POSITION SUMMARY The Occupancy Specialist is responsible for managing and monitoring waitlist activities as required by the Admissions and Continued Occupancy Policy and Procedures. Additionally, the Occupancy Specialist…
Skills: Waitlist Management, Compliance Auditing, User Acceptance Testing, Training Facilitation, Customer Service
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Part-time
bachelor degree
Vacation, Sick and Personal Leave, Paid Time Off, Medical Insurance, Dental Insurance, Vision Insurance
Posted 16d ago
Apply by Aug 21
~40 hrs/week
Responsibilities
The Occupancy Specialist manages and monitors waitlist activities to ensure compliance with admissions and occupancy policies. Responsibilities include conducting audits, facilitating training, performing user acceptance testing for systems, and providing customer service to stakeholders.
Requirements
Requires a bachelor's degree with two years of experience or five years of combined education and experience. Candidates should have strong communication skills and knowledge of HUD regulations and public housing occupancy standards.
Full job description
POSITION SUMMARY
TheOccupancy Specialistisresponsibleformanaging andmonitoring waitlist activitiesasrequiredbythe Admissions and Continued Occupancy Policy and Procedures. Additionally, the Occupancy Specialist II is responsible for creating training material, facilitating trainings, and performing user acceptance testing.
DUTIES AND RESPONSIBILITIES
Waitlist Management:
Issues appropriate waitlist names for outreach and screening.
Conduct process training for contactors regarding the leasing processes.
Monitors waitlist activity to ensure compliance with applicable policies, procedures, and processes
Manage and maintain waitlist documentation for internal and external audits.
Conducts a Move-In Review Audit on electronic (and physical) documentation to ensure compliance with applicable policies for outreach, screening, and leasing.
Issues Compliant and Non-Compliant Audit Findings summarizing waitlist outcome details.
Maintains detailed knowledge of assigned portfolio’s leasing activity.
Reporting:
Timely and accurately document various waitlist management activity reports.
Provides detailed and summary data to assist with development of routine and adhoc reports, presentations, or other analysis for internal and external stakeholders.
Policy and Program Compliance:
Process and evaluate criminal (and credit background) reports for applicants and residents.
Process resident requests for lease additions, split transfers, transfers, and residuals.
Conducts Waitlist Appeals and Individualized Assessments that include reviewing and analyzing all mitigating circumstances and other information, prepare summary reports and make recommendations for waitlist reinstatement or denial.
Participate in meetings to revise policies and procedures.
Makes recommendations, and assists with development of templates, forms, letters, etc.
User Acceptance Testing and Training:
Creates training material to explain the process for new initiatives and existing procedures.
Participates and facilitates live and online training sessions.
Works with the Data Analytics team and IT to test/replicate system errors, perform User Acceptance Testing, and document results for various organizational systems (i.e. Yardi, application and administration portals, CHA website, etc.).
Customer Service
Responsible for researching and responding to requests for information from internal/external stakeholders (i.e. Co-workers, Applicants/residents, Access Living, Elected Officials).
Responsible for working with ITS/Communications to maintain up-to-date information on CHA internet/intranet (i.e. application, senior site listing, etc.)
Respond to clients via telephone, e-mail, fax, correspondence, and in-person.
Process requests for mitigation hearings, lease additions, split transfers, transfers, and residuals.
Performs all other duties and projects assigned.
QUALIFICATIONS
Graduationfromanaccreditedcollegeoruniversitywithabachelor’s degree in urban planning,public policy, business administration, publicadministration, or a relatedfield, witha minimum of twoyears transferable work experience, OR an equivalent four years of combined college education, and a minimum of five years transferrable work experience (in lieu of a bachelor’s degree).
The incumbent must possess highly effective communication and customer service skills and must be abletoworkwellonteam-orientedprojectsaswellas individualprojects.Workingknowledgeofpublic housing Occupancy Standards, HUDregulations,CHA policies including Fair Housing andfederal laws and regulations that prohibit discrimination against individuals with disabilities is preferred. This position requires advanced verbal and written communication skills, effective problem-solving and organizational skills, and the ability to exercise objective judgment and discretion, ability to meet and enforce deadlines, multi-task, and the ability to interpret, implement, and enforce procedures. Strong computer skills are also required (Microsoft Word, Excel, and PowerPoint, data entry). Experience working in Yardi is a plus.
ThisisaUnionLocal73,hourly position.
BENEFITS AT-A-GLANCE
Vacation, Sick and Personal, competitive PTO package
Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
Long-Term Care Insurance
Pet Insurance
Parking Transit
Prepaid Legal Services
Brightstar 529 College Savings Plan
Identity Theft Protection
Hospital Indemnity Insurance
Voluntary Critical Illness Insurance
Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.
The Chicago Housing Authority provides affordable housing to more than 65,000 households in the City of Chicago.
Industry
Government Administration
Company size
501-1,000 employees
Founded
1937
Headquarters
Chicago, Illinois
LinkedIn followers
26,121
CHA’s vision is to foster strong, vibrant communities throughout Chicago by increasing affordable housing choices for low-income families. CHA is also the largest rental housing owner in the City of Chicago. We serve more than 135,000 people in 65,000 households across the city through our Public Housing, Housing Choice Voucher (HCV), and Project-Based Voucher (PBV) programs. For more information, visit www.thecha.org
Offices: 60 East Van Buren Street, Chicago, Illinois 60605-1207, US
affordable housingurban development and community revitalization.homeownershiphousingand public housingReal Estate
Based on 2454 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
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