Job Classification: Technology - Admin & Support About PGIM Quantitative Solutions (PQS) PGIM Quantitative Solutions (PQS) is a global investment manager within PGIM, the asset management business of Prudential Financial…
Skills: Windows OS, macOS, Active Directory, Microsoft 365, VDI
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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Paid Time Off
Posted 50d ago
~40 hrs/week
Responsibilities
Serve as the primary point of contact for IT incidents and service requests across Windows and macOS environments. Manage end-user devices, user accounts in Active Directory, and maintain hardware inventory and documentation.
Requirements
Requires experience supporting enterprise Windows and macOS systems, VDI, and Microsoft 365 with strong troubleshooting skills. Preference is given to candidates with Agile experience, Scrum certification, and a history of mentoring junior staff.
Full job description
Job Classification:
Technology - Admin & Support
About PGIM Quantitative Solutions (PQS)
PGIM Quantitative Solutions (PQS) is a global investment manager within PGIM, the asset management business of Prudential Financial. PQS leverages advanced quantitative research, data science, and technology-driven strategies to deliver innovative investment solutions across asset classes. The organization combines deep financial expertise with cutting-edge infrastructure and engineering capabilities to support scalable, resilient, and highly secure investment platforms. Technology plays a critical role in enabling PQS to operate efficiently, manage risk, and deliver value to clients in a fast-paced and highly regulated environment.
Who We Look For
We are seeking a hands-on, service-oriented IT professional who thrives in a fast-paced, collaborative environment. The ideal candidate brings a strong technical foundation across end-user technologies and demonstrates a proactive, customer-first mindset.
This individual is not only a capable problem solver but also a natural team leader; someone who can guide junior team members, identify process improvements, and drive operational excellence within the Service Desk function. Strong communication skills, attention to detail, and the ability to work across multiple technology domains are essential.
What You Will Do
Serve as the primary point of contact for IT incidents and service requests, ensuring a high level of customer satisfaction
Troubleshoot and resolve hardware, software, mobile, and connectivity issues across a Windows and macOS environment
Log, track, and manage incidents and requests using ITSM tools in alignment with best practices
Escalate complex issues to internal teams or vendors and ensure timely follow-through to resolution
Install, configure, and maintain end-user devices, applications, and peripherals
Support onboarding and offboarding processes, including provisioning access, configuring devices, and recovering assets
Manage hardware inventory and maintain accurate asset records
Administer user accounts and access within Active Directory and other enterprise systems
Ensure compliance with security policies, access controls, and asset management standards
Develop and maintain knowledge base articles, documentation, and standard operating procedures
Identify recurring issues and recommend process improvements to enhance service delivery
Participate in Agile ceremonies and collaborate with Infrastructure, Security, and Application teams
Support office moves, workstation setups, and related physical infrastructure tasks
Participate in an on-call rotation and provide after-hours support as needed
What You Will Need
Experience supporting Windows and macOS operating systems in an enterprise environment
Working knowledge of virtual desktop infrastructure (VDI) and VMware platforms
Experience with endpoint patching, vulnerability remediation, and system updates
Strong troubleshooting and problem-solving skills across hardware and software issues
Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams
Excellent written and verbal communication skills with a strong customer-service focus
Ability to work independently while contributing effectively within a team environment
Flexibility to support after-hours or weekend work when required
What We Would Love to See
Experience working within Agile environments, with Scrum certification (e.g., CSM, PSM) or equivalent experience strongly preferred—demonstrating the ability to participate effectively in stand-ups, sprint ceremonies, and continuous improvement initiatives
Demonstrated experience mentoring or supporting junior Service Desk team members
Familiarity with ITSM frameworks (e.g., ITIL) and continuous improvement practices
Experience supporting hybrid or remote workforce environments, including VDI solutions
Exposure to enterprise security and compliance standards in a regulated environment
Strong documentation and knowledge-sharing habits
A proactive mindset with the ability to identify trends, risks, and operational gaps
What we offer you:
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email [email protected].
If you are experiencing a technical issue with your application or an assessment, please email [email protected]to request assistance.
We are PGIM. Delivering time‑tested, deep expertise across public and private markets.
Industry
Financial Services
Company size
1,001-5,000 employees
Headquarters
Newark, NJ
LinkedIn followers
164,057
Total funding
$5.2B
PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU) is built on a 150-year legacy of strength, stability, and disciplined risk management through more than 30 market cycles. Managing $1.4 trillion in assets*, PGIM offers clients deep expertise across public and private asset classes, delivering a diverse range of investment strategies and tailored solutions—including fixed income, equities, real estate and alternatives. With 1,500+ investment professionals across 40 offices in 20 countries, we serve retail and institutional clients worldwide. For more information, visit pgim.com.
Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com.
*As of March 31. 2026.
Important disclosures regarding your use of this LinkedIn page can be found at → PGIM.com/Disclaimer
Offices: Chicago, IL, US · Miami, Florida, US · Orlando, Florida, US · Atlanta, Georgia, US · Dallas, Texas, US
How much do Administrative jobs in New Jersey pay?
Based on 1282 listings with disclosed salaries, most administrative jobs in New Jersey pay between $52k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in New Jersey right now?
There are currently 6,065 open administrative positions in New Jersey listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in New Jersey?
Companies currently hiring include Hackensack Meridian Health, Cooper University Health Care, Atlantic Health, Summit Health, Laboratory Corporation of America Holdings, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in New Jersey?
Yes — 673 of the 6065 open administrative positions offer remote or hybrid work (191 remote, 482 hybrid).
How do I apply for Administrative jobs in New Jersey?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.