Overview Texas Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our San Marcos East team! At Confluent Health and our family of aff…
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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Family Building And Parental Leave, 401(k) With Employer Matching
Posted 6d ago
Apply by Jul 31
~40 hrs/week
Responsibilities
The Care Coordinator manages front desk operations, including patient scheduling, insurance verification, and payment collection. They are responsible for creating a welcoming environment and ensuring efficient patient flow within the clinic.
Requirements
Candidates must have a High School Diploma or GED and at least one year of experience in a customer-facing role. Strong organizational skills, basic computer proficiency, and the ability to handle phone communications professionally are required.
Full job description
Overview
Texas Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our San Marcos East team!
At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.
What we offer:
Health, Dental, and Vision Insurance
Paid Time Off
Family Building and Parental Leave Benefits
401(k) with employer matching up to 4%
Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations
Responsibilities
Create a welcoming, professional first impression for patients, visitors, and referral sources
Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation
Qualifications
What We’re Looking For:
You don't need a healthcare background to be great in this role — but you do need to be someone who genuinely enjoys helping people, thrives in a busy environment, and takes ownership of your work. If you've worked in any customer-facing role and want to build a career in healthcare, we want to hear from you.
High School Diploma or GED required
1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette
About
Compensation:$16-$18/HR
Location: San Marcos, Texas78666
Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [email protected].
Texas Physical Therapy Specialists is a Texas-based, private physical therapy practice group. As a proud member of the Confluent Health family, TexPTS positively impacts patients' lives by delivering the best care and results through proven research, innovative treatments and technologies, and an approach that treats patients like family. For more information, visit texpts.com.
Offices: 7505 N Loop 1604 E, Suite 101, Live Oak, Texas 78233, US · 10526 W Parmer Ln, Suite 403, Austin, Texas 78717, US · 11601 US-290, Suite A012, Austin, Texas 78737, US · 1111 W 34th St, Suite 101, Austin, Texas 78705, US · 6836 Austin Center Blvd, Suite 1-180, Austin, Texas 78731, US
Manual Physical TherapyEMG/NSC TestingWellness and FitnessSpine CareSports MedicineTMD PainOrthopaedicsAquaticsand Hand TherapyHealth Care
Based on 2104 listings with disclosed salaries, most administrative jobs in Texas pay between $48k–$97k per year. Individual offers vary with seniority, company size, and specialization.
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