Wickliffe, Ohio, United States · On-site
$75k–$85k/yr
Role Summary The IT End User Specialist 2 provides expert support to end users, ensuring the effective operation of personal computers, networks, hardware, software, and peripherals. This role addresses complex issues es…
Skills: IT Troubleshooting, Software Configuration, Hardware Configuration, Network Support, Technical Documentation
Phoenix, Arizona, United States · On-site
$80k–$110k/yr
Role Summary OMCO SOLAR LLC is seeking an experienced Senior Accountant for our growing team in the Phoenix, AZ Operations. The ideal candidate will have had exposure to or demonstrate general knowledge of cost accountin…
Skills: Cost Accounting, Financial Reporting, General Ledger Management, Project Costing, Inventory Reporting
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The role provides expert Tier 2 support for end users, resolving complex hardware, software, and network issues. It also involves deploying workstations, maintaining system documentation, and ensuring organizational security compliance.
A bachelor's degree and 2 to 4 years of experience in IT support are required. Candidates must be proficient in technical troubleshooting and possess strong communication and organizational skills.
Role Summary
The IT End User Specialist 2 provides expert support to end users, ensuring the effective operation of personal computers, networks, hardware, software, and peripherals. This role addresses complex issues escalated from Tier 1 support, installing and configuring updates, troubleshooting network connectivity, and ensuring all systems are compliant with organizational policies. The IT End User Specialist 2 collaborates with other IT teams, document processes, and may deliver training to users for enhanced productivity and security compliance.
Key Responsibilities
Receive and resolve escalated referrals from Tier 1/help desk support, identifying and correcting more complex issues with hardware, software, and network configurations.
Collaborate with other IT specialists to diagnose persistent or advanced issues, ensuring a high standard of service and user satisfaction.
Perform installations and configurations for software, hardware updates, and security patches to keep systems up-to-date and functional.
Set up and deploy new user workstations and accounts, maintaining records of configurations and updates for future reference.
Assess and resolve issues related to network connectivity and communication systems to ensure uninterrupted and reliable network access.
Develop and maintain comprehensive documentation for systems, workstations, and troubleshooting processes to support efficient problem resolution and system continuity.
Provide training sessions or documentation for end users on new systems, features, and best practices to improve system utilization and user independence.
Ensure all workstations and systems comply with security and organizational standards, conducting periodic checks and audits to maintain compliance.
Support compliance initiatives by implementing security protocols and conducting user awareness training on secure practices.
Setup and maintain conference room and collaboration systems.
Assist in tracking IT assets, including managing and documenting the lifecycle of hardware and software within the organization.
Complete required documentation thoroughly and accurately, maintaining clear records of work and support provided.
Adhere to 5S standards by ensuring a clean, organized, and efficient workspace.
Safety & Compliance: Follow all Safety, Environmental, and Quality policies and procedures, contributing to a safe work environment.
Perform other related duties as assigned to support the IT department's mission and goals
Qualifications
Required:
Education: Bachelor's
Experience: 2 to 4 years of experience in IT support or related areas, with a focus on troubleshooting and user support.
Competencies/Skills
Proficient in IT troubleshooting, software/hardware configuration, and network support, with an ability to address complex issues independently.
Advanced verbal and written communication skills to interact effectively with users, document processes clearly, and support collaborative problem-solving.
Strong planning and organizational skills, with an ability to manage small projects, coordinate installations, and meet deadlines efficiently.
Meticulous in documenting processes, managing assets, and ensuring compliance with IT and organizational policies.
MacLean-Fogg is a fourth-generation, family-owned American manufacturing company headquartered in Mundelein, Illinois. Founded in 1925, the company designs and manufactures American-made engineered metal and plastic components and systems serving automotive, industrial equipment, material handling, renewable energy, construction, heavy equipment, and infrastructure markets. With approximately 2,400 employees across U.S.-based manufacturing facilities, MacLean-Fogg works side-by-side with customers to turn requirements into manufacturable solutions through practical engineering, disciplined operations, and reliable delivery. The company is led by President and CEO Duncan MacLean. His father and former CEO, Barry MacLean, serves as Chairman of the Board, continuing a century of family stewardship and reinvestment in American manufacturing. MacLean-Fogg operates through a portfolio of specialized businesses. MacLean-Fogg Component Solutions provides engineered components through core process expertise including cold forming, cold extrusion, hot forging, warm forming, precision machining, automated assembly, and injection and insert molding, alongside fastener, plastic, and additive manufacturing solutions. Threadstrong serves the aftermarket and direct-to-consumer market with high-performance fasteners developed in partnership with MacLean-Fogg Component Solutions. OMCO expands structural and fabricated metal capability through Roll Forming Plus, OMCO Solar, and OMCO Fabrication. Mallard Manufacturing designs and produces engineered pallet flow and carton flow storage systems for manufacturing and distribution facilities.
Offices: 1000 Allanson Rd, Mundelein, IL 60060, US · 50855 E Russell Schmidt Blvd, Chesterfield, Michigan 48051, US · 7689 19 Mile Rd, Sterling Heights, Michigan 48314, US · 2551 Wacker Rd, Savanna, Illinois 61074, US · 7034 State Route 84 S, Savanna, Illinois 61074, US
MacLean-Fogg is a fourth-generation, family-owned American manufacturing company headquartered in Mundelein, Illinois. Founded in 1925, the company designs and manufactures American-made engineered metal and plastic components and systems serving automotive, industrial equipment, material handling, renewable energy, construction, heavy equipment, and infrastructure markets. With approximately 2,400 employees across U.S.-based manufacturing facilities, MacLean-Fogg works side-by-side with customers to turn requirements into manufacturable solutions through practical engineering, disciplined operations, and reliable delivery. The company is led by President and CEO Duncan MacLean. His father and former CEO, Barry MacLean, serves as Chairman of the Board, continuing a century of family stewardship and reinvestment in American manufacturing. MacLean-Fogg operates through a portfolio of specialized businesses. MacLean-Fogg Component Solutions provides engineered components through core process expertise including cold forming, cold extrusion, hot forging, warm forming, precision machining, automated assembly, and injection and insert molding, alongside fastener, plastic, and additive manufacturing solutions. Threadstrong serves the aftermarket and direct-to-consumer market with high-performance fasteners developed in partnership with MacLean-Fogg Component Solutions. OMCO expands structural and fabricated metal capability through Roll Forming Plus, OMCO Solar, and OMCO Fabrication. Mallard Manufacturing designs and produces engineered pallet flow and carton flow storage systems for manufacturing and distribution facilities.
Offices: 1000 Allanson Rd, Mundelein, IL 60060, US · 50855 E Russell Schmidt Blvd, Chesterfield, Michigan 48051, US · 7689 19 Mile Rd, Sterling Heights, Michigan 48314, US · 2551 Wacker Rd, Savanna, Illinois 61074, US · 7034 State Route 84 S, Savanna, Illinois 61074, US
