Helpdesk Technician JOB TITLE: Helpdesk Technician COMPANY: Hays Electrical Services EMPLOYMENT TYPE: Full-Time LOCATION: Houston, TX ABOUT THE ROLE Hays Electrical is looking for a motivated and customer-focused Helpdes…
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Full-time
professional certificate
Posted 2d ago
Apply by Sep 24
~40 hrs/week
Responsibilities
Serve as the primary point of contact for IT support requests, managing the ticketing system to resolve hardware, software, and connectivity issues. Responsible for workstation setup, user account provisioning in Microsoft 365, and maintaining IT documentation.
Requirements
Candidates should have up to 2 years of experience in IT support with a solid understanding of Microsoft 365 and Windows desktop environments. Strong communication skills and a methodical approach to troubleshooting are essential.
Hays Electrical is looking for a motivated and customer-focused Helpdesk Technician to join our IT team. In this role, you’ll be the first point of contact for our staff across the business, providing timely and effective technical support to keep our people productive. You’ll work closely with the entire IT Department to manage day-to-day helpdesk operations, resolve end-user issues, and contribute to ongoing IT projects.
KEY RESPONSIBILITIES
Serve as the first point of contact for all IT support requests via phone, email, and ticketing system
Log, track, prioritize, and manage all support requests through the helpdesk ticketing system — ensuring accurate records, timely updates, and clear resolution notes for every ticket
Diagnose and resolve hardware, software, and connectivity issues for end users in a timely manner
Manage multiple concurrent support requests, effectively balancing urgency and workload without compromising quality of service
Deliver consistently professional and courteous support to all staff, including in challenging or high-pressure interactions — maintaining composure and a solutions-focused attitude at all times
Set up, configure, and maintain workstations, laptops, mobile devices, and peripherals
Manage user accounts, password resets, and access provisioning in Microsoft 365 and Entra ID
Assist with onboarding and offboarding of staff including device setup and account configuration
Escalate complex issues to senior IT team members where appropriate, with clear documentation
Contribute to the creation and upkeep of IT knowledge base articles and SOPs
Support the rollout and maintenance of IT equipment and software across the business
Assist with basic network troubleshooting including connectivity, printers, and shared drives
SKILLS & EXPERIENCE
This role is well-suited to candidates early in their IT career — up to 2 years of experience in a helpdesk or IT support role, or equivalent demonstrated technical ability, is preferred
Solid understanding of Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
Experience with Windows 10/11 desktop support and troubleshooting
Familiarity with Microsoft Entra ID (Azure AD) for user and device management
Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPNs)
Demonstrated experience using a helpdesk ticketing system (e.g., Atera, ConnectWise, ServiceNow, or similar) as a core part of daily workflow
Proven ability to manage and prioritize multiple concurrent requests in a fast-paced environment
Exceptional interpersonal and communication skills, with a track record of maintaining professionalism and empathy when dealing with frustrated or difficult users
Strong communication skills with the ability to explain technical issues to non-technical users
A methodical, patient approach to troubleshooting and problem-solving
DESIRABLE (BUT NOT ESSENTIAL)
Experience with Microsoft Intune or endpoint management tools
Exposure to Microsoft Defender or similar security platforms
Knowledge of SharePoint Online or Teams administration
Familiarity with Apple iOS and mobile device management (MDM) tools
Familiarity with industry software such as the Trimble Suite, Autodesk, or Atera — experience with these platforms is a bonus, though full training will be provided
CompTIA A+, Microsoft certifications (MD-102, MS-900), or equivalent
Experience in a trade, construction, or field services environment
A genuine eagerness to learn across a broad and varied scope of IT — from end-user support through to systems, security, and beyond
Competitive salary based on experience
Related keywords
Microsoft 365Entra IDAzure ADWindows 10Windows 11DNSDHCPTCP/IPVPNAteraConnectWiseServiceNowMicrosoft IntuneMicrosoft DefenderSharePoint OnlineiOS
"Our mission is to make ourselves indispensable to our customers."
Industry
Construction
Company size
1,001-5,000 employees
Founded
2007
Headquarters
Houston, Texas
LinkedIn followers
14,007
Founded in 2007, Hays Electrical Services, Inc. is now one of the fastest-growing electrical contractors in the nation, specializing in commercial, hospitality, and multi-family projects. Hays Electrical Services' reputation is built on dedication to excellence, providing value for our clients, and executing quality installations safely and productively. The Hays Electrical team continuously strives to deliver exceptional results to our partners by bringing passion, collaboration, and pride to every project and by building strong relationships with our clients based on integrity, trust, and reliability. Infused with a sense of shared ownership, our entire team focuses on building relationships that deliver results.
Offices: 411 N Sam Houston Pkwy E, suite 600, Houston, Texas 77060, US · 55 Nassau Ave, Brooklyn, New York 11222, US · Tampa, FL, US · Phoenix , AZ, US · New york city, NY, US
Medical ConstructionCommercial ElectricalHighRise BuildingsElectrical ContractorMulti-Family Electrical ContractorData CenterCorporate Interiorsand Healthcare ConstructionConstructionElectrical Distribution
"Our mission is to make ourselves indispensable to our customers."
Industry
Construction
Company size
1,001-5,000 employees
Founded
2007
Headquarters
Houston, Texas
LinkedIn followers
14,007
Founded in 2007, Hays Electrical Services, Inc. is now one of the fastest-growing electrical contractors in the nation, specializing in commercial, hospitality, and multi-family projects. Hays Electrical Services' reputation is built on dedication to excellence, providing value for our clients, and executing quality installations safely and productively. The Hays Electrical team continuously strives to deliver exceptional results to our partners by bringing passion, collaboration, and pride to every project and by building strong relationships with our clients based on integrity, trust, and reliability. Infused with a sense of shared ownership, our entire team focuses on building relationships that deliver results.
Offices: 411 N Sam Houston Pkwy E, suite 600, Houston, Texas 77060, US · 55 Nassau Ave, Brooklyn, New York 11222, US · Tampa, FL, US · Phoenix , AZ, US · New york city, NY, US
Medical ConstructionCommercial ElectricalHighRise BuildingsElectrical ContractorMulti-Family Electrical ContractorData CenterCorporate Interiorsand Healthcare ConstructionConstructionElectrical Distribution