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$20/hr–$26/hr
Full-time
associate degree
Posted 6d ago
~40 hrs/week
Responsibilities
The Clinical Office Coordinator manages day-to-day administrative operations and patient flow for behavioral health clinical services. This includes overseeing provider scheduling, EHR documentation standards, and ensuring compliance with regulatory and payor standards.
Requirements
Candidates should possess an associate's degree in administration or 5 years of related experience, preferably in a behavioral health clinical setting. Basic computer skills and the ability to meet physical demands, including lifting up to 50 pounds, are required.
Full job description
Description
POSITION SUMMARY
The Clinical Office Coordinator is responsible for the day-to-day administrative operations of Kelberman’s behavioral-health clinical services. This role ensures efficient practice operations and exceptional patient experience. The Clinical Office Coordinator partners closely with clinical leadership to optimize patient registration and scheduling, manage clinic inquiries, and ensure a welcoming, professional office space.
ESSENTIAL RESPONSIBILITIES
Role responsibilities include but are not limited to the following:
Manage clinical operation workflows, scheduling, and patient flow
Oversees provider scheduling, including calling patients, inputting appointments into EHR, scheduling telehealth visits, and checking patients in for service.
Monitor visit closure and ensure all encounters are documented accurately per regulatory and payor standards
Monitor productivity, access, and no-show rates
Assist with clinical intake processes, including sending, collecting, and filing intake documentation
Manage clinic inquiries via phone, email, and in-person correspondence
Resolve patient concerns professionally and empathetically
Oversee EHR documentation standards
Supports quality improvement initiatives tied to clinical performance indicators
Support audits, surveys, and regulatory reviews
Supports clinical quality measures, reporting requirements, and compliance initiatives
Partner with clinical leadership to align operational strategy with quality-of-care goals
Contribute to a collaborative, mission-driven, patient-centered culture
Demonstrate excellent work attendance by being punctual and reliable for all scheduled shifts and meetings
Ensure compliance with all pertinent government and agency regulations and operating standards
Other duties as assigned
WORK ENVIRONMENT & PHYSICAL DEMANDS
Job related tasks may involve possible exposure to blood, body fluids, tissue or spills or splashes from these substances. May have exposure to unpredictable individuals and situations when working at Kelberman sites.
OSHA exposure category l.
The employee frequently is required to stand, walk and sit. Must be able remain in a stationary position for extended periods of time.
Must be able to bend, twist, reach.
Must have the ability to lift up to 50 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising work-flow and efficiency.
This position has regular and substantial unsupervised or unrestricted physical contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under OPWDD (Office for People with Developmental Disabilities) and/or OCFS (Office of Child and Family Services).
· Associate’s degree in administration or 5 years of related experience.
· Behavioral health clinical office experience preferred.
· Knowledge of basic computer skills.
· Willing to train the right person.
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Kelberman is an organization specializing in autism support and services throughout all stages of life. In 2005, Kelberman incorporated as a non-profit organization. Today, it supports over 1,000 children and adults, and employs over 300 full and part-time staff. Kelberman supports people with intellectual and developmental disabilities and their families, fostering a sense of belonging within the community. Kelberman provides a variety of services centered on the person and their specific abilities and goals throughout life. Support and services include diagnostic evaluations, preschool and early education, behavioral health, counseling, home and community supports, an inclusive summer camp, and employment and residential housing options. Kelberman is also proud to provide educational and recreational opportunities to families and the community.
Offices: 2513 Sunset Ave, Utica, New York 13502, US · 2608 Genesee Street, Utica, NY 13502, US · 100 Intrepid Ln, Syracuse, New York 13205, US
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