Description Company Overview At Ernst Concrete, our mission is to act in good faith, be on time, have gratitude and be a committed supplier with top-notch quality ready-mix concrete, concrete products, and related servic…
Skills: Customer Service, Scheduling, Logistics Coordination, Microsoft Word, Microsoft Excel
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Full-time
high school, associate degree
Medical Insurance, Dental Insurance, Vision Insurance, Prescription Drug Plan, Company Paid Life Insurance, Employee Assistant Program
Posted 31d ago
~40 hrs/week
Responsibilities
The Dispatcher is responsible for processing customer orders and scheduling the delivery of ready-mix concrete. They must coordinate truck assignments and driver routing in real-time to ensure efficiency and customer satisfaction.
Requirements
Candidates must have a high school diploma or GED, with an associate degree preferred, and proficiency in Microsoft Office. Experience in customer service and the ability to work a rotating schedule from Monday through Saturday is required.
Full job description
Description
Company Overview
At Ernst Concrete, our mission is to act in good faith, be on time, have gratitude and be a committed supplier with top-notch quality ready-mix concrete, concrete products, and related services. We strive to build loyal, long-term relationships with our customers and employees through integrity, teamwork, and dedication to excellence. If you're looking for a rewarding career in a company that values its people, we'd love you to join us!
Job Identification
Maintain constant contact with customers via telephone. Schedule orders to meet the customer's request for time and delivery. Assist customers in determining the time between loads to meet efficiency and production goals. This position reports to the Dispatch Manager.
Description
Receive and process customer orders with a strong emphasis on accuracy and completeness.
Ensure you obtain complete and accurate details of an order, including but not limited to:
Customer name, job contact, and phone numbers
Jobsite address and access considerations
Mix design, quantity, additives, and special product requirements
Requested delivery times and estimated spacing between loads
Identify potential jobsite or scheduling conflicts in advance and communicate concerns to the Dispatch Manager.
Communicate job changes, cancellations, or customer concerns promptly to dispatch and management.
Document customer service issues, complaints, or service limitations and escalate as required.
Maintain a manual backup system for order documentation in the event of system outages.
Support a professional, customer-focused experience while balancing operational constraints.
Assign trucks and drivers to scheduled orders based on plant capacity, job priority, driver availability, and geographic efficiency.
Manage load spacing and delivery timing in real time, adjusting for traffic, weather, plant conditions, and jobsite delays.
Monitor multiple active pours simultaneously and make rapid decisions to prevent lost loads, excessive wait times, or production interruptions.
Communicate continuously with drivers regarding routing, delivery sequencing, additional product requirements, and jobsite conditions.
Coordinate with plant personnel, other dispatchers, and outlying plants or divisions to balance workloads and meet customer demand.
Coordinate with maintenance shops and operations to efficiently schedule preventative truck and plant maintenance to minimize disruption to production schedules.
Respond to unforeseen issues such as truck breakdowns, rejected loads, late orders, or production delays.
Promote fuel efficiency and safe driving practices through effective route planning and communication.
Report operational issues and driver concerns to the Dispatch Manager.
Physical Demands
Requires sitting for most of the daily shift
Requires occasional walking to office equipment within office area.
Must be willing and able to lift up to 50 pounds. (Storage boxes, related office items)
Environmental Conditions
Requires working indoors in environmentally controlled conditions.
Some office locations are located near a concrete plant, which may result in occasional exposure to construction-related materials. This environment can include, but is not limited to, dust, elevated noise levels, and other typical industrial conditions.
May be exposed to high noise levels and significant vibrations caused by construction equipment and overall jobsite noise in the field and plant environment.
Job Requirements
Must have a high school diploma or GED with an associate degree preferred
Ability to work in a fast-paced environment
Customer Service experience
Experience with Microsoft Word, Excel, and being able to type proficiently on a desktop computer keyboard.
Proper phone etiquette
Proficiently read, write, and speak English. Bi-lingual is a plus.
Must be able to do simple math, such as addition and subtraction.
Must be able to work various hours to accommodate early and late concrete pours Monday through Saturday on a rotating schedule.
Excellent verbal and written communication skills with internal and external stakeholders, including:
Management, supervisors, and peers
People at various social levels
Candidates must be willing and able to undergo a pre-employment drug screening and background check. Ongoing compliance is required.
No unexplained gaps in employment.
Why Join Us?
Collaborative Team Environment: We cultivate a culture of teamwork and mutual support, where every individual’s input is valued and respected.
Safety First: We are deeply committed to the well-being of our employees, backed by robust safety policies and access to essential protective gear.
Professional Development: We offer meaningful opportunities for skill-building, continuous learning, and career advancement.
Benefits
Medical Plan Rates: Weekly costs range from $24–$175 for Wellness rates or $35–$228 for Base rates, depending on your plan selection and Wellness Classification.
Dental Insurance
Vision Insurance
Prescription Drug Plan
Company Paid Life Insurance
Employee Assistant Program
Hearing Benefit
Ancillary Benefits; Short Term Disability, Accident, Critical Illness, etc.
401(k) with a 6% company match
Profit-sharing program
Paid vacation and holidays
Supportive team environment
Long-term career opportunities
Bonus opportunities
Equal Opportunity/Affirmative Action Employer
Ready to build something solid with Ernst Concrete? Apply now and bring your talents to a company that values hard work.
Based on 989 listings with disclosed salaries, most administrative jobs in Ohio pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Ohio right now?
There are currently 9,495 open administrative positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Ohio?
Companies currently hiring include Bon Secours Mercy Health, University Hospitals, TriHealth, Nationwide Children's Hospital, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Ohio?
Yes — 1000 of the 9495 open administrative positions offer remote or hybrid work (331 remote, 669 hybrid).
How do I apply for Administrative jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.