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The Selling Specialist delivers an inspiring customer service experience while driving sales and conversion goals within the MoMA Design Store. They also partner with management to oversee merchandising, inventory levels, and staff training to ensure optimal store performance.
Candidates must have at least two years of retail experience and a high school diploma, with a bachelor's degree preferred. Proficiency in POS systems, Microsoft Office, and Google Workspace is required, along with strong organizational and communication skills.
The Museum of Modern Art is currently accepting applications for a Selling Specialist in the MoMA Design Store, Soho who delivers a knowledgeable, thoughtful, and inspiring customer service experience which plays an integral role in achieving the stores sales and metric goals. Partners with management to formulate strategies to ensure optimal product performance to increase sales of respective categories. Upholds MoMA’s standards, policies, and procedures and proactively connects to the Museum to support a holistic visitor experience. Creates a highly positive experience for customers that supports the store mission and encourages repeat visitation and positive word of mouth for the MoMA stores. Proactively engages with customers to drive conversion and sales and to create a memorable customer experience. Maintains a professional and positive presence at all times.
Leads by example on the selling floor. Engages customers with knowledge of the product assortment with the goal of increasing conversion and average transaction amounts. Connects with each customer to enhance the customer experience and by suggestive selling, connecting to the Museum through memberships and proactively participating in membership sales efforts as part of Museum’s membership sales goals. Captures email addresses at point of sale while performing transactions such as sales, returns, and gift wrap.
Reports to: Store Manager and Assistant Store Managers as assigned
Pay: $30.67 per hour.
Application instructions: To apply, please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.
Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).
This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.
Connecting people from around the world to the art of our time.
The Museum of Modern Art connects people from around the world to the art of our time. We aspire to be a catalyst for experimentation, learning, and creativity, a gathering place for all, and a home for artists and their ideas.
Offices: 11 West 53rd Street, New York, NY 10019, US
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