The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Managers. The Assistant Community Manager is a liaison to the Community Managers and board members primari…
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Provides clerical and administrative support to Community Managers, acting as a liaison between board members, homeowners, and vendors. Responsibilities include managing association documents, preparing meeting materials, and handling homeowner inquiries.
Requirements
Requires a high school diploma and at least one year of customer service experience. Proficiency in Microsoft Office and knowledge of homeowners association operations are strongly preferred.
Full job description
The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Managers. The Assistant Community Manager is a liaison to the Community Managers and board members primarily, and will also interact with vendors, homeowners, committee members, staff at the Associa Corporate Office and branch office team members as needed.
Essential Duties and Responsibilities
Update, organize, and file association documents for Community Managers, including arranging for delivery and pick up of documents when necessary.
Assist in preparing agendas, management reports, board meeting packages, and related meeting materials.
Attend board meetings as needed and take meeting minutes.
Set up Zoom meetings and prepare the board room for meetings, including AV equipment and meeting materials.
Assist in preparing annual disclosure packages, annual meeting notifications, annual financial statement packages, budgets, and related mailings within the time frames set by state statute or governing documents.
Prepare and mail annual meeting materials, including calls for candidates, ballots, notices.
Update homeowner and association information in C3, TownSq, SharePoint, and other shared files.
Respond to TownSq requests and help route homeowner, board, and vendor inquiries to the appropriate team member when necessary.
Maintain owner account notes, including phone calls, emails, walk-ins, and other communication records.
Process and distribute incoming and outgoing mail for the office and associations.
Process print jobs, scanning, and faxing as general office support when needed.
Enter, monitor, and close work orders as assigned.
Assist Community Managers with architectural application processing.
Perform on-site community inspections as necessary.
Assist with issuing key fobs, pool passes, access keys, and related access items.
Maintain current association files, including W-9s, COIs, contracts, and other key vendor or association records.
Assist with vendor payment support in Strongroom by helping maintain vendor documentation, routing payment questions, approving invoices, and supporting follow-up as assigned.
Prepare newsletters, flyers, notices, and other documents to inform homeowners of maintenance, projects, activities, meetings, and other association updates.
Assist Community Managers in monitoring client delinquency rates and the collections process for assigned portfolios.
Assist Community Managers with requests for proposals, repair quotes, project coordination, insurance notifications, and vendor follow-up.
Assist Community Managers with updates to property fact sheets and association information in C3, TownSq, SharePoint, and other shared records.
Assist Community Managers in preparing homeowner CC&R violation letters and communicating hearing results to homeowners within the time frames set by state statute or governing documents as needed.
Assist homeowners with Associa corporate programs, TownSq, portals, client enrollment, and other homeowner-facing resources.
Support front desk coverage, homeowner walk-ins, phone calls, emails, and general customer service needs as assigned.
Other duties as assigned.
What do we offer?
Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations have been awarded as Best and Brightest.
Copensation: $20/hr; direct experience highly considered
Qualifications
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Knowledge of communities, property, real estate, and homeowners associations.
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with homeowner requests.
Knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling, at a proficient level.
Knowledge of conflict resolution techniques at a proficient level.
Professional customer service skills.
Ability to keep workspaces organized and maintained, alert the Office Manager of low supplies, and assist with supply stocking and distribution.
Ability to partner with multiple stakeholders, including Community Managers, vendors, peers, clients, and board members.
Ability to self-motivate, be proactive, detail-oriented, and successfully function as part of a team.
Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
Knowledge of company policies, procedures, and forms.
Must be able to work effectively with others in person and in group settings.
Must be able to prioritize, manage time, and meet deadlines.
Must be able to interpret verbal and/or written instructions at a proficient level.
Must be able to communicate effectively and professionally by phone, email, and in person.
Must be able to operate general office equipment, including copier, scanner, fax, phone systems, and AV equipment.
Education and Experience
High School Diploma or GED required.
An associate degree is strongly preferred.
At least one year of customer service experience is required.
At least one year of community association management or relevant experience is preferred.
Experience with high call volume is preferred.
Experience with TownSq, C3, Strongroom, SharePoint, Zoom, and association management platforms is preferred.
Working Conditions:
Typical office environment.
Frequent social interaction.
Occasional attendance at board meetings or community events may be required.
Related keywords
C3TownSqStrongroomSharePointZoomCommunity Association ManagementCC&RW-9COIHOAProperty ManagementBoard MeetingsArchitectural ApplicationsCollections ProcessReal Estate
About Associa Community Management Corporation of New Jersey
Associa Community Management Corp., specializes in the management of HOA's, Condo Associations, Cooperatives, and multi-family properties throughout New Jersey.
Offices: 55 Lane Rd, Suite 440, Fairfield, New Jersey 07004, US
Based on 694 listings with disclosed salaries, most administrative jobs in Arizona pay between $50k–$90k per year. Individual offers vary with seniority, company size, and specialization.
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