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Full-time
high school
Health Insurance, Welfare Benefits, 401(k) Savings Plan, Tuition Reimbursement, Paid Time Off
Posted 5d ago
~40 hrs/week
Responsibilities
The representative collects patient demographics and insurance information while verifying benefits and collecting financial responsibilities. They also serve as a mentor to peers and coordinate with other departments to manage patient flow.
Requirements
Requires a high school diploma or GED and at least 2 years of experience in healthcare or customer service. Candidates must possess strong communication skills and the ability to remain professional in high-stress medical environments.
Full job description
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers.
Essential Functions of the Role
Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
Knows the patient flow processes in each area.
Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.
Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.
Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
Conducts formal, documented training and serves as a resource to others.
Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.
Key Success Factors
2 years of healthcare or customer service experience or education equivalency required.
Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.
Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
Excellent data entry, numeric, typing and computer navigational skills.
Basic computer skills and Microsoft Office.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
With us by your side, there's no stopping you. It's why we're creating a new kind of healthcare at Baylor Scott & White. And we're just getting started.
As the largest not-for-profit health system in the state of Texas, Baylor Scott & White promotes the health and well-being of every individual, family and community it serves. It is committed to making quality care more accessible, convenient and affordable through its integrated delivery network, which includes the Baylor Scott & White Health Plan, Baylor Scott & White Research Institute, the Baylor Scott & White Quality Alliance and its leading digital health platform — MyBSWHealth.
Through 52 hospitals and more than 1,300 access points, including flagship academic medical centers in Dallas, Fort Worth and Temple, the system offers the full continuum of care, from primary to award-winning specialty care. Founded as a Christian ministry of healing more than a century ago, Baylor Scott & White today serves more than three million Texans.
For more information visit: BSWHealth.com.
Offices: 3500 Gaston Ave, Dallas, Texas 75246, US
OrthopedicsGastroenterologyWomen's HealthHospitalHealthcare SystemHealthcare ProviderPrimary CareCardiologyOncologyImaging and Radiology
Based on 2174 listings with disclosed salaries, most administrative jobs in Texas pay between $48k–$98k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Texas right now?
There are currently 24,113 open administrative positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Texas?
Companies currently hiring include Texas Health and Human Services, Prairie View A&M University, UTMB School of Health Professions, University of Texas Southwestern Medical Center, Aiken Regional Medical Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Texas?
Yes — 2795 of the 24113 open administrative positions offer remote or hybrid work (960 remote, 1835 hybrid).
How do I apply for Administrative jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.