experience in an outpatient medical practice, preferably in Oncology/Hematology. Previous supervisory experience and proficiency in medical information systems are preferred.
Full job description
Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
Management position responsible for assisting with the overall day to day operation of the clinic including front office, lab and clinical teams. The Assistant Operations Manager is responsible in collaboration with the Operations Manager for providing leadership, staff oversight, training and development and management of key functions and processes in order to assure provision of high-quality patient care. He/she supports and adheres to Tennessee Oncology mission, vision and values. He/she works with Operations Manager to assure compliance for all governing agents in collaboration with Team Leads to include but not limited to: OSHA, QOPI, PQRS, MIPS/MACRA, etc. In the absence of the Operations Manager, the Assistant Operations Manager assumes responsibility for the entire scope of his/her responsibilities.
ESSENTIAL FUNCTIONS
Assists with staffing (minimum 50%), scheduling and flow of the clinic to ensure safe environment and quality patient care
Assists with planning, directing, organizing and coordinating the clinical and administrative activities of the clinics
Responsible for payroll and overtime as assigned
Coordinates the review, approval and coverage of staff requests for time off as assigned
Assists with oversight and management of all inventory and purchasing.
Assists with completion of annual evaluations and counseling and/or disciplinary processes/corrective action at the verbal or written level
Attends meetings as required
Conducts monthly staff meetings in the absence of the Operations Manager
Works collaboratively with Operations Manager to disseminate information from meetings with management to staff at clinic.
Collaborates with providers concerning operations and reports up to appropriate TN ONC leadership
Supports and communicates TNONC strategic goals and priorities to staff as requested
Evaluates need for and effectively leads process improvement/process change projects and new and/or current initiatives.
Routinely reviews reports/audits results, etc. as assigned to ensures that key performance indicators are met. Holds team leads and staff accountable
Works with Operations Manager to enhance operational effectiveness, emphasizing cost containment, high quality patient care and patient/employee satisfaction.
Creates and maintains an environment of trust, integrity, open communication, teamwork and respect
Establishes a culture of accountability and praise and recognition
Ensures effective bidirectional communication between the clinic and upper level management.
Delegates to and follows up on delegated tasks to team lead/staff.
Rounds in conjunction with Operations Manager on staff and patients in clinic soliciting feedback on needs and offering support as needed
Maintains competencies to be in staffing as needed
Assures timelines and deadlines are routinely met by self and supervised staff
Investigates and resolves patient/staff events in a timely manner
Works collaboratively with others who interact with the clinic as well as with vendors, contractors, and building maintenance
Assists with outside vendor requirements such as building maintenance, supply companies, property management, cleaning services, phone & cable services as well as all equipment needs and repairs
Other duties as required
KNOWLEDGE, SKILLS & ABILITIES:
Ability to communicate with a diverse group of individuals with various degrees of training and education.
Excellent written and verbal communication skills with the ability to effectively communicate and establish collaborative relationships with physicians, patients, clinical and administrative staff, and the public.
High level of customer service ethics with courteous demeanor and the ability to process patient and public inquiries, including complaints, and respond with poise and efficiency.
Ability to react calmly and effectively in emergency situations.
Knowledge of clinic office procedures, medical practice and medical terminology.
Knowledge of organizational policies, procedures, systems and objectives.
Ability to interpret, adapt and apply guidelines and policies and procedures.
Ability to organize, delegate and supervise.
Ability to recognize, evaluate and solve problems.
Ability to plan, implement and manage multiple projects simultaneously.
Ability to use proper grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
Strong organizational skills and attention to detail.
High level of discretion to work with confidential information.
Proficient in the use of computer applications regarding productivity (MS Word, Excel, Outlook), database and patient scheduling and other medical information systems.
Ability to operate various type of office equipment.
Builds positive relationships
Builds strong sense of teamwork and purpose
EDUCATION & EXPERIENCE:
Minimum of 1 year of experience, preferably in an outpatient medical practice or with Oncology/Hematology knowledge.
Previous supervisory experience preferred
High School Diploma or equivalent required; Associate Degree or higher preferred
Experience with healthcare clinic policies and procedures preferred
PHYSICAL REQUIREMENTS:
Must be willing and able to lift up to 50 pounds.
Must be willing to travel to satellite clinics when necessary.
Related keywords
OncologyHematologyOSHAQOPIPQRSMIPSMACRAClinical TrialsHealthcare AdministrationPatient SchedulingMedical Practice ManagementCost ContainmentPerformance IndicatorsOutpatient CareStaff Development
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
Offices: 2004 Hayes St, Nashville, Tennessee 37203, US
Based on 492 listings with disclosed salaries, most administrative jobs in Tennessee pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Tennessee right now?
There are currently 6,046 open administrative positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Tennessee?
Companies currently hiring include Covenant Health, Vanderbilt University Medical Center, Erlanger, Ascension, Baptist Memorial Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Tennessee?
Yes — 687 of the 6046 open administrative positions offer remote or hybrid work (305 remote, 382 hybrid).
How do I apply for Administrative jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.