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Full-time
high school, associate degree
Paid vacations, Paid holidays, Educational assistance, Educational reimbursement, Health care, Vision coverage
Posted 31d ago
~40 hrs/week
Responsibilities
The Account Specialist serves as the primary contact for customers and sales teams, managing order entry and processing within Microsoft Dynamics 365. They are responsible for ensuring billing accuracy, resolving order-related complaints, and coordinating with internal departments to meet customer needs.
Requirements
Candidates must have a high school diploma and 1-2 years of experience in customer service or order processing, preferably within manufacturing or distribution. Proficiency in Microsoft Office and experience with ERP systems is required.
Full job description
Fresh Mark is looking for an Account Specialist to join our sales team. In this role, you will be the primary point of contact for our customers and sales team, handling inquiries, processing orders, and ensuring smooth account administration. If you thrive in a fast-paced environment and take pride in accuracy and responsiveness, we want to hear from you.
What You'll Do
Serve as a first point of contact for customers and the sales team, responding to inbound phone and e-mail inquiries regarding orders, pricing, shipping, invoicing, and order status in a timely and professional manner
Enter and process customer orders accurately in Microsoft Dynamics 365, including both manual orders and EDI transactions, ensuring all details are correct before confirmation
Review orders and invoices for accuracy prior to shipment or billing, catching and correcting discrepancies before they reach the customer
Identify order-related issues and complaints, route them to the appropriate internal department with complete information, and follow up as needed to ensure resolution
Coordinate with Transportation Claims situations by promptly forwarding complete intake information
Process customer account transactions including credits, deductions, and short payments accurately and within required timeframes
Maintain pricing in Dynamics that is consistent with Sales-approved information, including seasonal manual pricing entered by purchase order instructions
Issue order confirmations to customers, the sales team, and brokers, and keep all parties informed of any changes or updates
Support day-to-day administrative needs including sample requests, check requests, customer portal access, and preparation of daily and weekly reports
Work cross-functionally with Sales, Transportation, Finance, and Operations to ensure customer needs are met and issues are resolved efficiently
What We’re Looking For
High school diploma or equivalent required; associate degree or higher preferred
1-2 years of customer/account service, order processing, or administrative experience, preferably in manufacturing, food production, or distribution
Experience with ERP or order management systems; Microsoft Dynamics 365 experience is a plus
Strong attention to detail and accuracy, especially with data entry
Clear and professional communication skills, both written and verbal
Comfortable managing multiple tasks and priorities at the same time
Proficient in Microsoft Office, including Outlook and Excel
Reliable, organized, and able to follow established procedures
What We Offer
Competitive pay and benefits package
Stable, full-time employment with a well-established company
Supportive team environment
Opportunities for growth within the organization
Why Fresh Mark?
Fresh Mark offers a competitive compensation and benefits package designed to support the health, financial security, and professional growth of our employees, including:
Paid vacations and holidays
Educational assistance and reimbursement
Health care with low premiums and deductibles
Vision coverage
401(k) with company match
About Fresh Mark, Inc.
At Fresh Mark, our people are our greatest asset. This commitment is not a tagline; it is embedded in our culture and reflected in every decision we make. We invest in our employees at every level, providing the tools, leadership development, and organizational support necessary to advance both individual careers and the company as a whole.
An American-owned and operated company with more than a century of industry leadership, Fresh Mark's Sugardale brand is synonymous with quality, craftsmanship, and consistency. Our portfolio of premium meat products, including bacon, ham, hot dogs, deli meats, pepperoni, and specialty items, generates annual sales exceeding $1 billion and continues to grow.
Fresh Mark welcomes all interested people to apply for job opportunities in our company. We pride ourselves in being a diverse company and we consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any legally protected status.
All applicants applying for positions with Fresh Mark must accept the Employment Application Consent Form to continue their candidacy. Please clickHERE for instructions.
Fresh Mark is a drug free workplace.
#LI-Onsite
Related keywords
Microsoft Dynamics 365ERPEDIOrder ManagementManufacturingFood ProductionDistributionAccount AdministrationInvoicingTransportation ClaimsMicrosoft OfficeExcelOutlookCustomer PortalData Entry
Proudly feeding families, friends and fans in our local communities, across the country and around the world.
Industry
Food and Beverage Manufacturing
Company size
1,001-5,000 employees
Founded
1920
Headquarters
Massillon, OH
LinkedIn followers
6,694
Leading food service operations, restaurant chains, retailers, and other customers today demand innovative thinking and premium products from their suppliers. And that’s what Fresh Mark, Inc. has been delivering since 1920. From around the corner to across the globe, we make products people love to eat, and we’ve grown from our roots in Northeast Ohio as a regional provider, to a nationwide supplier of Sugardale® bacon, ham, hot dogs, deli and Sandwich Ready®, dry sausage, and other specialty meat items.
Family-owned for generations, we continue to honor the recipes, traditions and good business practices that we built our business on nearly a century ago with a demonstrated record of providing customized solutions to our partners.
Quality and safety are at the heart of our company values, after all, feeding families is a great responsibility. Fresh Mark, Inc. employees are constantly striving for excellence and looking for ways to evaluate and elevate everything we do.
Our corporate headquarters is located in Massillon, Ohio where our business was founded nearly a century ago. All of our facilities are located within 45 miles of headquarters, enabling our corporate and executive staff to visit them daily. From these locations our products are developed, produced and delivered under the Sugardale and Superior® brands.
To learn more about our company and products, visit us at:
www.freshmark.com
www.sugardale.com
www.sugardalefoods.com
Offices: 1888 Southway Street SW, Massillon, OH 44646, US · 1600 Harmont Avenue NE, Canton, OH 44705, US · 1735 South Lincoln Way, Salem, OH 44460, US · 950 Cloverleaf Street SE, Massillon, OH 44646, US
FoodCustomized SolutionsBaconHamDry SausageHot DogsDeliand Specialty MeatsAgricultureFood and Beverage
Based on 989 listings with disclosed salaries, most administrative jobs in Ohio pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Ohio right now?
There are currently 9,495 open administrative positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Ohio?
Companies currently hiring include Bon Secours Mercy Health, University Hospitals, TriHealth, Nationwide Children's Hospital, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Ohio?
Yes — 1000 of the 9495 open administrative positions offer remote or hybrid work (331 remote, 669 hybrid).
How do I apply for Administrative jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.