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Full-time
high school
Posted 6d ago
~40 hrs/week
Responsibilities
Provide professional support to customers across multiple channels including calls, chat, and email while resolving operational issues. Actively cross-sell bank products and services while maintaining accurate records and adhering to company policies.
Requirements
Requires a high school diploma or equivalent and 6-12 months of banking or call center experience. Candidates must be bilingual in English and Spanish and possess strong computer and communication skills.
Full job description
Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with all levels, departments, and locations within FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work all weekdays and holidays, within Bank operating hours Perform other tasks requested by supervisors as they relate to the bank and its functions
Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds
FNBT is an equal opportunity employer.
Qualifications
At least 18 years of age High School Diploma or equivalent required 6-12 months of banking or call center experience (preferably in a customer service capacity) Proven professional writing ability Ability to type 30-45 wpm Working knowledge of Microsoft Office including Excel and Word Excellent oral, written, phone etiquette and interpersonal communication skills Superior customer service (internal and external) with a compassionate customer service mindset Flexible, open-minded and solution-oriented with the ability to adapt to a fast-paced and changing environment Demonstrate good judgment, analytical and problem solving skills when making decisions Detail oriented and ability to multi-task and manage multiple projects and difficult situations or individuals, all simultaneously while consistently meeting deadlines Regular and punctual attendance is a must Must successfully pass background investigation according to company policy Must be able to get along with co-workers and work effectively in a team environment * Must be authorized to work in the United States
First National Bank Texas (FNBT) and First Convenience Bank (FCB), a division of FNBT, remain dedicated to providing customers with quality financial products and services. Our bank was originally founded in 1901 in the Central Texas town of Killeen, only 19 years after the city was established. From our humble beginnings, we have grown to over $4 billion in assets and operate in over 340 locations in Texas, Arizona, Arkansas, and New Mexico.
Our bank has grown in many ways over the years, but our focus and commitment remain the same—providing customers with great banking solutions and world-class service. More than a century ago, we began the tradition of being a great community bank focused on the financial success of our customers. Today, more than 3,200 dedicated banking professionals carry on and maintain that established custom.
So much has changed since 1901, but our commitment to putting our customers first has not. As we continue to grow and serve customers, we remain committed to providing a combination of modern banking convenience and old-fashioned service.
Offices: 507 N Gray St, Killeen, Texas 76541, US · 233 S New York Ave, Alamogordo, New Mexico 88310, US · 400 Eubank Blvd NE, Albuquerque, New Mexico 87123, US · 4201 Central Ave NW, Albuquerque, New Mexico 87105, US · 2701 Carlisle Blvd NE, Albuquerque, New Mexico 87107, US
Based on 2104 listings with disclosed salaries, most administrative jobs in Texas pay between $48k–$97k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Texas right now?
There are currently 23,299 open administrative positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Texas?
Companies currently hiring include Prairie View A&M University, Texas Health and Human Services, UTMB School of Health Professions, University of Texas Southwestern Medical Center, Aiken Regional Medical Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Texas?
Yes — 2783 of the 23299 open administrative positions offer remote or hybrid work (942 remote, 1841 hybrid).
How do I apply for Administrative jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.