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Skills: Front Office Operations, Guest Service, Leadership, Night Audit, Financial Reporting
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$21/hr
Full-time
Paid Time Off, Medical Insurance, Dental Insurance, Vision Insurance, 401k, Employer Match
Posted 5d ago
~40 hrs/week
Responsibilities
The Front Desk Supervisor oversees daily front office operations, including guest services, staff supervision, and night audit reporting. They ensure operational excellence by collaborating with other departments and maintaining high brand standards.
Requirements
Candidates must have 1–2 years of front desk or guest services experience, with preference for leadership or night audit backgrounds. Proficiency in hotel property management systems and the ability to work flexible shifts, including overnight, are required.
Full job description
Why Work at The Lake House?
Employment at The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting! Advantages of being a Lake House team member include:
Paid Time Off during your first full calendar year for Full Time employees!
Medical, Dental and Vision Benefits for Full Time employees!
401k with up to 4% Employer Match!
Membership Discounts to the Sands Family YMCA
FREE Lunch and/or Dinner during your shift!
Robust and formalized training program to get you doing what you love as soon as possible!
Rooms, Food & Bev, and Spa Discounts at The Lake House!
Many Employee Discounts at The Lake House and through LifeMart!
Company sponsored Community Service and Wellness Events!
Job Title: Front Desk Supervisor
Department: Rooms Division Reports To: Front Office Manager Location: The Lake House on Canandaigua Status: Full-Time | Hourly | Flexible Schedule (including Night Audit coverage)
Position Summary:
The Front Desk Supervisor plays a key leadership role in ensuring a seamless guest experience throughout all phases of arrival and departure. This position assists in the daily supervision of the Front Office team, coordinates with other departments to ensure operational excellence, and maintains the highest level of guest satisfaction and brand standards. The role also includes Night Audit coverage, requiring the ability to perform balancing, reporting, and overnight operational responsibilities.
Essential Duties and Responsibilities:
Supervise and support daily Front Office operations, ensuring efficient and courteous guest service at all times.
Serve as the Manager on Duty during assigned shifts, including overnight audit shifts.
Balance daily revenue and prepare accurate financial reports in accordance with property and company standards.
Train, coach, and mentor Front Office Agents to deliver exceptional guest service and maintain accuracy in reservations, billing, and cash handling.
Respond promptly and professionally to guest inquiries, concerns, and service recovery situations.
Ensure all shift checklists, reports, and logs are completed accurately and communicated effectively between shifts.
Collaborate with Housekeeping, Engineering, and Food & Beverage teams to ensure smooth operations and timely room readiness.
Maintain knowledge of hotel services, rates, and promotions, and promote upselling and loyalty program enrollment.
Monitor front office systems and equipment, ensuring functionality and timely resolution of issues.
Support a culture of teamwork, accountability, and operational excellence.
Qualifications:
Minimum of 1–2 years of Front Desk or Guest Services experience, with at least 6 months in a leadership or supervisory role preferred.
Prior Night Audit or accounting experience strongly desired.
Strong knowledge of hotel PMS (e.g., Infor, Opera, Maestro, OnQ, or similar).
Excellent communication, problem-solving, and organizational skills.
Ability to work a flexible schedule, including weekends, holidays, and overnight shifts.
High attention to detail and the ability to balance multiple priorities under pressure.
Professional appearance and demeanor consistent with luxury service standards.
Physical Requirements:
Ability to stand for extended periods and work overnight hours as needed.
Lift, carry, or move up to 25 lbs. occasionally.
The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
A 124 room resort in the NY Finger Lakes with world-class design, locally inspired dining, and premier event spaces
Industry
Hospitality
Company size
51-200 employees
Founded
2020
Headquarters
Canandaigua, New York
LinkedIn followers
2,110
The Lake House on Canandaigua welcomes all generations to the Finger Lakes region, invigorating year-round interest in Canandaigua Lake and its community. As a family owned and operated hotel with world-class design, locally inspired dining, and premier event spaces, the Lake House is the ideal destination for family gatherings and important events. With 124 guest rooms and suites, there is a timber frame event barn, a pool and year-round hot tub, a spa, a wellness center, and boardwalk for water sports. Both casual and fine dining options are located on the property, including the Rose Tavern signature restaurant and a re-imagined Sand Bar.
Offices: 770 S Main St, Canandaigua, New York 14424, US
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