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Full-time
Posted 45d ago
~40 hrs/week
Responsibilities
The representative serves as the primary point of contact for customers, ensuring all issues are resolved to completion. Responsibilities include managing account information, processing credit/debit memos, and coordinating with sales managers to maintain customer satisfaction.
Requirements
Candidates must have at least 3 years of customer service experience and the ability to handle high call volumes under pressure. Proficiency in Sales Force and AS400 is considered a plus.
Full job description
Customer Service Representative
Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands.
If you want to be part of a company where your ideas and input are more than just encouraged--they are valued--this is the place for you. At Associated Materials / Alside, your contributions will provide an immediate and lasting impact, helping us achieve what is possible.
POSITION SUMMARY:
Founded in 1947, Alside is a leading manufacturer and distributor of exterior building products for residential and commercial remodeling and new construction markets.
The Customer Service Representative serves as the end point of contact for customers and is responsible for seeing that customer issues are resolved to completion. The Customer Service Representative serves as the customer advocate and has a passion for meeting and exceeding our customer's expectations. Through the use of excellent communication and by building a reputation for following through on commitments, this role plays a very important part in the success of our customers and of Associated Materials.
DAY-TO-DAY RESPONSIBILITIES:
Maintain accurate and detailed customer account information and keep each respective Territory Sales Manager knowledgeable of all activities associated with each customer account.
Assist in Customer onboarding; through initial reach out and process review. Walk new customers through "How we do business"
Investigates issues and prepares/processes credit memos, debit memos, and return material authorizations as needed to resolve customer issues in a timely manner.
Provide current pricing information as needed.
Provide product technical information as required to respond to customer technical inquiries and to recommend alternative materials or products. Refer customer to appropriate qualified divisional personnel in response to sophisticated customer technical inquiries.
Proactively build customer relationships through outbound check-in calls.
Maintain accurate and current product offering and lead time information.
Notify customers and sales representatives of potential missed shipments and revised dates well in advance of missing the original promise date.
Using routine exception reports, monitor orders that are not progressing through the process smoothly and intervene as necessary to ensure maximum customer satisfaction.
Learn each function of the department, as applicable.
EDUCATION AND EXPERIENCE:
3+ years customer service experience required.
Must be hardworking and energetic with the ability to handle a large volume of calls
Deadline & detail oriented.
Strong communication and follow through skills.
Professional phone and email etiquette
Ability to react well under pressure
Must be dependable, with a strong sense of urgency
Demonstrate the Associated Materials Core Behaviors:
Customer Focus
Results Oriented
Leader of Positive Change
Precision
Business Acumen
Problem Solving
Initiative
Effective communicator
Job Knowledge
Have a good working knowledge of Sales Force and AS400 is a plus.
A brand of Associated Materials, Alside has been a leading manufacturer of vinyl siding and accessories and vinyl windows and patio doors for the residential and commercial remodeling and new construction markets for more than seven decades.
With our strong vertical integration of manufacturing, distribution, and installation, we provide a one-stop resource for high-quality building materials and streamlined operations. With headquarters in Cuyahoga Falls, Ohio, Alside owns and operates more than 100 supply centers and has seven manufacturing facilities across the U.S.
Associated Materials . . . Building Products Better
Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.
Headquartered in Cuyahoga Falls, Ohio, Associated Materials, LLC, provides vinyl windows, cladding, metal siding, trim and other essential building products to help build homes and communities across North America. Our team of ~3,500 employees is proud to be part of an industry that we consider noble as we strive to enhance the places we live and work with quality, innovative, and sustainable products.
Our legacy goes back to the inception of Alside in 1947, when our founder, Jerome J. Kaufman, introduced America's first residential baked enamel aluminum siding. This groundbreaking innovation marked the start of our rich history in advancing exterior building products.
Decades later, in 1984, Alside was acquired along with two other companies, forming Associated Materials. In 2001, our growth continued as Gentek became part of the family, extending our footprint into Canada.
Today, Associated Materials carries our roots in innovation forward through three distinct businesses: Associated Materials Innovations, Alside®, and Gentek® Building Products. With 9 manufacturing facilities and more than 120 supply centers in the U.S. and Canada, we offer opportunities that empower you to make a difference. Whether you work in manufacturing, distribution, or corporate, you’ll find a place where your contributions will help shape our next chapter.
When you join the team at Associated Materials, you can build a career where you can Be AMazing!
Offices: 3773 State Rd, Cuyahoga Falls, Ohio 44223, US
Based on 1030 listings with disclosed salaries, most administrative jobs in Ohio pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
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