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Jobs at Bray and Scarff (Now Hiring) — 4 open

Bray and Scarff logoBray and Scarff

Field Service Dispatch Coordinator

Laurel, Maryland, United States · On-site

$19/hr–$23/hr

Entry level

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance Compensation / Job Specifics This position is posted at $19 - $23/hr This position is in-person in …

Skills: Scheduling, Customer Service, Administrative Support, Verbal Communication, Computer Proficiency

Bray and Scarff logoBray and Scarff

Appliance Delivery Office Coordinator

Laurel, Maryland, United States · On-site

$21/hr–$24/hr

Mid level

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance Compensation / Job Specifics This position is posted at $21 - $24/hr This position is in-person in …

Skills: Billing, Invoicing, Shipment Verification, Auditing, Microsoft Excel

Bray and Scarff logoBray and Scarff

Assistant Store Manager

Fairfax County, Virginia, United States · On-site

$90k–$130k/yr

Senior

Benefits: 401(k) matching Bonus based on performance Employee discounts Flexible schedule Health insurance Paid time off Bray and Scarff is seeking to add an Assistant Store Manager to the team. If you are a sales leader…

Skills: Sales Leadership, Consultative Sales, CRM Tools, Prospecting, Customer Relationship Management

Bray and Scarff logoBray and Scarff

Assistant Store Manager

Arlington County, Virginia, United States · On-site

$90k–$130k/yr

Senior

Benefits: 401(k) matching Bonus based on performance Employee discounts Flexible schedule Health insurance Paid time off Bray and Scarff is seeking to add an Assistant Store Manager to the team. If you are a sales leader…

Skills: Sales Leadership, Consultative Sales, CRM Tools, Prospecting, Big Ticket Sales

Bray and Scarff logo

Field Service Dispatch Coordinator

Bray and Scarff

Laurel, Maryland, United States • On-site

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Entry level

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  • $19/hr–$23/hr
  • Full-time
  • 401(k), 401(k) Matching, Dental Insurance, Health Insurance, Paid Time Off, Training & Development
  • Posted 6h ago
  • ~40 hrs/week

Responsibilities

The coordinator manages incoming service requests and schedules appointments for field technicians. They are responsible for maintaining accurate documentation and communicating timing and expectations to customers.

Requirements

Previous experience in customer service or administrative roles is preferred. Candidates must possess strong communication skills and the ability to work in a fast-paced environment using basic scheduling tools.

Full job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Compensation / Job Specifics
  • This position is posted at $19 - $23/hr
  • This position is in-person in Laurel Maryland
  • This work days for this position are Monday - Friday
  • Monday - Friday : 8:00AM - 5:00PM
Job Summary:
The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. Coordinator 1 focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.
Essential Duties:
· Answer incoming calls and log service requests accurately
· Schedule service appointments based on technician availability and standard procedures
· Provide customers with clear explanations of scheduling expectations and next steps
· Record call details, technician updates, and relevant notes in company systems
· Assist technicians by confirming addresses, time windows, and basic job information
· Monitor scheduled calls and notify the team of potential delays or changes
· Support the dispatch and customer service teams with documentation and updates
· Learn routing procedures, company systems, and scheduling rules
· Provide professional and timely communication to customers and internal teams
· Follow all office procedures and service department guidelines
· Any other duties as assigned

Qualifications:
· Previous experience in a customer service or administrative role preferred
· Strong verbal communication skills
· Ability to work in a fast paced environment
· Proficiency with computers and basic scheduling tools
· Strong organizational skills
· Attention to detail in documentation
· Ability to remain calm and supportive during customer interactions
· Willingness to learn routing processes and service department procedures
Physical Requirements:
· Ability to sit at a computer for extended periods
· Regular use of phone systems and office technology
· Ability to lift up to ten pounds for occasional office related tasks
Work Environment:
· Office setting within a busy service department
· Fast paced environment with constant communication needs
· Regular interaction with dispatchers, customer service staff, technicians, and leadership
· Work requires managing shifting priorities and time sensitive requests

Related keywords

Field ServiceDispatchSchedulingCustomer ServiceAdministrativeRoutingCall LoggingService CoordinationOffice ProceduresTime Management

About Bray and Scarff

LinkedInVisit site

#1 Local & Independent Appliance Retailer in the Region

Industry
Retail
Company size
201-500 employees
Founded
1930
Headquarters
Chevy Chase, Maryland
LinkedIn followers
813

Bray & Scarff is the number one local and independent appliance retailer. Today, we are the number one local and independent appliance retailer operating 15 retail stores serving the Maryland, Virginia, and the District of Columbia. We are a one-stop shop for premium appliance sales, installation, service, and kitchen remodeling. We have factory-trained experts to serve customers to the best of their needs in every department. Visit www.brayandscarff.com/careers to learn more about opportunities within our company!

Offices: 6801 Wisconsin Avenue, Chevy Chase, Maryland 20815, US · 5715 Lee Highway, Arlington, Virginia 22207, US · 11923 Lee Highway, D – H, Fairfax, Virginia 22030, US · 2087 West Street, Annapolis, Maryland 21401, US · 10015 York Road, Cockeysville, Maryland 21030, US

Consumer GoodsFood and Beverage
View all jobs at Bray and Scarff

About Bray and Scarff

LinkedInVisit site

#1 Local & Independent Appliance Retailer in the Region

Industry
Retail
Company size
201-500 employees
Founded
1930
Headquarters
Chevy Chase, Maryland
LinkedIn followers
813

Bray & Scarff is the number one local and independent appliance retailer. Today, we are the number one local and independent appliance retailer operating 15 retail stores serving the Maryland, Virginia, and the District of Columbia. We are a one-stop shop for premium appliance sales, installation, service, and kitchen remodeling. We have factory-trained experts to serve customers to the best of their needs in every department. Visit www.brayandscarff.com/careers to learn more about opportunities within our company!

Offices: 6801 Wisconsin Avenue, Chevy Chase, Maryland 20815, US · 5715 Lee Highway, Arlington, Virginia 22207, US · 11923 Lee Highway, D – H, Fairfax, Virginia 22030, US · 2087 West Street, Annapolis, Maryland 21401, US · 10015 York Road, Cockeysville, Maryland 21030, US

Consumer GoodsFood and Beverage
View all jobs at Bray and Scarff

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