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Full-time
high school
Health insurance, Dental insurance, Paid parental leave, Short-term disability, Long-term disability, Life insurance
Posted 2d ago
~40 hrs/week
Responsibilities
The Reception Team Staff provides administrative support in a call center, including answering phones, scheduling appointments, and relaying messages. They also inform members of co-payments and fees while maintaining patient confidentiality and professional standards.
Requirements
Candidates must have a high school diploma or equivalent and at least six months of customer service experience. Proficiency in computer programs, medical terminology, and the ability to type at least 30 WPM are required.
Full job description
Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER
1.0 FTE / Full-time position
The Reception Team Staff - Call Center position is responsible for providing a wide range of administrative support activities within the Call Center including answering telephone calls from members, co-workers, and other GHC-SCW staff, answering team and practitioner staff calls and relaying messages appropriately and in a timely manner, scheduling follow-up and routine appointments, informing members of relevant co-payments and fees that will be due at the time of service, and answering general questions. The incumbent works under the general supervision and review of the Call Center Supervisor/Assistant Call Center Supervisor.
GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid parental leave, short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.
Job Specific Minimum Qualifications
High school graduate or equivalent required.
Minimum six (6) months’ work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Work experience in a Medical Reception Call Center preferred. Relevant training may be substituted for work experience.
Previous experience using the telephone in a service capacity preferred.
Experience with medical terminology preferred.
Ability to pass skill checks in primary reception area and Telephone Communications within a reasonable time period. (Approximately 3 months).
Excellent organizational skills required.
Excellent verbal and written communication skills required.
Excellent customer service skills and listening ability to resolve customer complaints required. Ability to work with a diverse patient population.
Ability to work harmoniously and cooperatively with all personnel and the public required.
Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements.
Knowledge of and ability to use various computer programs including database, word processing, and email.
Ability to use and/or learn on-line systems such as electronic medical record.
Ability to use accuracy in and apply protocols to appointment scheduling.
Ability to handle and prioritize multiple tasks appropriately in rapid succession required.
Ability to be flexible in daily assignments.
Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required.
Ability to use a keyboard with a minimum of typing 30 WPM for much of the shift required.
Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
Ability to frequently bend and reach from both a standing and sitting position required.
Ability to speak and listen in person and on the telephone.
The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.
Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.
Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.
Our Values
We are a not-for-profit Cooperative
We are member-centered
We are equitable and inclusive
We are quality-driven
We are innovative
We are community involved
We believe:
Healthcare is a human right.
In treating all people with dignity and respect.
There is strength in diversity.
Equity celebrates our humanity.
We are better together.
Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Group Health Cooperative of South Central Wisconsin (GHC-SCW) is a not-for-profit managed health care organization that provides the entire spectrum of health care services, including insurance, Primary Care and Specialty Care.
The heart of GHC-SCW is in its nationally-ranked Primary Care Clinics, which integrate with the insurance arm of the organization to provide quality care with value-added services. GHC-SCW is also paired with several networks, which allow our members to access a variety of Primary and Specialty Care options, depending on the insurance plan the member is enrolled in and the network he or she selects.
We believe that health care should begin at the Primary Care level, with an established relationship with a Primary Care Provider who gets to know the member and his or her health care needs.
Offices: 1265 John Q Hammons Dr., Madison, 53717, US · 1265 John Q. Hammons Drive, Madison, WI 53717, US · 675 W Washington Ave, Madison, Wisconsin 53703, US · 5249 E Terrace Dr, Madison, Wisconsin 53718, US · 3051 Cahill Main, Fitchburg, Wisconsin 53711, US
Healthcare InsurancePrimary Care-Family PracticeInternal Medicineand Pediatrics; Chiropractic; Dermatology; Laboratory; Radiology; Pharmacy; Mental Health; Health Education; Nutrition Counseling; Medical Records; Member ServicesHealth CareHospitalityNon Profit
Based on 433 listings with disclosed salaries, most administrative jobs in Wisconsin pay between $50k–$95k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Wisconsin right now?
There are currently 4,895 open administrative positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Wisconsin?
Companies currently hiring include American Addiction Centers, Universities of Wisconsin, Froedtert Health, Ascension, Marcus Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Wisconsin?
Yes — 611 of the 4895 open administrative positions offer remote or hybrid work (162 remote, 449 hybrid).
How do I apply for Administrative jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.