Maryland, United States · Remote OK
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and governme…
Skills: Customer Service, Case Management, ADA Compliance, Complaint Management, Salesforce
Greenbelt, Maryland, United States · On-site
$39k–$59k/yr
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team…
Skills: Operations room coordination, Project support, Scheduling, Technical writing, Process development
Baltimore, Maryland, United States · On-site
$15/hr–$17/hr
Front Desk Clerk Job Title: Front Desk Agent Status: NON-EXEMPT Reports to:GM Position Summary: The main functions of the Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in and che…
Skills: Customer service, Front desk operations, Communication, Problem solving, Microsoft Office
Berlin, Maryland, United States · On-site
Dive into Blue Water! We’re a fast-growing hospitality crew, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002. From cozy campsites to splashy water parks to luxe suites, we create un…
Skills: Customer service, Staff supervision, Operations management, Room allocation, Shift management
Baltimore, Maryland, United States · On-site
$15/hr–$18/hr
Front Desk Clerk Job Title: Front Desk Agent Status: NON-EXEMPT Reports to:GM / AGM Position Summary: The main functions of the Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in a…
Skills: Customer Service, Front Desk Operations, Communication, Problem Solving, Microsoft Office
Baltimore, Maryland, United States · On-site
$18/hr
GardaWorld is shaping the future of cash management! We provide our clients with solutions in every phase of their cash supply chain, including secured transportation, cash management, cash vault processing, forecasting,…
Skills: Cash handling, Supervision, Currency verification, Computer skills, Detail-oriented
Baltimore, Maryland, United States · On-site
$16/hr–$17/hr
Front Desk Clerk Job Title: Front Desk Agent Status: NON-EXEMPT Reports to: AGM Position Summary: The main functions of the Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in and c…
Skills: Customer service, Front desk operations, Communication, Problem solving, Cash handling
Ocean City, Maryland, United States · On-site
$55k–$60k/yr
Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality indust…
Skills: Housekeeping management, Team leadership, Staff recruitment, Performance management, Inventory management
Baltimore, Maryland, United States · On-site
$17/hr–$20/hr
Job Title: Housekeeping Supervisor Status: NON-EXEMPT Reports to: AGM Position Summary: The primary responsibility of the Housekeeping Supervisor, is to oversee the housekeeping staff and their activities, to ensure the …
Skills: Housekeeping management, Staff supervision, Quality control, Inventory management, Performance management
Laurel, Maryland, United States · On-site
$21/hr–$25/hr
Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance Compensation / Job Specifics This position is posted at $21 - $25/hr This position is in-person in …
Skills: Scheduling, Dispatching, Route Coordination, Estimating, Inventory Management
Silver Spring, Maryland, United States · On-site
$19/hr–$27/hr
Employment Type:Full timeShift:Day Shift Description: Job Title: Central Sterile Processing Tech II Employment Type: Full-time Shift: Day (8-4:30pm or 9-5:30pm) Location: Silver Spring Position Purpose Under minimal supe…
Skills: Sterile processing, Decontamination, Sterilization, Instrument tray preparation, Infection control
Baltimore, Maryland, United States · On-site
$25/hr–$29/hr
Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a rel…
Skills: ADA compliance, Interviewing, Functional assessment, Documentation, Case management
Silver Spring, Maryland, United States · On-site
$19/hr–$28/hr
Employment Type:Full timeShift:Day Shift Description: Job Title: Discharge Planning Assistant Employment Type: Full time Shift: Day Location: Silver Spring Position Highlights: Competitive salary Benefits – Medical, Dent…
Skills: Discharge planning, Case management, Medical terminology, Patient care, Referral coordination
Silver Spring, Maryland, United States · Hybrid
$80k–$90k/yr
About A Wider Circle The mission of A Wider Circle is to advance equity in the greater Washington, DC region by fostering the exchange of goods, skills, and connections from neighbor to neighbor, and by engaging in advoc…
Skills: People management, Project management, Strategic planning, Operational leadership, Program management
Aberdeen Proving Ground, Maryland, United States · On-site
$63k–$130k/yr
Job Title: Logistics Specialist Job Category: Intelligence Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The …
Skills: Logistics operations, Inventory management, Supply chain efficiency, Warehouse management, Material handling
Severna Park, Maryland, United States · On-site
$17/hr–$17/hr
Meals on Wheels of Central Maryland, Inc., a premiere provider of services to the aging, is committed to providing nutritious and fulfilling meals to homebound individuals. Our dedicated staff and volunteers prepare and …
Skills: Food safety, Sanitation, Volunteer management, Interpersonal skills, Record keeping
Montgomery County, Maryland, United States · Hybrid
$60k–$90k/yr
Shulman Rogers is seeking a Word Processor & Administrative Support Specialist to provide high-quality document production and administrative support to attorneys and practice groups across the firm. This position is res…
Skills: Word processing, Document production, Proofreading, Editing, Legal document formatting
Princess Anne, Maryland, United States · On-site
$16/hr–$16/hr
Job DetailsJob Location: Somerset County TCCF - Princess Anne, MD 21853Position Type: Part TimeSalary Range: $16.00 - $16.00 HourlyDuties: Developing employment plans and performing individual assessments. Assist with sp…
Skills: Employment planning, Individual assessments, Ms word, Excel, Google forms
Baltimore, Maryland, United States · Remote Solely
$30k–$40k/yr
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Facility security, NISP compliance, NISPOM, DISS, NBIS
Annapolis, Maryland, United States · On-site
$17/hr–$27/hr
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SummaryThe Medical Assistant is responsible for all departmental fun…
Skills: Medical Assistant, Patient Care, Vital Signs, Medical History, Venipuncture
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves coordinating ADA accommodations for test candidates and managing the end-to-end candidate experience. It also requires resolving escalations, complaints, and appeals while collaborating with internal teams to improve service processes.
Candidates must have a High School Diploma or GED and at least 2 years of experience handling customer escalations. Proficiency in Microsoft Office and experience with Salesforce or case management is preferred.
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
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JOB TITLE: |
Testing Accommodation Advocate |
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REPORTS TO: |
Supervisor, Testing Accommodations |
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DEPARTMENT: |
Candidate Services |
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LOCATION: |
6211 Greenleigh Avenue, Suite 400 Middle River, MD 21220 |
(Position is fully remote after training)
JOB OVERVIEW
The role of a Testing Accommodation Advocate is to deliver exceptional customer service while ensuring candidates with approved ADA (Americans with Disabilities Act) accommodations exams are arranged respectively while managing candidate complaints, refunds, reimbursements, displacements and appeals are resolved in a timely and compliant manner while working closely with internal teams and clients to implement the best possible solution.
As the candidate facing entry point for testing accommodations, critical defects and escalations, Testing Accommodation and Candidate Care Specialist are the key to service excellence – utilizing on the spot problem solving, lateral thinking, and process application and cross functional communications to strengthen the value of the Prometric’s brand.
RESPONSIBILITIES
Customer Service
Complaint Management
Continuous Improvement
Process and Tools
Subject Matter Expert (SME) and Change Champion
QUALIFICATION REQUIREMENTS
PHYSICAL JOB REQUIREMENTS
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
Empowering a skilled global workforce to solve tomorrow’s challenges through transformative education and opportunity.
Prometric is a global leader in credentialing and skills development. With 30+ years of experience and the largest test center network, we empower organizations to build tomorrow’s workforce across all industries and professions. 🌍 8K+ test centers | 180+ countries | 70 languages
Offices: 7941 Corporate Drive, White Marsh, MD 21236, US · Finnabair Crescent, Dundalk, County Louth, IE
Based on 1347 listings with disclosed salaries, most administrative jobs in Maryland pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 3,907 open administrative positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include John Hopkins University, Mercy Medical Center, Baltimore, MD, University of Maryland Medical System, University System of Maryland, PM Pediatric Care, among others. Browse the listings above to see every active employer.
Yes — 787 of the 3907 open administrative positions offer remote or hybrid work (181 remote, 606 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
