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The representative will handle inbound calls to schedule and confirm HVAC and plumbing service appointments. They are responsible for maintaining accurate customer records and coordinating with dispatch and technicians to ensure a seamless experience.
Requirements
Previous experience in customer service, call centers, or hospitality is preferred. Candidates should be proficient in Microsoft Office and possess strong communication and multitasking abilities.
Schedule: Monday–Thursday, 10:30 AM – 7:00 PM | Friday, 8:30 AM – 5:00 PM
Looking for a customer service job with a later start time? Join a company that values your talent, rewards your performance, and invests in your future.
Logan Services is hiring a Mid-Shift Customer Service Representative to join our growing call center team. If you enjoy helping people, thrive in a fast-paced environment, and love turning customer conversations into exceptional service experiences, we'd love to meet you.
As the first point of contact for our customers, you'll answer inbound calls, schedule HVAC and plumbing service appointments, and deliver the outstanding customer experience Logan Services is known for.
Why Join Logan Services?
Since 1969, Logan Services has proudly served homeowners throughout Dayton and has expanded into Columbus, Cincinnati, and Northern Kentucky by putting people first. Our success is built on hiring great people, providing exceptional training, and creating opportunities for long-term career growth.
Many employees join Logan looking for a job—but stay because they find a career.
What We Offer
Competitive hourly pay
Performance bonuses and profit-sharing opportunities
Medical, dental, and vision insurance
Short-term and long-term disability insurance
Voluntary life insurance
100% company-paid life insurance and AD&D
Traditional 401(k) with a 4% company match plus Roth contribution option
Paid training and ongoing coaching
Competitve PTO
Paid sick time
Consistent full-time schedule with a later daily start
Career advancement opportunities within a growing company
What You'll Do
As a Mid-Shift Customer Service Representative, you'll help customers when they need us most by providing friendly, efficient, and professional service.
Responsibilities
Answer inbound customer calls and provide exceptional customer service
Schedule, reschedule, and confirm HVAC and plumbing service appointments
Respond to customer questions with empathy, professionalism, and urgency
Maintain accurate customer records and appointment information
Communicate with customers through phone, email, and text messaging
Coordinate with dispatch, service technicians, and internal departments to ensure a seamless customer experience
Meet scheduling, booking, and customer satisfaction goals
Remain positive, organized, and solution-focused during high call volume periods
What We're Looking For
Previous experience in customer service, call center, customer support, scheduling, dispatch, reception, administrative support, or hospitality preferred
Excellent communication and active listening skills
Strong problem-solving abilities and attention to detail
Comfortable multitasking while navigating multiple computer systems
Experience using Microsoft Office and customer management software is a plus
Dependable with excellent attendance
Positive attitude and a team-first mentality
Passion for helping customers and creating outstanding experiences
Why This Schedule?
This position is ideal for someone who prefers a later start to the workday while still enjoying a predictable full-time schedule. Whether you're avoiding early mornings or balancing personal commitments, this shift offers consistency without sacrificing your evenings completely.
Hours:
Monday–Thursday: 10:30 AM – 7:00 PM
Friday: 8:30 AM – 5:00 PM
Our Core Values (PARTE)
People First – We treat everyone with respect, compassion, and care.
Agile – We embrace change and respond with flexibility and purpose.
Radical Ownership – We take responsibility for our actions and become part of the solution.
Teamwork – We succeed together through collaboration, communication, and trust.
Excellence – We continually raise the standard and strive to exceed expectations.
Build Your Career with Logan Services
At Logan Services, you'll join a team that values your contributions, celebrates your achievements, and provides opportunities to grow professionally. If you're looking for a stable full-time customer service career with a company that truly invests in its employees, we'd love to hear from you.
Apply today and become part of the Logan Services family.
Logan Services, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.
WE ARE HIRING! Your preferred HVAC and plumbing provider in Dayton, Columbus, and Cincinnati!
Industry
Consumer Services
Company size
51-200 employees
Founded
1969
Headquarters
Vandalia, Ohio
LinkedIn followers
1,046
Logan Services is a family-owned and operated residential heating, cooling, plumbing, and sewer + drain services company serving Dayton, Columbus, and Cincinnati. Founded in 1969, we have built a reputation for long-term customer relationships, consistent quality, and dependable service by putting people first—both homeowners and employees.
We specialize in residential HVAC installation, replacement, maintenance, and repair, along with plumbing, water heater, and sewer + drain services. Our growth is driven by experienced teams who focus on doing the job right, communicating clearly, and delivering solutions homeowners can rely on.
Our employees are the foundation of our success. We offer a stable, high-energy work environment with low turnover, strong internal training, and a commitment to promoting from within whenever possible. Team members are supported with competitive benefits for full-time roles, including health and dental insurance, paid time off, and profit-sharing opportunities. Benefits vary by position and are subject to change. Logan Services is an equal opportunity employer.
Our workplace culture and commitment to employee development have earned industry recognition over the years, reflecting our focus on career growth, teamwork, and long-term opportunity. Employee feedback consistently highlights collaboration, internal advancement, and leadership accessibility as reasons people choose to build their careers here.
Offices: 1200 Industrial Park Dr, Vandalia, Ohio 45377, US · 2219 Westbrooke Dr, Columbus, Ohio 43228, US · 5179 Fishwick Dr, Cincinnati, Ohio 45216, US
Service IndustryHeating, Ventilation, and Air Conditioning (HVAC)
Based on 980 listings with disclosed salaries, most administrative jobs in Ohio pay between $45k–$88k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Ohio right now?
There are currently 9,300 open administrative positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Ohio?
Companies currently hiring include Bon Secours Mercy Health, University Hospitals, TriHealth, Nationwide Children's Hospital, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Ohio?
Yes — 1008 of the 9300 open administrative positions offer remote or hybrid work (342 remote, 666 hybrid).
How do I apply for Administrative jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.