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$40k/yr
Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, AD&D Insurance, LTD Insurance
Posted 34d ago
~40 hrs/week
Responsibilities
Acts as a liaison between internal and external customers to manage account relationships and ensure a quality customer experience. Responsibilities include managing orders from placement to billing, monitoring backorders, and communicating production updates to management and sales.
Requirements
Requires a bachelor's degree or at least four years of customer account management experience, preferably within a manufacturing environment. Proficiency in ERP software like PeopleSoft and CRM tools like Salesforce is required.
Full job description
Atlas Roofing Corporation, a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work. Atlas Roofing Corporation has grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution. Atlas Roofing Corporation is made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments & Ventilation, Web Technologies, and Molded Products.
Atlas Roofing Corporation, a privately owned company, established in 1982, is an international and multi-divisional manufacturer of roofing, sheathing, facer, and insulation product solutions.
Atlas Roofing Shingles, Underlayments and Ventilation is seeking a Customer Service Specialist for the Franklin, OH facility.
Customer Service Specialist Primary Responsibilities
Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
Handles all customer requests promptly managing customer orders from placement through shipment and billing.
Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
Follows up proactively on quoted projects to assist in securing orders.
25% Travel
Customer Service Specialist Experience
Customer account management experience preferably in a manufacturing environment
Customer Service Specialist Knowledge, Skills & Abilities
Excellent telephone skills (primary liaison between customer and company)
Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers
Customer Service Specialist Education, Licenses & Certifications
A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment
Total Compensation
Salary - Starting in the upper $40ks
Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Flexible Spending Account.
Atlas Roofing Corporation is an Equal Employment Opportunity Employer.
Atlas® Roofing is an innovative, customer-oriented manufacturer of residential & commercial building materials.
Industry
Manufacturing
Company size
1,001-5,000 employees
Founded
1982
Headquarters
Atlanta, Ga
LinkedIn followers
27,375
Total funding
$734K
Atlas Roofing Corporation is an innovative, customer-oriented manufacturer of residential and commercial building materials. Atlas has grown from a single shingle-manufacturing plant into an industry leader with 24 facilities across North America. Stay connected with us on Facebook, Twitter and YouTube.
Atlas has partnerships with some of North America’s most respected companies, allowing us to provide new technologies to various markets. A key example is a partnership with 3M and Scotchgard Protector, providing homeowners lasting beauty and protection on their roofs against staining and streaking.
Atlas sales professionals are part of an exciting and fun building materials industry that thrives on new ideas and innovation. Atlas employs sales, operations, marketing and administrative employees across the United States, Canada, and Mexico.
Atlas is a privately held organization with its Corporate Headquarters in Atlanta, Georgia.
Atlas has been recognized by the Environmental Protection Agency for it’s efforts in reducing greenhouse gas emissions, by industry trade organizations for it’s efforts in safety across it’s many facilities, and by several national building materials supply chains for growth and partnerships that have led to banner growth.
Atlas has an innovative sales & marketing strategy that focuses on value selling, relationship building, and business development techniques to create lasting customer partnerships.
Offices: 2000 RiverEdge Parkway, Suite 800, Atlanta, Ga 30328, US
Based on 989 listings with disclosed salaries, most administrative jobs in Ohio pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Ohio right now?
There are currently 9,495 open administrative positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Ohio?
Companies currently hiring include Bon Secours Mercy Health, University Hospitals, TriHealth, Nationwide Children's Hospital, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Ohio?
Yes — 1000 of the 9495 open administrative positions offer remote or hybrid work (331 remote, 669 hybrid).
How do I apply for Administrative jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.