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Team Member, Customer Solutions Center | DOH 8/17/2026
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Full-time, Part-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Company-paid Life Insurance, Disability Insurance, Paid Parental Leave
Posted 16d ago
~40 hrs/week
Responsibilities
Provide personalized customer service for in-store and online customers via phone, email, and web to resolve issues and drive sales. Coordinate with internal departments and vendors to ensure timely resolution of customer complaints and inquiries.
Requirements
Requires a high school diploma or GED and 1-2 years of experience in retail, store operations, or call center environments. Proficiency in Microsoft Office and strong communication skills are essential.
Full job description
Overall Job Summary
This position is responsible for providing legendary customer service for in-store and online customers by delivering a personalized experience that resolves the customers’ issue. This includes addressing questions related to store policy/procedure/operation, online order status, and merchandise features & use, while also uncovering customer needs to help drive sales on products. The team member will communicate with customers via phone, email, website, mail and other communication methods. Team Members engage with each other via onsite meetings, virtual meetings, conference calls and online chat groups while maintaining a positive attendance record.
Essential Duties and Responsibilities (Min 5%)
Professionally represents Tractor Supply Company’s Mission and Values and the Brand in every customer engagement.
Answers inbound calls and logs interaction accurately in the system to ensure resolution.
Assist with online sales, upsells programs and products, and resolves all online order issues/inquiries with customers contacting the Customer Solutions Center.
Provides product information and customer’s project information, which could include recommending products to purchase and/or their effective use.
Follows through with a sense of urgency on any research or additional contact to ensure customer complaints or queries are resolved in a timely manner.
Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
May perform other duties as assigned*
Required Qualifications
Experience: 1-2 years of store operations, retail, customer service experience or call center experience required
Education: High school diploma or GED required
Any suitable combination of education and experience will be considered.
Preferred knowledge, skills or abilities
Must possess proficient computer skills, with basic experience in Microsoft Office products (Word, Outlook, Teams, Excel)
Must possess strong communication (verbal, listening, and written) and interpersonal skills.
Must display a Winning Attitude by handling conflict positively
Must demonstrate strong problem solving, multi-tasking, critical thinking skills, and a strong sense of urgency
Experience in call logging systems preferred
Experience in a customer service-focused call center preferred
Working Conditions
Normal office working conditions
Hybrid / Flexible working conditions
Physical Requirements
Sitting
Standing (not walking)
Walking
Kneeling/Stooping/Bending
Lifting up to 10 pounds
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
Company Info
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.
For more than 85 years, Tractor Supply has been passionate about serving the needs of recreational farmers, ranchers, homeowners, gardeners, pet enthusiasts and all those who enjoy living Life Out Here. Tractor Supply is the largest rural lifestyle retailer in the U.S., ranking 296 on the Fortune 500. The Company’s more than 52,000 Team Members are known for delivering legendary service and helping customers pursue their passions, whether that means being closer to the land, taking care of animals or living a hands-on, DIY lifestyle. In store and online, Tractor Supply provides what customers need – anytime, anywhere, any way they choose at the low prices they deserve.
As part of the Company’s commitment to caring for animals of all kinds, Tractor Supply is proud to include Petsense by Tractor Supply, a pet specialty retailer, and Allivet, a leading online pet pharmacy, in its family of brands. Together, Tractor Supply is able to provide comprehensive solutions for pet care, livestock wellness and rural living, ensuring customers and their animals thrive. From its stores to the customer’s doorstep, Tractor Supply is here to serve and support Life Out Here.
As of June 28, 2025, the Company operated 2,335 Tractor Supply stores in 49 states and 207 Petsense by Tractor Supply stores in 23 states.
Offices: 5401 Virginia Way, Brentwood, TN 37027, US · 151 Tractor Drive, Macon, GA 31216, US · 100 Raines Drive, Franklin, Kentucky 42134, US · 12851 Dovers Street, Waverly, Nebraska 68462, US · 320 Enterprise Drive, Pendleton, Indiana 46064, US
Based on 471 listings with disclosed salaries, most administrative jobs in Tennessee pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Tennessee right now?
There are currently 5,931 open administrative positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Tennessee?
Companies currently hiring include Covenant Health, Vanderbilt University Medical Center, Erlanger, Ascension, Baptist Memorial Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Tennessee?
Yes — 684 of the 5931 open administrative positions offer remote or hybrid work (311 remote, 373 hybrid).
How do I apply for Administrative jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.