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Full-time
high school
Posted 10d ago
~40 hrs/week
Responsibilities
The Patient Advocate is responsible for assisting Managed Care patients with service issues, complaints, and optimizing their health plan benefits. They manage patient scheduling, insurance verification, and provide education on Medicare Advantage plans while maintaining high levels of customer service.
Requirements
Candidates must have a minimum of a high school diploma or equivalent, with at least 5 years of healthcare experience preferred. Proficiency in computer software and strong customer relations skills are required, along with a valid driver's license for travel between clinic locations.
Full job description
Job DetailsJob Location: 933 Plaza MSO - Pleasanton Rd. - San Antonio, TX 78214Position Type: Full TimeJob Category: Patient ExperienceGeneral Summary: This position is primarily responsible for helping our Managed Care (MC) patients with complaints, service issues, and optimizing their MC plan benefits. This position helps patients over the phone and in person. The primary purpose is to attract and retain patients to the practice through excellent customer service.
Supervisory Responsibilities: This job has no supervisory responsibilities.
General Requirements: All duties performed will be done accurately and in a timely manner.
Assumes responsibility for maintaining health care professional competencies according to Gonzaba Medical Group policy.
Ensures customer service is always maintained at the highest level.
Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
Bilingual in English/Spanish is preferred.
Participates in educational programs as needed.
Works closely with other GMG departments and teams to ensure our patients requests are handled timely and accurately.
Other duties as assigned.
Essential Job Responsibilities
This position is primarily responsible for customer service related to specific Medicare Advantage patients, though helps any GMG patient with service needs/issues.
Makes outbound welcome calls to all new Medicare Advantage patients monthly to educate patients regarding their Medicare Advantage health plan benefits, orient patients on GMG services and Patient Advocate role.
Schedules new patients for Intake and initial PCP visit from new enrollment lists.
Matches prospective patients with a GMG provider and Medical Center to meet their individual needs.
Schedules, cancels and reschedules daily appointments for all GMG physicians and mid-level providers using the Athena system.
Compares current specialists and prescription medications to network providers and formulary; help patient transition to plan specialists and formulary meds.
Assist and guide patients on how to access their Medicare Advantage value added benefits.
Answers all incoming calls to the Patient Advocate queue to assist patients with customer service, health plan and care related issues.
Assists patients in the office with customer service, health plan and service issues.
Processes prescription refill requests per GMG guidelines.
Assists patients with information about community resources available to support their healthcare/social needs.
Process registration of all new patients includes obtaining all necessary data, verification of insurance coverage and creation of the patient charts.
Assist patients prepare insurance, disability and claim forms that require PCP signatures.
Verify insurance eligibility for Medicare Advantage patients on multiple insurance platforms.
Accurately documents pertinent patient information in clinic practice management systems.
Assists providers and staff with questions regarding Medicare Advantage plans and benefits.
Travel to and from smaller clinics by schedule to assist patients either scheduled or walk-in.
Manage an in-house prescription copay assistance program.
Schedule transportation for patients medical appointments through multiple insurance benefit providers and/or various types of public transportation.
Assist Medicare Advantage patients with changing their PCP selection at the insurance level by phone or paper form.
This position will require driving a company vehicle or a personal vehicle; therefore, employees must successfully complete a motor vehicle history check, possess, and maintain a current valid Texas Driver License, and proof of current insurance to be subject for mileage reimbursement.
Maintains strictest member and company confidentiality.
Work Environment: Depending upon the area assigned, may be 100% clinical setting or office setting in a clinical environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.
Mental / Physical Requirements: Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 10 lbs. Close vision and ability to adjust focus. Must be able to work efficiently under pressure.
Additional Information: Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to the culture and our core values.
Other Duties As Assigned: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions of the job. QualificationsEducation and Training: Minimum high school diploma or equivalent required.
Experience: Minimum 5 years’ experience in a healthcare setting preferred. Three years of customer relations experience preferred. Experience with Medicare Advantage plans or referrals, familiar with a variety of the field’s concepts, practices, and procedures preferred.
Other Requirements: Computer Skills: Excellent computer skills, knowledge of Word Processing software, database software, spreadsheet and Internet software.
Gonzaba Medical Group is dedicated to serving the San Antonio community through innovative healthcare with integrity.
Industry
Medical Practices
Company size
501-1,000 employees
Founded
1960
Headquarters
San Antonio, Texas
LinkedIn followers
3,884
Gonzaba Medical Group’s founder, William Gonzaba, M.D., started his family practice in 1960 on South Flores Street, not far from the neighborhood where he was born and raised. In the early 1980s, he brought in additional doctors to help him with a growing patient population. Soon, the doctors outgrew the South Flores clinic. Dr. Bill Gonzaba looked a few blocks down the street to the old Pan American Restaurant building and decided to give the landmark building a new life in the healthcare industry. After nine months of planning and renovation, Gonzaba Medical Group reopened in 1986 as a state-of-the-art medical complex.
Today, Gonzaba Medical Group includes an outstanding team of physicians who share the same commitment to quality care and customer service as the group’s founder. Led by Dr. David Padilla, the group includes a team of more than 80 physicians, hospitalists, physician assistants and nurse practitioners serving in seven locations throughout the city. With a support staff of hundreds of individuals, expanded and updated facilities as well as the latest diagnostic capabilities, Gonzaba Medical Group continues to change the way healthcare is delivered while staying true to its core principle: “the patient always comes first.”
Purpose
To serve our patients Como Familia - Like Family
Mission
To provide an innovative system of medical care that delivers with integrity every day.
Vision
To be a physician-led, patient centered, high performing medical group that provides value-driven answers to the high cost of health care.
Core Values
• Purpose – We are called to serve our patients como familia
• Action – We deliver highest quality care at the lowest cost with compassion and respect
• Superior Service – We work responsibly as a team to earn your trust
• Integrity – We do the right thing every day
• Obligation – We embrace transparency, accountability and measurable results
• New Ideas – We lead innovation in the practice of medicine
Offices: 720 Pleasanton Road, San Antonio, Texas 78214, US · 902 Bandera Road, San Antonio, Texas 78228, US · 3520 S. New Braunfels, San Antonio, Texas 78223, US · 7616 Culebra Road, Suite 111, San Antonio, Texas 78251, US · 1423 Guadalupe Street, San Antonio, Texas 78207, US
Based on 2171 listings with disclosed salaries, most administrative jobs in Texas pay between $48k–$96k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Texas right now?
There are currently 24,079 open administrative positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Texas?
Companies currently hiring include Texas Health and Human Services, Prairie View A&M University, UTMB School of Health Professions, Aiken Regional Medical Centers, University of Texas Southwestern Medical Center, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Texas?
Yes — 2782 of the 24079 open administrative positions offer remote or hybrid work (967 remote, 1815 hybrid).
How do I apply for Administrative jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.