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Jobs at Associated Materials (Now Hiring) — 59 open

Associated Materials logoAssociated Materials

Customer Service Representative

Cuyahoga Falls, Ohio, United States · On-site

Mid level

Customer Service Representative Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands. If you want to be part of a …

Skills: Customer Service, Communication, Problem Solving, Account Management, Sales Force

Associated Materials logoAssociated Materials

Customer Service Representative

Cuyahoga Falls, Ohio, United States · On-site

Mid level

Customer Service Representative Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands. If you want to be part of a …

Skills: Customer Service, Communication, Problem Solving, Account Management, Sales Force

Associated Materials logoAssociated Materials

Customer Service and Support Representative

Rogers, Arkansas, United States · On-site

Mid level

Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…

Skills: Customer Service, Interpersonal Skills, Multi-tasking, Time Management, Written Communication

Associated Materials logoAssociated Materials

Warehouse Supervisor

Knox County, Tennessee, United States · On-site

$27/hr–$30/hr

Mid level

Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…

Skills: Warehouse Management, Personnel Training, Inventory Management, Leadership, Employee Coaching

Associated Materials logoAssociated Materials

Production Supervisor – Night Shift

Yuma, Arizona, United States · On-site

Mid level

Join the Associated Materials Innovations team at Associated Materials, LLC, and be AMazing with us! Who We Are At Associated Materials Innovations, we combine our rich history in innovation with an unwavering commitment…

Skills: Leadership, Production Management, Lean Manufacturing, Six Sigma, 5S

Associated Materials logoAssociated Materials

Production Supervisor – Night Shift

Yuma, Arizona, United States · On-site

Mid level

Join the Associated Materials Innovations team at Associated Materials, LLC, and be AMazing with us! Who We Are At Associated Materials Innovations, we combine our rich history in innovation with an unwavering commitment…

Skills: Leadership, Production Management, Lean Manufacturing, Six Sigma, 5S

Associated Materials logoAssociated Materials

Facilities Coordinator

Cuyahoga Falls, Ohio, United States · On-site

Mid level

Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…

Skills: Facilities Management, Project Management, Vendor Management, HVAC Troubleshooting, CMMS

Associated Materials logoAssociated Materials

Sales Manager

Clair-Mel City, Florida, United States · On-site

Senior

Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…

Skills: Sales Management, Sales Forecasting, Business Planning, CRM Proficiency, Microsoft Office

Associated Materials logoAssociated Materials

Territory Sales Manager - Building Products

Meridian, Idaho, United States · On-site

$65k–$75k/yr

Mid level

Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…

Skills: Outside Sales, Account Management, Forecasting, CRM, Salesforce

Associated Materials logoAssociated Materials

Warehouse Associate

West Jordan, Utah, United States · On-site

$21/hr–$22/hr

Entry level

Who We Are At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our pro…

Skills: Receiving, Shipping, Inventory Management, Forklift Operation, Pallet Jack Operation

Associated Materials logoAssociated Materials

Warehouse Associate

West Jordan, Utah, United States · On-site

$21/hr–$22/hr

Entry level

Who We Are At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our pro…

Skills: Receiving, Shipping, Inventory Management, Forklift Operation, Pallet Jack Operation

Associated Materials logoAssociated Materials

Quality Inspector

Cedar Rapids, Iowa, United States · On-site

Entry level

Company Description Associated Materials is a leader in exterior building products for residential and commercial remodeling and new construction markets. We produce vinyl windows, vinyl and composite siding and accessor…

Skills: Quality Inspection, Attention To Detail, Manufacturing Operations, Communication, Collaboration

Associated Materials logoAssociated Materials

Maintenance Technician - 2nd Shift

Cedar Rapids, Iowa, United States · On-site

Mid level

Maintenance Technician Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands. If you want to be part of a company w…

Skills: Mechanical Systems Repair, Electrical Systems Repair, Pneumatic Systems, Hydraulic Systems, CNC Machinery

Associated Materials logoAssociated Materials

Customer Service & Support Representative - Building Products

Englewood, Colorado, United States · On-site

$25/hr–$26/hr

Mid level

Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…

Skills: Customer Service, Interpersonal Skills, Multi-tasking, Time Management, Written Communication

Associated Materials logoAssociated Materials

Customer Service & Support Representative - Building Products

Englewood, Colorado, United States · On-site

$25/hr–$26/hr

Mid level

Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…

Skills: Customer Service, Interpersonal Skills, Multi-tasking, Time Management, Written Communication

Associated Materials logoAssociated Materials

Warehouse Associate

Charlotte, North Carolina, United States · On-site

$20/hr–$22/hr

Entry level

Who We Are At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our pro…

Skills: Receiving, Shipping, Inventory Management, Forklift Operation, Pallet Jack Operation

Associated Materials logoAssociated Materials

Warehouse Associate

Charlotte, North Carolina, United States · On-site

$20/hr–$22/hr

Entry level

Who We Are At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our pro…

Skills: Receiving, Shipping, Inventory Management, Customer Service, 5S Practices

Associated Materials logoAssociated Materials

Non-CDL Driver/Warehouse

Morton, Illinois, United States · On-site

Entry level

Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…

Skills: Driving, Warehouse Operations, Forklift Operation, Customer Service, Inventory Management

Associated Materials logoAssociated Materials

Non-CDL Driver/Warehouse

Morton, Illinois, United States · On-site

Entry level

Who We Are Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvemen…

Skills: CDL Driving, Forklift Operation, Warehouse Operations, Load Securement, DOT Regulations

Associated Materials logoAssociated Materials

General Production

Kinston, North Carolina, United States · On-site

Entry level

General Production- Kinston Join the Associated Materials Innovations team at Associated Materials, LLC, and be AMazing with us! Who We Are At Associated Materials Innovations, we combine our rich history in innovation w…

Skills: Equipment Operation, Assembly, Quality Inspection, Tape Measure Proficiency, Hand Tools

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Showing 1–20 of 59

Associated Materials logo

Customer Service Representative

Associated Materials

Cuyahoga Falls, Ohio, United States • On-site

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Mid level

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  • Full-time
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The representative serves as the primary point of contact for customers, ensuring all issues are resolved to completion. Responsibilities include managing account information, onboarding new customers, and coordinating with sales managers to ensure shipment accuracy.

Requirements

Candidates must have at least 3 years of customer service experience and the ability to handle high call volumes under pressure. Proficiency in Sales Force and AS400 is considered a plus.

Full job description

Customer Service Representative

Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands.

If you want to be part of a company where your ideas and input are more than just encouraged--they are valued--this is the place for you. At Associated Materials / Alside, your contributions will provide an immediate and lasting impact, helping us achieve what is possible.

POSITION SUMMARY:

Founded in 1947, Alside is a leading manufacturer and distributor of exterior building products for residential and commercial remodeling and new construction markets.

The Customer Service Representative serves as the end point of contact for customers and is responsible for seeing that customer issues are resolved to completion. The Customer Service Representative serves as the customer advocate and has a passion for meeting and exceeding our customer's expectations. Through the use of excellent communication and by building a reputation for following through on commitments, this role plays a very important part in the success of our customers and of Associated Materials.

DAY-TO-DAY RESPONSIBILITIES:

  • Maintain accurate and detailed customer account information and keep each respective Territory Sales Manager knowledgeable of all activities associated with each customer account.
  • Assist in Customer onboarding; through initial reach out and process review. Walk new customers through "How we do business"
  • Investigates issues and prepares/processes credit memos, debit memos, and return material authorizations as needed to resolve customer issues in a timely manner.
  • Provide current pricing information as needed.
  • Provide product technical information as required to respond to customer technical inquiries and to recommend alternative materials or products. Refer customer to appropriate qualified divisional personnel in response to sophisticated customer technical inquiries.
  • Proactively build customer relationships through outbound check-in calls.
  • Maintain accurate and current product offering and lead time information.
  • Notify customers and sales representatives of potential missed shipments and revised dates well in advance of missing the original promise date.
  • Using routine exception reports, monitor orders that are not progressing through the process smoothly and intervene as necessary to ensure maximum customer satisfaction.
  • Learn each function of the department, as applicable.

EDUCATION AND EXPERIENCE:

  • 3+ years customer service experience required.
  • Must be hardworking and energetic with the ability to handle a large volume of calls
  • Deadline & detail oriented.
  • Strong communication and follow through skills.
  • Professional phone and email etiquette
  • Ability to react well under pressure
  • Must be dependable, with a strong sense of urgency
  • Demonstrate the Associated Materials Core Behaviors:
    • Customer Focus
    • Results Oriented
    • Leader of Positive Change
    • Precision
    • Business Acumen
    • Problem Solving
    • Initiative
    • Effective communicator
    • Job Knowledge
  • Have a good working knowledge of Sales Force and AS400 is a plus.

A brand of Associated Materials, Alside has been a leading manufacturer of vinyl siding and accessories and vinyl windows and patio doors for the residential and commercial remodeling and new construction markets for more than seven decades.

With our strong vertical integration of manufacturing, distribution, and installation, we provide a one-stop resource for high-quality building materials and streamlined operations. With headquarters in Cuyahoga Falls, Ohio, Alside owns and operates more than 100 supply centers and has seven manufacturing facilities across the U.S.

Associated Materials . . . Building Products Better

Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.

Qualifications

$21.00/hour

#LI-BM1

Related keywords

Customer ServiceSales ForceAS400Account ManagementBuilding ProductsCredit MemosDebit MemosReturn Material AuthorizationsCustomer OnboardingResidential RemodelingCommercial ConstructionVinyl SidingVinyl WindowsSupply ChainCustomer Advocacy

About Associated Materials

LinkedInVisit site
Industry
Wholesale Building Materials
Company size
1,001-5,000 employees
Headquarters
Cuyahoga Falls, Ohio
LinkedIn followers
1,238

Headquartered in Cuyahoga Falls, Ohio, Associated Materials, LLC, provides vinyl windows, cladding, metal siding, trim and other essential building products to help build homes and communities across North America. Our team of ~3,500 employees is proud to be part of an industry that we consider noble as we strive to enhance the places we live and work with quality, innovative, and sustainable products. Our legacy goes back to the inception of Alside in 1947, when our founder, Jerome J. Kaufman, introduced America's first residential baked enamel aluminum siding. This groundbreaking innovation marked the start of our rich history in advancing exterior building products. Decades later, in 1984, Alside was acquired along with two other companies, forming Associated Materials. In 2001, our growth continued as Gentek became part of the family, extending our footprint into Canada. Today, Associated Materials carries our roots in innovation forward through three distinct businesses: Associated Materials Innovations, Alside®, and Gentek® Building Products. With 9 manufacturing facilities and more than 120 supply centers in the U.S. and Canada, we offer opportunities that empower you to make a difference. Whether you work in manufacturing, distribution, or corporate, you’ll find a place where your contributions will help shape our next chapter. When you join the team at Associated Materials, you can build a career where you can Be AMazing!

Offices: 3773 State Rd, Cuyahoga Falls, Ohio 44223, US

View all jobs at Associated Materials

About Associated Materials

LinkedInVisit site
Industry
Wholesale Building Materials
Company size
1,001-5,000 employees
Headquarters
Cuyahoga Falls, Ohio
LinkedIn followers
1,238

Headquartered in Cuyahoga Falls, Ohio, Associated Materials, LLC, provides vinyl windows, cladding, metal siding, trim and other essential building products to help build homes and communities across North America. Our team of ~3,500 employees is proud to be part of an industry that we consider noble as we strive to enhance the places we live and work with quality, innovative, and sustainable products. Our legacy goes back to the inception of Alside in 1947, when our founder, Jerome J. Kaufman, introduced America's first residential baked enamel aluminum siding. This groundbreaking innovation marked the start of our rich history in advancing exterior building products. Decades later, in 1984, Alside was acquired along with two other companies, forming Associated Materials. In 2001, our growth continued as Gentek became part of the family, extending our footprint into Canada. Today, Associated Materials carries our roots in innovation forward through three distinct businesses: Associated Materials Innovations, Alside®, and Gentek® Building Products. With 9 manufacturing facilities and more than 120 supply centers in the U.S. and Canada, we offer opportunities that empower you to make a difference. Whether you work in manufacturing, distribution, or corporate, you’ll find a place where your contributions will help shape our next chapter. When you join the team at Associated Materials, you can build a career where you can Be AMazing!

Offices: 3773 State Rd, Cuyahoga Falls, Ohio 44223, US

View all jobs at Associated Materials

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