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Full-time
Medical, Vision, Dental, 401k, Paid Holidays
Posted 20d ago
~40 hrs/week
Responsibilities
The coordinator manages daily follow-up communications with patients and tracks complaints through to resolution. They are also responsible for generating patient experience reports and conducting phone and text audits.
Requirements
Candidates must have at least one year of experience in both customer service and healthcare roles. A strong understanding of HIPAA/PHI policies and proficiency with EMR systems is required or preferred.
Full job description
About Optima
Optima Medical is an Arizona-based medical group consisting of 31 locations and 120+ medical providers, who care for more than 120,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. We are currently seeking a Patient Experience Coordinator to join our growing team in Scottsdale!
Responsibilities:
Conduct daily follow-up communications with new and established patients.
Track and monitor patient complaints through final resolution.
Develop patient experience reports.
Complete Daily phone/text audits.
Complete volume reporting to be shared with management.
Pull charts in accordance with insurance request.
Qualifications:
At least 1 year experience in a Customer Service role required.
At least 1 year of experience in healthcare required.
Experience with EMR system preferred, EClinical Works is a plus!
Complete understanding of HIPAA and PHI policies.
Excellent written, verbal communication, and customer service skills
Strong multi-tasking skills, excellent ability to pay attention to detail.
Must be a team player!
Why join our team?
Substantial growth opportunities
Leadership and mentoring
Fun work environment (lunches, events, holiday parties)
Optima Medical is committed to providing you & your family with the best personalized healthcare Arizona has to offer.
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
2012
Headquarters
Scottsdale, Arizona
LinkedIn followers
2,153
Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard.
Offices: 1355 N Scottsdale Rd, 240, Scottsdale, Arizona 85257, US · 1957 Commerce Center Circle, Suite C, Prescott, Arizona 86301, US · 743 Miller Valley Rd, Prescott, Arizona 86301, US · 3151 N Windsong Dr, Prescott Valley, Arizona 86314, US · 12075 AZ-69, Dewey, Arizona 86327, US
Based on 660 listings with disclosed salaries, most administrative jobs in Arizona pay between $50k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Arizona right now?
There are currently 6,341 open administrative positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Arizona?
Companies currently hiring include Banner Health, Arizona Department of Transportation, HonorHealth, ASU Global Academic Initiatives, Mayo Clinic, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Arizona?
Yes — 848 of the 6341 open administrative positions offer remote or hybrid work (305 remote, 543 hybrid).
How do I apply for Administrative jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.