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$20/hr–$23/hr
Full-time
Health insurance, Medical insurance, Dental insurance, Vision insurance, Retirement Plan, Paid time off
Posted 11d ago
~40 hrs/week
Responsibilities
The coordinator manages high-volume inbound and outbound calls to schedule patient appointments and educate them on medical services. They are responsible for meeting performance metrics, following scripts, and ensuring patient retention through proactive follow-ups.
Requirements
Candidates need at least one year of call center experience in customer service or retention and proficiency in Microsoft Office. While medical experience is preferred, the role is open to those without it as comprehensive training is provided.
Full job description
Why USA Clinics Group?
Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.
We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!
Why You'll Love Working with us:
🚀 Rapid career advancement 💼 Competitive compensation package
🤝 Positive, team-oriented environment 🏥 Work with cutting-ed technology
🌟 Make a real impact on patients’ lives 📈 Join a fast-growing, mission-driven company
Position Summary:
As a Patient Scheduling Coordinator, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.
If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization—apply online today!
No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.
Position Details:
Location: Northbrook, IL
Schedule: Full-time, Monday through Friday
Bilingual Preferred (Fluent in English & Spanish, or English & Polish)
Compensation: $20-$23hr based on experience and qualifications.
Key Responsibilities:
Handle inbound and outbound calls in a high-volume
Present a positive, professional, and energetic approach to patients.
Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
Educate patients on services, benefits, and appointment details.
Proactively follow up with patients to ensure continued care and appointment attendance.
Resolve patient concerns efficiently while maintaining a high level of customer service.
Accurately enter patient information and schedule appointments in the system.
Work collaboratively with the team to drive patient engagement and retention.
Adhere to scripts, decision trees, and compliance protocols.
Additional duties as required.
Prior experience in customer engagement or a retention-driven call center environment.
Minimum 1+ years of call center experience in customer service, retention, or a similar role.
Exceptional communication skills, both verbal and written.
Strong organizational, data entry, and follow-up skills.
Proficiency in Word, Excel, and call center systems.
Ability to empathize with patients while confidently guiding them toward a solution.
Must follow scripts and decision trees as required.
Adaptability to a fast-paced, target-driven environment.
At USA Clinics Group, our patients always come first. We believe you deserve a trusted partner on your health journey.
Industry
Hospitals and Health Care
Company size
51-200 employees
Founded
2005
Headquarters
Northbrook, IL
LinkedIn followers
16,950
USA Clinics Group is an integrated ambulatory healthcare system that provides patient-centered health services at over 160 outpatient clinics across the United States. USA Clinics Group is home to USA Vein Clinics, USA Fibroid Centers, USA Vascular Centers, USA Pain Center, USA Prostate Centers, USA Oncology Centers, USA Hemorrhoid Centers, USA Oncology Centers, and introducing USA Longevity Centers. Our highly skilled team of interventional radiologists and vascular surgeons provide expert minimally invasive treatment options for patients dealing with symptoms from varicose veins, uterine fibroids, peripheral artery disease, hemorrhoids, benign prostate hyperplasia, osteoarthritis of the knee, and liver cancer. At USA Clinics Group, our patients always come first. We believe you deserve a trusted and compassionate partner on your treatment journey. Our medical team is dedicated to improving our patients’ quality of life through safe and effective methods.
Offices: 304 Wainwright Drive, Suite 130, Northbrook, IL 60062, US
Based on 2397 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Illinois right now?
There are currently 10,298 open administrative positions in Illinois listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Northwestern Medicine, Chicago Public Schools, Nevada System of Higher Education, OSF HealthCare, American Addiction Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Illinois?
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