Requisition ID: 935336 Store #: WM0084 Optical Order Entry KENT Position: Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of independent eye care professionals prov…
Skills: Customer Service, Order Entry, Telephone Etiquette, Verbal Communication, Written Communication
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Clinical Research Billing Specialist - SoM Clinical Trials Office
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$19/hr–$27/hr
Full-time
high school
Health Care, Retirement Savings, Paid Time Off, Vacation, Employee Discounts, Bonus
Posted 26d ago
~40 hrs/week
Responsibilities
Manage customer and vendor relationships by processing quotations, stock orders, and returns. Coordinate with other departments to ensure quality eyewear delivery and maintain accurate customer records.
Requirements
Requires a high school diploma or GED and at least one year of experience in customer service, hospitality, or a call center. Must possess basic PC skills and the ability to lift up to 40 pounds.
Full job description
Requisition ID: 935336 Store #: WM0084 Optical Order Entry KENT Position: Full-Time Total Rewards: Benefits/Incentive Information
Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you’ll bring our most advanced technology and innovative products to our partners.
As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.
Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
JOB DESCRIPTION
GENERAL FUNCTION
The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer.
MAJOR DUTIES AND RESPONSIBILITIES
Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
Achieve and maintain a rapport with customers and work to give them the best possible service.
Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors. This includes using lens cleaner and Goo Gone to ensure product meets the conditions of manufacturer’s return policy. Generate proper documentation for product return.
Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions. Maintain the customer lists of those accounts participating in these auto-ship mailings.
Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders. Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly
Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information
Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
Sort and deliver mail to inter-department personnel on a rotating basis. Also, responsible for mid-day dept. computer back-up on assigned week and performs end-of-day close-out daily.
Must be self-motivated to cross-train and learn other duties and responsibilities of the department.
Maintain work area in a neat, clean, and organized condition.
Understand and follow all company and manufacturer’s policies and procedures and ensure compliance with all attendance & safety rules and regulations. Maintain confidentiality of all proprietary and HIPAA protected information.
Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude. Perform an acceptable quantity and quality of work on time as required.
Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in-house or sponsored training meetings when necessary.
Perform other duties as assigned.
BASIC QUALIFICATIONS
High school diploma, GED or equivalent experience
1+ year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations
Strong verbal and written communication skills
Good organizational skills, orientation to detail and numerical accuracy
Basic PC skills including MS Office; Word and Excel
Ability to lift/move up to 40 pounds
Pay Range: 19.63 - 27.18
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Related keywords
Optical Order EntryCustomer Service RepresentativeOrder ClerkHIPAAMS OfficeVendor RelationsInventory ManagementEyewearVision CareEssilorLuxotticaWalman Optical
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.
We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.
With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.
Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.
At EssilorLuxottica, we are Empowering Humans.
Offices: 1-6, Rue Paul Cézanne, Paris, FR · Piazzale Luigi Cadorna, 3, Milan, IT
How much do Administrative jobs in Washington pay?
Based on 1042 listings with disclosed salaries, most administrative jobs in Washington pay between $60k–$120k per year. Individual offers vary with seniority, company size, and specialization.
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