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$37k–$62k/yr
Full-time
high school
Health Insurance, 401(k) matching, Pension Plan, Paid Time Off, Wellness Program, Mental health program
Posted 3d ago
~40 hrs/week
Responsibilities
The Customer Service Associate handles high-volume inbound inquiries via phone, email, and chat to provide accurate and empathetic support. They must navigate multiple systems simultaneously while documenting information according to company guidelines.
Requirements
Candidates must possess a high school diploma or GED and have prior customer service experience. Strong communication skills, technical proficiency, and the ability to work in a fast-paced environment are essential.
Full job description
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Customer Experience, Customer Service, Operations
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$37,400.00 - $61,600.00
Target Openings
5
What Is the Opportunity?
Do you have a strong desire to help others? Can you provide a superior customer experience while maintaining a high level of professionalism and productivity? As the first contact for customers, agents, brokers and/or internal business partners, the Operations Customer Service team at Travelers play a key role in providing a positive experience. In the role of Customer Service Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers.
What Will You Do?
Successfully complete applicable new hire training.
Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
Navigate multiple systems and platforms simultaneously while interacting with the customer.
Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
May support departmental projects and initiatives and take on other developmental opportunities.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Prior customer service experience.
Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer’s needs.
Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.
Ability to analyze information and think critically to make informed decisions.
Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment.
Flexibility and resiliency to navigate change.
Desire to continuously acquire new skills and knowledge.
What is a Must Have?
High school diploma or GED.
What Is in It for You?
Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
Travelers – taking care of our customers, communities and each other.
Industry
Insurance
Company size
10,001+ employees
Founded
1853
Headquarters
New York, NY
LinkedIn followers
481,818
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 170 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other.
Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers.
Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount.
By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.
Please see our Social Media Guidelines: www.travelers.com/about-travelers/social-media/guidelines.
Offices: 485 Lexington Avenue, New York, NY 10017-2630, US · 1 Tower Sq, Hartford, CT 06103, US
How much do Administrative jobs in Washington pay?
Based on 1002 listings with disclosed salaries, most administrative jobs in Washington pay between $60k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Washington right now?
There are currently 5,472 open administrative positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Washington?
Companies currently hiring include MultiCare Health System, PROVIDENCE MEDICAL INSTITUTE, UW Medicine, Costco Wholesale, Virginia Mason Franciscan Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Washington?
Yes — 705 of the 5472 open administrative positions offer remote or hybrid work (180 remote, 525 hybrid).
How do I apply for Administrative jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.