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Full-time
Posted 15d ago
~40 hrs/week
Responsibilities
The Guest Concierge Receptionist provides clerical and reception support for all Jeff Ruby restaurants from a central location. Key duties include managing high-volume calls, handling reservations, and assisting guests with loyalty accounts and gift cards.
Requirements
The role requires a high-touch approach to guest relations and the ability to prioritize a high volume of calls. Candidates must be able to maintain accurate customer account information and communicate effectively with guests and management.
Full job description
Position Description:
The Guest Concierge Receptionist is responsible for providing genuine and authentic guest service according to the Jeff Ruby standards. This position will assist all Jeff Ruby restaurants from the central location, in downtown Cincinnati. The Guest Concierge Receptionist provides clerical and reception support to the restaurants and guest relations manager, including answering telephones, taking reservations, directing callers to the appropriate person/website, assisting with gift card balances and our guest loyalty program.
Work Performed:
a. Manage and prioritize high volume of calls for all Jeff Ruby restaurants. This includes answering telephone systems, making referrals, taking messages, and directing incoming calls appropriately.
b. Assists guest with their loyalty account.
c. Assists guests in determining their gift card balance.
d. Maintain an open line of communication between guests, management, and other team members.
e. Update customer account information (daily) and ensure accurate entry.
f. Assists other departments as requested or assigned.
g. Be High Touch minded when inquiring about special occasions & special requests for reservations
h. Assists the Guest Relations Manager in additional guest relation needs.
Related keywords
Guest RelationsConciergeReceptionistHospitalityReservation SystemsLoyalty ProgramGift Card ManagementCustomer ServiceCall HandlingClerical Support
Simply put, The Jeff Ruby Experience is about excellence. It is captured in the quality of the food, the energy and elegance of the atmosphere, the impeccability of service and the overall dining experience. When you dine with us, you are our guest and we do everything possible to treat you to a show unlike any other. While each of our restaurants has a unique background and story to tell, there is a common thread that runs through everything we do- a commitment to perfection that is The Jeff Ruby Experience.
Offices: 700 Walnut Street, Suite 200, Cincinnati, OH 45202, US · 700 Walnut Street, Cincinnati, OH 45202, US · 9769 Montgomery Road, Cincinnati, OH 45242, US · 325 West Main Street, Louisville, KY 40202, US · 89 E Nationwide Blvd, Columbus, OH 43215, US
Award-Winning U.S.D.A. Prime SteakSeafoodImpeccable ServiceCraft CocktailsSushiPrivate EventsExtensive Wine Listand Employer of ChoiceWine And SpiritsHospitality
Based on 984 listings with disclosed salaries, most administrative jobs in Ohio pay between $45k–$88k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Ohio right now?
There are currently 9,171 open administrative positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Ohio?
Companies currently hiring include Bon Secours Mercy Health, University Hospitals, TriHealth, Nationwide Children's Hospital, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Ohio?
Yes — 1003 of the 9171 open administrative positions offer remote or hybrid work (348 remote, 655 hybrid).
How do I apply for Administrative jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.