Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We …
Skills: Foreclosure processing, Mortgage servicing, Black Knight/LPS, Microsoft Outlook, Microsoft Excel
Customer Service Operations Associate, Billing Resolution
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$29k–$49k/yr
Entry level$1.8B raised
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Full-time
high school, bachelor degree
Medical insurance, Dental insurance, Vision insurance, Health savings account, 401(k) retirement plan, Paid maternity leave
Posted 10d ago
~40 hrs/week
Responsibilities
The Foreclosure Specialist III monitors and processes accounts throughout the foreclosure lifecycle, ensuring adherence to investor, insurer, and client requirements. They manage a pipeline of loans, coordinate with legal counsel, and prepare necessary documentation for foreclosure sales and property preservation.
Requirements
Candidates must have a high school diploma or equivalent, with a college degree preferred. At least 5 years of direct foreclosure or mortgage servicing experience is required, along with proficiency in Black Knight/LPS and Microsoft Office.
Full job description
Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function
The Foreclosure Specialist III monitors and processes accounts that are in the foreclosure process.
Principal Duties
Completes pre-foreclosure reviews to ensure loans are referred for foreclosure based on company requirements.
Completes, monitors progress, and ensures deadlines are met for invoice approval, foreclosure referrals, foreclosure bidding instructions and other tasks.
Completes, monitors progress, and ensures deadlines are met for property preservation, order values, and inspections. Calculates and prepares reinstatement, payoff figures, and other debt information to attorneys.
Manages a pipeline of foreclosure loans to ensure timely processing and adherence to investor, insurer, and client requirements.
Provides adequate and accurate information to assigned foreclosure counsel.
Prepares bidding instructions for utilization at foreclosure sale.
Manages daily exception report to confirm adequate oversight of assigned pipeline.
Completes follow-ups with foreclosure counsel to obtain all foreclosure documentation as required.
Makes and answers calls from attorney firms and vendors.
Works with network of attorneys and management team to develop strategic resolution plans for aging actions within foreclosure process.
Maintains working knowledge of in-depth foreclosure requirements of investors, insurers, and clients to ensure premier performance.
Manages attorneys to ensure Foreclosure process is consistently progressing.
Ensures accounts are properly documented with accurate and comprehensive status updates.
Follows established company guidelines, department policies and procedures.
Ensures compliance with all investor requirements.
Identify opportunities to shorten timelines, drive performance and minimize loss.
Assists management team in development of talent through mentoring of junior staff members.
Performs other duties and projects as assigned by Management.
Education and Experience Requirements
High school diploma or equivalent required.
College degree preferred.
5+ years direct foreclosure or mortgage servicing related experience preferred.
Previous experience in law office or mortgage servicing company required.
Knowledge, Skill, and Ability Requirements
Good computer and internet skills.
Good verbal and written communication skills.
Must be a self-starter with excellent time management skills and be able to work with general supervision applying established procedures and specific standards.
Proficiency of Black Knight/LPS required.
Proficiency in Microsoft Office- Outlook and Excel required.
SQL/Tableau experience preferred
Ability to multi-task in an environment of changing priorities by maintaining a daily worklist in addition to other assignments.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Based on 2171 listings with disclosed salaries, most administrative jobs in Texas pay between $48k–$96k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Texas right now?
There are currently 24,079 open administrative positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Texas?
Companies currently hiring include Texas Health and Human Services, Prairie View A&M University, UTMB School of Health Professions, Aiken Regional Medical Centers, University of Texas Southwestern Medical Center, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Texas?
Yes — 2782 of the 24079 open administrative positions offer remote or hybrid work (967 remote, 1815 hybrid).
How do I apply for Administrative jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.