Description We are currently seeking a full-time Service Office Administrative Associate to join our team. This role serves as a key point of contact for customers and provides administrative support to the Service, Part…
Skills: Customer Service, Administrative Support, Microsoft Office, Organization, Multi-tasking
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$21/hr–$23/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, HSA options, FSA options, Company-paid life insurance
Posted 15d ago
~40 hrs/week
Responsibilities
The role serves as a primary contact for customers, handling service requests and coordinating with technicians and dispatchers. It also involves managing invoices, maintaining electronic records, and providing administrative support to the Service, Parts, and Sales departments.
Requirements
A high school diploma or equivalent is required, with prior experience in customer service or office support preferred. Candidates must be proficient in Microsoft Office and possess strong organizational and communication skills.
Full job description
Description
We are currently seeking a full-time Service Office Administrative Associate to join our team. This role serves as a key point of contact for customers and provides administrative support to the Service, Parts, and Sales departments. The ideal candidate is highly organized, customer-focused, and committed to delivering exceptional service to internal teams and customers.
Atlas First Access, part of the Atlas Companies, is an authorized Toyota Forklift Dealer committed to providing quality service, premium equipment, and innovative solutions for companies of all sizes.
Why You’ll Love Working at Atlas:
A Strong, People-First Culture: At Atlas, we believe a strong commitment to excellence, our people, our core values, and professional development opportunities are what make our company great. We also enjoy bringing our teams together through events such as food trucks, BBQ’s, holiday parties, celebration lunches, and sporting events.
Personal & Family Balance: We value personal/family time and are proud to offer a Monday-Friday schedule.
Rest and Relaxation: Our associates receive generous paid time off AND 8 paid holidays.
Comprehensive Benefits Package: This includes medical, dental and vision plans, with HSA and FSA options. Company-paid life insurance and short- and long-term disability plans are also provided, plus a 401(k) plan with company match.
Career Growth Opportunities: We support professional advancement through tuition reimbursement benefits and internal growth opportunities.
Get to Know the Atlas Team:
At Atlas, you’re not just starting a job-you’re building a career. Learn more about what we offer on our careers page below.
Answer inbound customer service calls and relay service requests to the appropriate technician or dispatcher to ensure timely resolution.
Receive and document customer service requests while maintaining accurate records and communication.
Match work orders to corresponding invoices, ensuring all information is complete and accurate.
Route invoices and supporting documentation to the appropriate departments for processing and approval.
Scan, organize, and electronically file invoices and related documents within the company document management system.
Collaborate with internal teams to address any customer concerns, special requests, and service-related needs.
Communicate with customers to obtain purchase order numbers, approvals, and other documentation required for invoicing.
Send customer invoices and supporting documentation in a timely and professional manner.
Generate and distribute repair order invoices, including detailed descriptions of parts, labor rates, services performed, and customer information.
Conduct business professionally and respectfully with customers, vendors, and coworkers.
Perform other duties as assigned.
Requirements
What You’ll Need to Succeed:
High school diploma or equivalent required.
Prior customer service, administrative, or office support experience preferred.
Proficiency in Microsoft Office applications and business management software systems.
Ability to multi-task and thrive in a fast-paced environment.
Detail oriented.
Strong customer service and organizational skills.
Strong verbal and written communication skills with the ability to interact professionally and courteously.
Physical Requirements:
This position is primarily performed in an office setting and involves prolonged periods of sitting and computer use. Occasional physical activities may be required, including, but is not limited to, standing, bending, crouching, twisting, pulling, pushing, and lifting (typically up to 50 lbs.), as needed.
Atlas is proud to be an Equal Opportunity Employer (veterans and individuals with disabilities included) and Drug Free Workplace. Where a specific pay range is noted, it is a good faith estimate at the time of posting. The actual compensation offered will be based on experience, skills, qualifications, market considerations, and geographic location.
Material Handling experts of Chicagoland specializing in forklift and warehouse machinery service & parts
Industry
Machinery Manufacturing
Company size
51-200 employees
Founded
1951
Headquarters
Bedford Park, Illinois
LinkedIn followers
218
Atlas First Access, part of the Atlas Companies, is an authorized Toyota Forklift Dealer committed to providing quality service, premium equipment and innovative solutions for companies of all sizes.
We supply Illinois (Chicagoland) and Northwest Indiana with the largest inventory of new forklifts & lift trucks in the nation. We offer new, used and rental equipment to handle a variety of material handling needs, alongside a wide assortment of forklift attachments, pallet jacks, parts and floor cleaning equipment. With our customized warehouse systems solutions and forklift operator training by our Federal OSHA certified instructors, our extensive knowledge in warehouse support integrates productivity and safety seamlessly.
With 24/7 maintenance by over 115 certified technicians with an average of 17 years’ experience, our service network guarantees a fast and timely response with a 4-hour max wait time.
Our vast sales selection of more then 800+ new and used forklifts and lift trucks is continuously updated and features all models and brands such as Toyota, Motrec, Advance, Genie, Terex, Bendi, Drexel, Big Joe, Columbia, Manitex Liftking, and Skyjack. Committed to serving all industries, we carry every type of forklift & lift truck available; electric, industrial, warehouse, reach trucks, pneumatic and more.
Proudly carrying the name Atlas, our other companies include: Atlas Toyota Material Handling, Atlas Toyota Lift of Minnesota, Atlas International (Wholesale) and Atlas Bobcat.
With over 70 years in the material handling industry, Atlas proudly operates through our established core values: We PROMOTE INTEGRITY at every level of our business and have a PASSION FOR WINNING by delivering nothing less than exceptional results. Atlas strives for CONTINUOUS IMPROVEMENT all while creating an environment where we EMBRACE COMMUNITY by upholding a pursuit to VALUE PEOPLE and treat everyone with respect, courtesy, and dignity.
Offices: 6400 W 73rd St, Bedford Park, Illinois 60638, US · 1260 Lyon Rd, Batavia, Illinois 60510, US
material handlingwarehouse solutionsforklift servicewarehouse systemsforklift battery maintenanceinventory managementwarehouse automationfloor cleaning machinespreventative maintenanceforklift parts
Material Handling experts of Chicagoland specializing in forklift and warehouse machinery service & parts
Industry
Machinery Manufacturing
Company size
51-200 employees
Founded
1951
Headquarters
Bedford Park, Illinois
LinkedIn followers
218
Atlas First Access, part of the Atlas Companies, is an authorized Toyota Forklift Dealer committed to providing quality service, premium equipment and innovative solutions for companies of all sizes.
We supply Illinois (Chicagoland) and Northwest Indiana with the largest inventory of new forklifts & lift trucks in the nation. We offer new, used and rental equipment to handle a variety of material handling needs, alongside a wide assortment of forklift attachments, pallet jacks, parts and floor cleaning equipment. With our customized warehouse systems solutions and forklift operator training by our Federal OSHA certified instructors, our extensive knowledge in warehouse support integrates productivity and safety seamlessly.
With 24/7 maintenance by over 115 certified technicians with an average of 17 years’ experience, our service network guarantees a fast and timely response with a 4-hour max wait time.
Our vast sales selection of more then 800+ new and used forklifts and lift trucks is continuously updated and features all models and brands such as Toyota, Motrec, Advance, Genie, Terex, Bendi, Drexel, Big Joe, Columbia, Manitex Liftking, and Skyjack. Committed to serving all industries, we carry every type of forklift & lift truck available; electric, industrial, warehouse, reach trucks, pneumatic and more.
Proudly carrying the name Atlas, our other companies include: Atlas Toyota Material Handling, Atlas Toyota Lift of Minnesota, Atlas International (Wholesale) and Atlas Bobcat.
With over 70 years in the material handling industry, Atlas proudly operates through our established core values: We PROMOTE INTEGRITY at every level of our business and have a PASSION FOR WINNING by delivering nothing less than exceptional results. Atlas strives for CONTINUOUS IMPROVEMENT all while creating an environment where we EMBRACE COMMUNITY by upholding a pursuit to VALUE PEOPLE and treat everyone with respect, courtesy, and dignity.
Offices: 6400 W 73rd St, Bedford Park, Illinois 60638, US · 1260 Lyon Rd, Batavia, Illinois 60510, US
material handlingwarehouse solutionsforklift servicewarehouse systemsforklift battery maintenanceinventory managementwarehouse automationfloor cleaning machinespreventative maintenanceforklift parts