Customer Service & Support Representative - Building Products
Virginia Beach, Virginia, United States · On-site
$26/hr–$27/hr
Mid level
Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…
Town of Grand Rapids, Wisconsin, United States · On-site
$26/hr–$27/hr
Mid level
Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…
Skills: Customer service, Order management, Consultative communication, Sales, CRM
Regional Account Executive Job Summary The Regional Account Executive is responsible for driving multifamily business development and managing the full pre-construction sales lifecycle, from opportunity identification th…
Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands. If you want to be part of a company where your ideas and inp…
Customer Service & Support Representative - Exterior Building Products
Canton Township, Michigan, United States · On-site
$26/hr–$27/hr
Mid level
Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…
Skills: Customer service, Order management, Communication, Sales, CRM
Join the Associated Materials Innovations team at Associated Materials, LLC, and be AMazing with us! Who We Are At Associated Materials Innovations, we combine our rich history in innovation with an unwavering commitment…
Skills: Leadership, Production Management, Lean Manufacturing, Six Sigma, 5S
Join the Associated Materials Innovations team at Associated Materials, LLC, and be AMazing with us! Who We Are At Associated Materials Innovations, we combine our rich history in innovation with an unwavering commitment…
Skills: Leadership, Production Management, Lean Manufacturing, Six Sigma, 5S
Quality Assurance Specialist Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands. If you want to be part of a com…
Quality Assurance Specialist Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands. If you want to be part of a com…
Skills: Quality Assurance, ISO 9001, Physical Testing, Calibration, Product Audits
Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…
Skills: CDL Class A, CDL Class B, Warehouse operations, Forklift operation, Truck mounted forklift
Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…
Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…
Skills: CDL Class A, CDL Class B, Warehouse Operations, Forklift Operation, Truck Mounted Forklift
Regional Project Administrator - Exterior Building Products
Phoenix, Arizona, United States · On-site
$28/hr–$32/hr
Entry level
Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…
Production Associate- Cedar Rapids Join the Associated Materials Innovations team at Associated Materials, LLC, and be AMazing with us! Who We Are At Associated Materials Innovations, we combine our rich history in innov…
Skills: Equipment Operation, Assembly, Tape Measure, Hand Tools, Quality Inspection
Charlotte, North Carolina, United States · On-site
$21/hr–$22/hr
Entry level
Who We Are At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our pro…
Skills: Warehouse operations, Inventory management, Shipping, Receiving, Customer service
Customer Service & Support Representative - Exterior Building Products
Phoenix, Arizona, United States · On-site
$27/hr–$30/hr
Mid level
Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…
Skills: Customer service, Order management, Consultative communication, Sales, Interpersonal skills
Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…
Skills: P&L management, Leadership, Operational excellence, Customer service, Sales support
Field Installation Project Manager - Exterior Building Products
West Chester Township, Ohio, United States · On-site
$34/hr–$35/hr
Mid level
Who We Are At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our pro…
Territory Sales Manager - Exterior Building Products
Greer, South Carolina, United States · On-site
$65k–$75k/yr
Mid level
Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…
Skills: Outside sales, Account management, Sales forecasting, Business development, Customer service
Territory Growth Manager - Exterior Building Products
Meridian, Idaho, United States · On-site
Mid level
Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…
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$26/hr–$27/hr
Full-time
high school, bachelor degree
Posted 10h ago
~40 hrs/week
Responsibilities
The representative is responsible for managing customer orders, resolving inquiries, and providing product guidance to ensure high-quality service. Additionally, the role involves conducting outbound sales calls to inactive or unassigned accounts to drive revenue and business growth.
Requirements
Candidates must have a high school diploma or GED, with a college degree preferred. A minimum of 2-5 years of experience in a customer-facing environment is required, along with proficiency in Microsoft Office and CRM software.
Full job description
Who We Are
Join the Alside team at Associated Materials, LLC, and be AMazing with us!
At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our product offerings, strengthen our supplier network, and deliver even greater value to the market.
As a leading distributor of windows, vinyl siding, and cladding products and the primary distributor of Associated Materials Innovations, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the Alside team where you can be AMazing as we shape our future together.
At Alside, we empower our team members to make an impact. Your ideas and expertise aren't just encouraged--they're valued. Join us and be part of a dynamic, growth-driven organization where your contributions help shape the future of the building products industry.
Summary:
The Service & Support Representative is responsible for delivering a high level of customer service while supporting customer engagement and overall business objectives. This role serves as a primary point of contact for customers by managing orders, resolving issues, and providing product guidance.
In addition, the position supports customer outreach initiatives, including outbound sales calls to pool accounts (inactive or unassigned accounts designated for new business development) to generate revenue and expand the Supply Center's customer base.
Key Responsibilities & Expectations
Deliver a consistent, high-quality customer service experience
Respond to customer needs accurately, thoroughly, and in a timely manner
Develop and maintain a working knowledge of products, services, and delivery capabilities
Accurately enter customer orders and ensure proper documentation
Field and resolve customer questions, concerns, and issues professionally
Support customer engagement initiatives through outbound pool calls to accounts, as needed
Utilize consultative communication to identify customer needs and recommend appropriate products or solutions when applicable
Establish, develop, and maintain positive customer relationships
Operate in a safe manner and comply with all company safety policies and procedures
Support Supply Center goals related to customer service, safety, and operational excellence
Follow all company policies and procedures
Perform additional duties as assigned by the Branch Manager in support of overall business objectives, including outbound pool account sales calls to generate new business for the Supply Center.
Skill Requirements
Strong customer service and interpersonal skills
Ability to multi-task and prioritize in a fast-paced environment
Organized and detail-oriented with effective time management skills
Professional, composed, and service-oriented under pressure
Clear written, verbal, and listening communication skills
Comfortable engaging customers by phone
Self-motivated with a positive attitude
Ability to learn and adapt to new technology and systems
Education & Experience
High School diploma, GED required
College degree preferred
2--5 years of experience in a retail, wholesale, or customer-facing environment with demonstrated success working with customers
Preferred experience with a CRM, preferably Salesforce
Experience with Microsoft Excel, Office, and Outlook
General knowledge of the building materials industry preferred, but not required
About Us
When you join Alside, you are part of a leading exterior building products distribution business serving residential and commercial remodeling and new construction markets. We strive to provide high-quality windows, siding, metals, and other essential building products to contractors, remodelers, builders, and architects. Headquartered in Atlanta, Georgia, Alside operates more than 100 supply centers across the U.S. and is owned by Associated Materials, LLC.
Associated Materials, LLC, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also makereasonable accommodations for disabled employees and applicants, as required by law.
Additional Information
The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity.Compensation decisions are dependent upon the facts and circumstances of each position and candidate.Click to learn more about benefits.
Qualifications
The pay rate for this position is $26-$27 an hour.
Strong consideration given to bilingual candidates!
Headquartered in Cuyahoga Falls, Ohio, Associated Materials, LLC, provides vinyl windows, cladding, metal siding, trim and other essential building products to help build homes and communities across North America. Our team of ~3,500 employees is proud to be part of an industry that we consider noble as we strive to enhance the places we live and work with quality, innovative, and sustainable products.
Our legacy goes back to the inception of Alside in 1947, when our founder, Jerome J. Kaufman, introduced America's first residential baked enamel aluminum siding. This groundbreaking innovation marked the start of our rich history in advancing exterior building products.
Decades later, in 1984, Alside was acquired along with two other companies, forming Associated Materials. In 2001, our growth continued as Gentek became part of the family, extending our footprint into Canada.
Today, Associated Materials carries our roots in innovation forward through three distinct businesses: Associated Materials Innovations, Alside®, and Gentek® Building Products. With 9 manufacturing facilities and more than 120 supply centers in the U.S. and Canada, we offer opportunities that empower you to make a difference. Whether you work in manufacturing, distribution, or corporate, you’ll find a place where your contributions will help shape our next chapter.
When you join the team at Associated Materials, you can build a career where you can Be AMazing!
Offices: 3773 State Rd, Cuyahoga Falls, Ohio 44223, US
Headquartered in Cuyahoga Falls, Ohio, Associated Materials, LLC, provides vinyl windows, cladding, metal siding, trim and other essential building products to help build homes and communities across North America. Our team of ~3,500 employees is proud to be part of an industry that we consider noble as we strive to enhance the places we live and work with quality, innovative, and sustainable products.
Our legacy goes back to the inception of Alside in 1947, when our founder, Jerome J. Kaufman, introduced America's first residential baked enamel aluminum siding. This groundbreaking innovation marked the start of our rich history in advancing exterior building products.
Decades later, in 1984, Alside was acquired along with two other companies, forming Associated Materials. In 2001, our growth continued as Gentek became part of the family, extending our footprint into Canada.
Today, Associated Materials carries our roots in innovation forward through three distinct businesses: Associated Materials Innovations, Alside®, and Gentek® Building Products. With 9 manufacturing facilities and more than 120 supply centers in the U.S. and Canada, we offer opportunities that empower you to make a difference. Whether you work in manufacturing, distribution, or corporate, you’ll find a place where your contributions will help shape our next chapter.
When you join the team at Associated Materials, you can build a career where you can Be AMazing!
Offices: 3773 State Rd, Cuyahoga Falls, Ohio 44223, US