Summary: The Satellite Front Desk Receptionist greets and engages with patients, as well as provides a wide range of administrative and clinical support for the medical office. General Summary of Duties: (Other duties ma…
Summary: The Front Desk Registration Specialist greets and engages with patients, as well as provides a wide range of administrative support for the medical office. General Summary of Duties: (Other duties may be assigne…
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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, 401k Plan, Group Life Insurance, Voluntary Life Insurance
Posted 6d ago
~40 hrs/week
Responsibilities
Provides administrative and clinical support, including patient check-in, scheduling, and coordinating care with external facilities. Performs clinical tasks such as recording vital signs, preparing exam rooms, and assisting providers with medical procedures.
Requirements
Requires a minimum of a high school diploma and prior experience in a related medical office position. Must possess knowledge of medical terminology, anatomy, and physiology, and be capable of lifting up to 50 pounds.
Full job description
Summary: The Satellite Front Desk Receptionist greets and engages with patients, as well as provides a wide range of administrative and clinical support for the medical office.
General Summary of Duties: (Other duties may be assigned.)
Greet patients and visitors in a prompt, courteous, helpful manner both in person and on the phone; Maintain reception area, direct patients, and answer patients’ questions
Check in patients and update/verify required patient information in EMR system
Ensure required paperwork is issued to patient and communicate completion instructions
Collect any required patient payments; Balance payments at end of day and promptly turn into Accounts Receivable
Remain informed and instruct patients on OIO regulations such as office hours, payments on account, insurance and self-pay requirements, scheduling policies, patient portal, etc.
Sort incoming mail and facilitate sending outgoing mail
Prepare patient charts; Retrieve any pertinent records and information of patient’s medical history and have available prior to patient’s appointment
Complete various forms related to patient’s care (worker’s comp, disability, etc.)
Complete administrative duties related to the patient’s care; Facilitate the coordination of appropriate tests, imaging, procedures, lab work, physical therapy, follow up appointments, and referrals per the provider’s request, both within the clinic and with external facilities; Schedule surgeries and required appointments and clearances related to surgery; Send appropriate completed paperwork, test results, consents, and medical records to necessary external facilities; Send appropriate paperwork to patient regarding upcoming appointments/surgeries; Obtain necessary pre-certifications for applicable treatments, procedures, surgeries; Serve as point of contact when coordinating care at external facilities
Prepare patients for examination; Escort patient to exam room and verify identity; Measure and record vital signs and medical history; Ensure completion of medical history paperwork
Prepare treatment rooms for patient examinations; Disinfect/clean treatment rooms and general equipment following examinations; Properly dispose of contaminated supplies
Stock exam rooms and supply areas with adequate medical supplies; Assist with ordering/requesting/inventory of supplies when necessary
Assist providers in exam rooms when necessary; Perform/assist with dressing changes, cast removals, cast applications, staple/suture removals, splinting, and bracing
Properly utilize EMR system and remain up to date on required training and procedures related to EMR system; Demonstrate proficiency in appointment scheduling and accurate documentation in patient’s chart
Secure patient information and maintain patient confidentiality
Clean and sterilize appropriate instruments according to established protocol
Respond promptly to incoming phone calls from patients, hospitals, physician offices, pharmacies, etc. and provide answers and feedback under direction of the provider; Coordinate prescription refills under provider’s direction
Assist patients with various mobility needs (i.e. restroom, wheelchair, cars, etc.)
Maintain accurate and updated documentation in patient’s chart of any visits, communications, test results, procedures, etc.; Complete accurate and necessary charge/billing information for applicable visits and procedures
Assist in coverage of other staff when necessary; Participate in orientation of employees when needed
Communicate efficiently with other departments to ensure best care for patient
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required
Education and Training:
High School diploma or equivalent required at minimum
Experience working in related position required
Knowledge of medical terminology and anatomy/physiology required
Physical Demands and Working Conditions/Requirements:
Work may require stooping, bending, reaching, and moderate lifting of up to approx. 50 pounds while assisting patients with mobility and positioning, moving supplies, and performing other daily job functions
Requires prolonged periods of sitting at desk and working at computer, as well as prolonged periods of walking and standing
Must have good computer and telephone communication skills and able to operate misc. office equipment
Hearing and vision abilities within normal range, or corrected, to observe and communicate with patients and staff
Ability to work in fast-paced environment in a professional medical office setting
Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions
Position Type and Expected Hours of Work:
Full time: 40 hours minimum per week; available for overtime as needed; varied day shift hours on week days
Travel Requirements:
Moderate travel may be required to assist in coverage at satellite offices
The Orthopaedic Institute of Ohio is an organization of caregivers who aspire to consistently high standards of quality and cost-effective musculoskeletal care. We seek to improve the health of the communities we serve by delivering our services with compassion and understanding.
Offices: 801 Medical Dr, Suite A, Lima, Ohio 45804, US · 1501 Bright Rd, Findlay, Ohio 45840, US · 27 St Lawrence Dr, Suite 102, Tiffin, Ohio 44883, US · 1035 W Wayne St, Paulding, Ohio 45879, US · 601 State Route 224, Ottawa, Ohio 45875, US
The Orthopaedic Institute of Ohio is an organization of caregivers who aspire to consistently high standards of quality and cost-effective musculoskeletal care. We seek to improve the health of the communities we serve by delivering our services with compassion and understanding.
Offices: 801 Medical Dr, Suite A, Lima, Ohio 45804, US · 1501 Bright Rd, Findlay, Ohio 45840, US · 27 St Lawrence Dr, Suite 102, Tiffin, Ohio 44883, US · 1035 W Wayne St, Paulding, Ohio 45879, US · 601 State Route 224, Ottawa, Ohio 45875, US
